Used to be a regular here for years, had multiple monthly passes and visited several times per week/month.
Since a year they have merged with a larger organization and quality went down big time.
The facilities have been stripped and did not do the quality, cleanliness and overal experience any good.
It originally was an amazing place where you had the feeling it was all about the guests, now it has turned into a money maker and all is focussed on the mass visits.
Last visit, 2 weeks ago, we had made reservations up front and had reserved slippers for my wife. Arriving there they informed us, after checking in, that they ran out of slippers and she should either go to the next town to try to buy some or go bare footed.
Bare footed is dangerous because of the slipperiness and not hygiene so it made us to decide to have our money returned and to leave.
However till today the money has not been refunded!
Extremely disappointed and they lost a regular customer and advocate! read more
