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Embassy Suites by Hilton Birmingham

1.8 (254 reviews)
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Solo cup in my room that wasn't mine
Alexandra H.

Would put 0 stars if I could. There were so many things that went wrong! My room wasn't cleaned before I got there, It was infested with bed bugs, a worker walked in on me changing in my room. 0/10 experience it has been over a month since I stayed here and they still have done nothing to resolve the issue. They are trying to say it wasn't bed bugs but it was

Bird at breakfast both days
Christian E.

The hotel itself is beautiful and has potential but the breakfast area is not big enough when it is busy. We had to wait about 30 minutes for our omelet to be cooked then there were no empty tables on Saturday & Sunday morning. Ruth Chris steakhouse takes up a lot of the seating area or they have seats blocked off so they can usher you into one side to check your room number. There was a bird flying around during breakfast too. The bed was lumpy and the room smelled like cigarettes. They have this tiny little step out ledge (not big enough for patio) but probably where everyone is going out the door in their bedroom to smoke because both rooms we had smelled like an ashtray. They charged for parking although they never even asked if we had a car. How do they know we didn't uber or taxi there? If you are going to charge for parking you normally provide parking passes. All of the staff were extremely nice but I've stayed in much better Embassy's before. There was 5-6 people in the parking lot on Friday night sitting on top of a truck partying till 2-3am keeping us awake so apparently this security wasn't paying attention.

Some of the Asian lady beetles in the 1st room.
Jamie G.

Though the staff was nice, the hotel and rooms show signs of deferred maintenance. More importantly, extermination services are certainly needed. I spent three nights at this location, and due to the bugs (Asian lady beetles, stink bugs, and roaches), had to be moved to a different room each night. Every room had bug issues, including the one I stayed in for my final night. My work trip was extended for two extra nights, but I knew I could not risk another night at that location because I did not want to leave with bugs I did not arrive with. Instead, I was forced to relocate across town to another Embassy Suites location. In spite of reaching out to Hilton Honors and being told they had sent a message to the hotel management asking them to address the issue at checkout, there was ZERO effort to make me whole or compensate me for the grave inconvenience of constantly having to pack up my belongings to relocate. I am a longtime Hilton Honors member and have come to expect a certain level of customer service everywhere I go. I was taken back by the lack of effort to make amends for the substandard accommodations I endured during my stay. After my trip concludes in the morning, I have ZERO intention of EVER laying my head at any Hilton-branded property until this matter is properly addressed with the respect due to any guest.

View from downstairs
Cassandra T.

First impression is they need a remodel. I arrived at the hotel early for my stay and proceeded to ask Tiffany if I could check-in early. I've been staying at Hilton hotels for years now and have never had an issue with checking in early. She told me I had to wait until after twelve noon and she would call me. No offer to wait in the lobby, no offer to explore the city and get something to eat; just you'll have to wait til after 12. I proceeded to sit in the lobby to get some work done because my meeting started at 1:30. I drove into the city from Atlanta for an event. I ended up changing my clothes and freshening up in their bathroom on the first floor around 12:45 because my room still wasn't ready. At 1:15 I got a call that the room was ready. I had co-workers coming to meet me at1:30 and they had just arrived at the hotel and were waiting in the lobby. I went ahead to the front desk to get checked in. Someone at that front desk smokes because that was all I could smell. It smelled horrible. I kept asking if she smelled smoke and Tiffany kept smiling and saying she didn't. When you don't smoke, you can smell it very well. That odor of cigarette smoke was disgusting and it was all over that front desk area. After getting me checked in she asked me if I was driving and told me I would have to pay an extra $5 to park. I was flabbergasted. This hotel looked and smelled OLD. I'm not paying $5 to park until they update some things in here. I got to my room and the door was stuck. Finally got it open and the light wouldn't come on. Went to the bedroom and there was a stain on the sheets. Checked out the bathroom and thought it would be okay; until i went to use it the next morning. i met my coworkers in the lobby and immediately left the hotel. i didn't return until after 1 in the morning. This was when i noticed a stain on the lampshade, plastic cups on the floor outside my door, and the outlet in the bedroom was coming off the wall. When i went to use the shower, it turned into a bath. The shower would not drain no matter what I did. I took my shower/bath and got out of this mishap of a hotel. This place is terrible. Their customer service is just halfway okay. They are nice nasty here; when they aren't ignoring you. For what I paid, almost $150 for a night, I expected much better. I did at least get two bottles of water for being Hilton honors.

Ruth Chris located in the hotel
Cheryl D.

Very friendly hotel staff. The omelet bar at breakfast is tasty and quick. Perfect start to my day. The property is currently undergoing renovations, but for the updated suites, the decor and amenities are nice. Very convenient to have a Ruth Chris steakhouse in the hotel.

Jody S.

For the price we paid to stay here as a group I would have expected way more as far as cleanliness and overall accommodation. Upon distant view this looks like it could be a decent hotel and stay. But as you look closer it was disgusting or something was not functioning to some extent. First without warning when we arrived we found out the pool was closed, then our room had dirty sheets which were asked and received new sheets, then our toilet didn't flush which was fixed after a 30 minute wait. The things in the room was on its last life and the hallway had the same mess on the floors for 4 days at least because we left on day 4! The good? We got breakfast and a happy hour. Why did we stay, we were stuck as a large group but never this place again.

Climate controlled lobby with water features and wildlife.  Spectacular!
Toby C.

This is an absolutely beautiful property, but there are just too many little things not up to par for a hotel of this nature. Indoor pool was closed. My soap dispenser and toiletry rack were empty. There were no linens in the room for the hide a bed. Many of the ingredients out for breakfast were noticeably not fresh. Outdoor balcony smelled like weed (not the hotel's fault) This would be a 5.0 review if more of the employees (and administrators) here simply gave a damn.

Koi pond
Ted S.

First impressions were great, the koi fish pond was eye catching and it was just beautiful. However, the staff was EXTREMELY rude and were very judgmental and gave me Attitude, specifically the people at the front desk. Since my room was not ready we had to switch rooms and go to the eighth floor, I am scared of heights so this was not fun for me, and there was construction and plastic wrap on the floor. I slept terribly, the bed hurt and the pillows hurt my head, the only good part about this experience was the decor.

This is the quality of the shower we found it in. (Discolored, and missing the water temperature handle)

The Embassy Suites is my preferred hotel, but this one is unlike any other Embassy Suites I've ever stayed at. Upon arrival you're somewhat greeted and given a 'welcome gift' of two water bottles. After checking into the room it smelled very strong of cleaning chemicals, (this could be bad for some but it was comforting to me). But after looking closer the room is not up to the standard I'm use to at the embassy suites. Settled in and ended up going to the lobby drink service, which ended up just being a makeshift bar they set up in the breakfast serving area. The lobby is beautiful, but there was leak from the roof leading to a damage control area in the lobby. Essentially everything is outdated, but still in decent shape. Everything is usable and in working order. Overall it looks like this was a great hotel in the early 2000's and NOTHING has been changed since. It felt more like a value hotel, than the Embassy Suites I'm used to. I am leaving this review so people with the same expectations do not book this hotel thinking it's the same standard as other Embassy Suites. No complaints about the service, or actual stay. After night one we ended cancelled the rest of our stay and changing to another hotel down town.

Looks like old blood stains on the mattress
Leslie B.

The hotel is gorgeous. When you walk inside the staff is really nice. However, the rooms are horrible! The first room I was in the carpet look like it hadn't been vacuumed in days. The ceiling was pilling in the shower above your head and top it off and look like there was blood splattered on the mattress! Yuck! I was offered the second room and in that room again the carpet look like it hadn't been vacuumed in days. There was food on the floor so we knew it hadn't been vacuumed. There was candy stuck to the couch and the mattress was filthy which means that it had not been cleaned we didn't have any type of soap or anything inside of the bathroom. Then when we asked for a hair dryer, they said it was on the back of the door however, there was no hook on the back of the door. To top it off water ran all day and they fixed it once but every time we took a shower it did the same thing and that was just really annoying and disgusting. The sink in the bathroom was clog up so I don't know what was going on with the plumbing wasn't up whatsoever, however $100 from incidentals which made it almost $1000 that they were holding on my card. I'm not rich. I can't turn around and get another hotel when you tell me it's gonna take four days before my money will be released off of the card that you were holding this hotel really needs an upgrade and whoever these rooms need to do a better job room. It was so disgusting and then I ended up with a respiratory infection while I was there so I just will never stay there ever again. I called the Hilton to make a complaint and they just, acted like it was nothing and asked me crazy questions on the phone like did I let the hotel know about what was going on in the room well, yeah you did give me another room and you did and maintenance up to try to fix the issue in the second room, so obviously I did tell somebody what was going on with the roomsI just wont stay there again EVER but the staff is really nice

Kim R.

Don't stay here. The rooms are old and disgusting. There were bugs in the bathroom. The carpet was stained and dirty. The curtains were stained and filthy. It's not worth the money. There's also no shuttle service to the airport although it says so on their website, the manager refused to refund my money.

Mold and rust on the vent

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4 months ago

very clean and nice property. Manager was very engaged. pool was nice. carpet in our hallway needs replaced

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Great experience staying here. Ruth Chris had amazing service. Gym is good enough. Good location close to restaurants.

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Ask the Community - Embassy Suites by Hilton Birmingham

Review Highlights - Embassy Suites by Hilton Birmingham

We had jumbo shrimp and seared ahi tuna appetizers only at the Ruth Chris steakhouse which was a bit pricy but tasty.

Mentioned in 3 reviews

Read more highlights

Hilton Birmingham Downtown at UAB - DoubleTree Birmingham

Hilton Birmingham Downtown at UAB

(131 reviews)

$$

I was quite disappointed with my current stay at this hotel because last time I was here everything…read morewas wonderful. My bathtub had quite a few hairs from different cultures in it and I had to rinse and wash the walls and the tub before taking a shower, The screws around the toilet don't have covers and the trashcan in the bathroom is dirty and scuffed. When the sun hit the room, I realized how dirty the flooring is. To top it all off the hotel had our checkout time mistakenly for 6:15 AM instead of 6:15 PM and they were calling the room and banging on the door, which woke me up. Front desk was very apologetic and I certainly appreciate their apology and the mistakes happen but the condition of the room and how dirty the floors are was disappointing.

My colleagues and I were convinced this was a lower brand hotel that had rebranded as a Hilton and…read moreas I came here to review it, it turns out we were correct. It used to be a DoubleTree. First the good... The front desk staff are welcoming, friendly, and responsive. Looking at you Darrell, Ty, and Tamara! The lower level has updated meeting space that can accompany groups for business meetings or other gatherings. There's also a Starbucks in the lobby and Blazer's Grill downstairs available for dinner and drinks. Now for the bad: There's a systemic issue with maintenance in the hotel. So many of us had toilets that would keep running unless you manually manipulated the handle, or lifted the lid, or toilets that had no water at all. Outlets aren't flush against the walls. I had splatters on various windows and walls and floors that I thought was poor cleaning but it turns out someone had repaired something and didn't do a proper clean-up ie plaster splatters from a ceiling repair on wallpaper, paint or caulk splatters on the corner of a mirror or shower stall. In addition there was something left to be desired with cleaning - hairs that weren't mine on the floor, debris under the bathroom counter, hard water stains in the toilet. I slid a small side table over a foot or two and the under rim was sticky. Because so many people in my group had these issues it didnt seem worth it to try to move rooms. This is apparently just the experience for most at this hotel. Then in the meeting rooms one day it was hot like a sauna and the overhead lights flickered (maintenance came to fix the lights). The next day the meeting room was cold like a meat locker. I expect a lot more from a Hilton property. My guess is being close to the University and the airport with University-related travelers and flight crews staying there, there isn't incentive to do better.

Home2 Suites by Hilton Birmingham Downtown

Home2 Suites by Hilton Birmingham Downtown

(23 reviews)

$$

I would not stay here again even if I was offered a large sum of cash in exchange for my stay. My…read morevehicle was stolen from the parking lot just last week. They don't do anything to safeguard your property, they didn't seem to care about crimes committed on their property, I haven't gotten an apology, and they had the nerve to charge me for parking "all night" in the very same parking lot that my vehicle was stolen from- no discount for not even getting a full overnight of parking. The "security" provided is not security at all, it's an employee wearing a security t-shirt that stays inside the building. They don't have cameras. When I asked if this type of thing happened often, I was told "there were two vehicles stolen a few weeks ago during a thunderstorm when it was raining really bad". That being said, safety is not important to hotel staff or management, you as the customer are not important, customer service-non existent, if you plan to stay here for "convenient location", please look elsewhere. You may just wake up to find that your car has been stolen from the parking lot. Based on the lack of empathy, concern, and surprise shown by hotel staff, I can't help but wonder if it was an inside job. I can only recommend you staying here if you are an idiot that likes taking chances. *update- police informed us today- one week later that hotel staff heard the vehicle alarm going off, walked outside to make sure it wasn't his personal vehicle, and saw the stolen vehicle "aggressively reversing and exiting the property".... And yet the hotel staff did absolutely nothing about it. He didn't call police and he didn't tell anyone of this info until days later. This staff member was present when I was in the lobby calling police three hours later and he made no move to tell us these details then. Additionally, it is obvious the vehicle was being stolen at the time because the vehicle drove through the "arm" at the exit while leaving the scene. What great integrity this gentleman has! He clearly doesn't care about anything except doing the minimum to draw his paycheck. I repeat- do not stay at this hotel!!!

Very easy to get to, and ample, lighted and gated parking at $15 / day. Note - both Home2 Suites…read moreand Hilton Garden Inn are housed within the same building, but on different sides of it. We were greeted and oriented by Ms Doreen on arrival. She recognized us a Hilton Honors members which was really nice because it often does not happen. Our first floor room was large, well equipped, and spotlessly clean. Morning breakfast buffet offerings were healthy, fresh, and varied. A hostess took our room number, and we chose our own seating. The coffee was excellent! The property is a bit dated, and the room fixtures hum to a tune of their own, but it was a comfortable stay in the city.

Elyton Hotel, Autograph Collection - Lights

Elyton Hotel, Autograph Collection

(110 reviews)

$$$

Not a bad stay at all…read more It's an old bank and still has some of the old stuff incorporated into the design. It's a cool building on the outside too. Nice remodel into a hotel and very creative as well. I peaked into the rooms being serviced while I was leaving and none looked the same as mine in the inside. My room had a cool mail chute built into the wall. There is also the old directory in the lobby that listed the branch managers and workers that were on each floor. The inside interior design is very well done. The lobby area is so pretty. I love the graduating wall paint. Incredibly cool. My room had some strange nooks and crannies in it that really made it even cooler. There were windows tucked into tiny corners. Tons of uniqueness. The room was clean, well stocked, coffee maker worked, hot waster came fast, and the bed was super comfy. So much in fact, I thought I was home when I woke up to use the restroom in the night. My only gripe is the it's a bit rough around it. Not much you can do about that. The homeless people that are around are sad to see, and there were quite a few. I wish more could be done to help them. It's tough to sleep in a $250/night room and know people are asleep on the ground outside. Not shaming these fine folks, but it is what it is. I'd return. For sure. '26 - 50

When I stay in Bham, I enjoy the Elyton. The ambiance is nice, it is an elevated experience. Some…read moreroom are much bigger and impressive than others but they all have the same accommodations and decor. There is a cute restaurant downstairs and a rooftop bar with a nice view. I usually order in for breakfast and the food comes quickly and as ordered. The fitness room is the biggest problem for me. It is small. Even if it had the same equipment in a bigger space, that would be an upgrade. Although, more equipment would be ideal. The elevators are the other issue. They are very slow. Though, I appreciate the vintage touch. I am an elite member and was told that my late checkout could be at noon... a regular customer would be able to stay that late. On a Wednesday in Bham? I found it to be a little bit disingenuous. Other than that, I will be back.

Redmont Hotel Birmingham, Curio Collection by Hilton - Guest room

Redmont Hotel Birmingham, Curio Collection by Hilton

(147 reviews)

$$

The Redmont Hotel was a very good stay for me. It is an older hotel, but they have updated it in a…read moreway that works well. The room felt functional, comfortable, and nicely put together. Tonya checked me in and was very kind. I had a king bed and the room was set up the way I like it. The bathroom was nice, and the overall layout worked well. I requested a refrigerator and microwave, and they brought them up without any problem. Juma came up and installed everything, which I appreciated. One good tip is the parking. The hotel has parking, but there is also parking across the street for a fraction of the cost. It was about ten dollars for twelve hours or twenty dollars for twenty four hours, so that is worth knowing if you are trying to save a little money. The location is another major plus. It is very central and walkable. I used Yelp to find several restaurants nearby and was able to walk downtown to different spots without any problem. That convenience really adds value to the stay. I even stopped by the bar and they were kind enough to give me ice and help me out there too. Honestly, the staff here are so nice that it really pushes the experience up for me. In my head this is about four and a half stars, and on Yelp I am happy to round that up to 5 stars.

Terrible, disgusting hotel and even worse management. The local manager, Tonya Williams, is an…read moreoutright liar. Do not stay here at all!! I would rate this Hilton property 0 stars if we could. We are loyal Hilton Diamond members and have stayed at multiple Hilton properties around the world. This was one of the worst properties we have ever stayed at. We stayed here in February and from the time we attempted to check in, it was disappointing. We were upgraded due to our Diamond status and upon checking into our room it was absolutely disgusting. The bedsheets appeared dingy and the bathroom was gross. There was hair on the ground and a vomit stain on the tile. So vile! We called downstairs right away and were moved to another room that was not much better. However, we were there for a family function and has other guests arriving that we has suggested the hotel to. We did notify the manager on duty and he told us he would escalate our concerns. The next day, the hotel manager, Tonya was on sight and sat down and spoke to us regarding the issues. She agreed that our experience was 100% unacceptable and promised to compensate our Hilton Honors points for our entire stay. She assured us that she would make this happen. Also, despite our complaints and meeting with her, our room was never even serviced by house keeping our entire stay. Now over 1 month later after no follow-up call or email, we contacted her and at first she acted as if she has no idea what we were talking about. Then she stated she escalated the issue to corporate but was unauthorized to issue more than 20,000 points, which covers absolutely nothing. And stated there was not really anything for her to do! She totally and outright lied to us, after she had assured us in person and in an email that our entire points would be compensated. She even had the audacity to even yell at us on the phone. This is not the type of experience I expect as a loyal Hilton Diamond Member. In conclusion avoid this disgusting and poor quality Hilton property at all costs.

Embassy Suites by Hilton Birmingham - hotels - Updated May 2026

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