Owner likes to yell at customers very unprofessional
Predatory billing practices
Elms insisted on my elderly mother(87) giving her credit card info over the phone. They then mistakenly billed her over $7000 for a job that was quoted at $3500. This caused my mother's credit card to go into overdraft triggering a $29 fee. When they realized their mistake they didn't call or apologize they credited her the difference and added a 2.5 percent fee for using a credit card.
We tried asking about it and I asked for a call from the owner. What a mistake he accused us of abusing his staff and went on a yelling rampage, told me if he wouldn't look at it until next week and if I didn't like it I could see him in court. Very disappointed in how rude he was, I definitely would never recommend him or his services.
I hate to say it but I think he uses this tactic on people to get his way. read more