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    Elma Transportation

    1.0 (1 review)
    Closed • 5:00 am - 7:00 pm

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    3 years ago

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    Greyhound Bus Station

    Greyhound Bus Station

    1.5(2 reviews)
    2.5 mi

    They show up whenever they want to pickup passengers. They were over 20 minutes early last night…read morethen claimed they were at pickup location at 9:07 pm. We sat there from 8:30 till 9:30 and no bus ever came.

    I would give the Colorado Springs Greyhound station a zero if I could…read moreWhere do I begin. I dropped a car off for a friend in Colorado Springs and was told there was a Greyhound Bus that went to Union Station in Denver. There were two leaving Saturday, Oct 5. One at 9:30 am and one at 9:40 am. 1. The bus station in Colorado Springs should be in the third world. Think Yemen, Somalia, Pakistan. Dirty. Smelled like body odor. None of the vending machines worked. The gate agent was overly involved in her iphone and wore a tshirt that said, "People are annoying, especially you." I am not making this up. 2. The 9:30 am bus showed up at 9:26. I wanted to get on it and get out of there but she said the 9:40 bus was right behind her. Wrong. 3. We waited until 10:00. I went to the surly gate agent and she said she did not know where the 9:40 bus was. I said do you have a tracker or a phone number to the driver? She could not be bothered and said it would be late. 4. I called customer service. After a 12 minute wait on hold, I was told there was a problem with the 9:40 bus and the next bus would be at 5:22 pm. That is right, almost 8 hours later. I told the customer service rep that we could have gotten on the 9:30 bus as it was almost empty and she said the gate agent should have coordinated that. I said I want a refund, and she said I had to call another greyhound number. I did and was on hold another 15 minutes. 5. Meanwhile I went into the gate agent, politely asked her to put her phone down and to do something to help the stranded people. I asked her why she did not put us on the 9:30 bus if she knew the next bus would be 8 hours late. She said the bus left early (it didn't) and the driver left before she had a chance to stop her. Both lies. She never left her seat or stopped texting on her phone. 6. I finally got through to one helpful agent. He took my number but said I would have to wait 24 hours to get a refund. NEVER, NEVER, NEVER give these people your business. They deserve to go out of business. I fly a lot on United and thought they were bad but Greyhound set a new record for poor customer service.

    The Royal Gorge Route Railroad - Dinner was yummy! Prime rib for me!

    The Royal Gorge Route Railroad

    3.7(648 reviews)
    36.3 mi

    I have to give a huge shoutout to the Royal Gorge Route Railroad train ride I took today. My…read morehusband and I have visited The Royal Gorge Bridge previously and thought that was an incredible experience but the train ride topped it, believe it or not! The scenery was worth every penny and worth the drive out to Canon City. I've been to some beautiful places in my life like Germany, The Netherlands, Alaska, Austria and seen some breathtaking views but I would put this train ride in the top 10 experiences in my life. The weather was perfect, the sun was shining, we had great seats on the train but the sights were the winners. Life is short. Take the train ride.

    What an incredible experience from beginning to end!…read more Our trip from California started with Sharon, who helped us with our reservation. She was warm, patient, and extremely helpful in making the modifications we needed. From that first interaction, we felt like we were in good hands. When we arrived, Rainey was thoughtful and accommodating, especially since my wife and I were traveling with her parents, who needed a little extra support and assistance. Her kindness was greatly appreciated. Then we met Susan in the gift shop...an absolute gem. We immediately connected when I mentioned that my late mother's name was also Susan. I asked if she knew the meaning of her name, and she replied, "Lily." That stopped me in my tracks because the book I'm writing about my mother is titled The Lily of the Valley. I promised Susan that when it's finished, I'll send her a copy. In fact, our conversation inspired me to sit down and write while we waited to board the dome train. Once aboard, Thomas, our server, was awesome. He was knowledgeable, informative, personable, and made us feel less like customers and more like family. His service added so much to an already memorable ride. The scenery is spectacular, but what really made this experience special were the people. Sharon, Rainey, Susan, and Thomas each contributed something memorable to our day. A truly wonderful experience and one we highly recommend. It was absolutely worth the investment...and gave us memories we'll carry home to California with us. Truly a happy ending and we' come again. LOL!

    Photos
    The Royal Gorge Route Railroad - An elopement on the Royal Gorge train. Captured by Colorado elopement photographer, Michelle Betz Photography

    An elopement on the Royal Gorge train. Captured by Colorado elopement photographer, Michelle Betz Photography

    The Royal Gorge Route Railroad - An elopement on the Royal Gorge train. Captured by Colorado elopement photographer, Michelle Betz Photography

    An elopement on the Royal Gorge train. Captured by Colorado elopement photographer, Michelle Betz Photography

    The Royal Gorge Route Railroad - An elopement on the Royal Gorge train. Captured by Colorado elopement photographer, Michelle Betz Photography

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    An elopement on the Royal Gorge train. Captured by Colorado elopement photographer, Michelle Betz Photography

    Elma Transportation - medicaltransportation - Updated October 2026

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