Front desk woman Nikki is the rudest most ignorant person I've ever dealt with in hospitality service.And she does it in front of her managers with no consequences.Calling me mam repeatedly knowing I'm a guy,laughing and rudely questioning why I would rent a house for these amenities -hot tub,heated pool and outdoor shower (at the beach), basically insinuating I'm stupid at the office when I was following their instructions about checking out.After the disaster of an"elite" rental unit we got to deal with someone like her was just the topping.How a group of people hasn't gotten together to sue is beyond me read more

The condo I rented was tiny and filthy No table or chairs to eat only à lunch counter The place was filthy. I spent 2 days cleaning so it was habitable I didn't bother to complain about everything that wasn't right, as we had to deal 2 young girls who were very arrogant and couldn't have been bothered with us. Asked for à manager and was told the manager was not on site. There was also black mold in the Master bathroom I give 1* out of 5* because of the location read more

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I would actually give them a zero! We stayed at the Aero Club house for 1 week. $8000.00. Elliot Rental is a property management company who obviously does not have a clue about property management. When we tried to call them about the condition of the house, they didn't answer their phone for 2 days and their mailbox was full so we couldn't leave messages (NOT SURPRISED). When we were finally able to make contact with them, they said they would not fix anything and if we didn't like it, don't come back! ELLIOT RENTALS have a the majority for the property management business in Myrtle Beach. So, why would they care to accommodate anyone. The sell a false dream and relaxing vacation when in all actuality they are the biggest slumlords on the beach. I would be willing to say that the owner of this house has no clue what condition it is in. The pool was broken and felt slimy on the bottom. The corn hole bags were busted open and could not be used, the volleyball court was full of the sharp weeds that tear your feet up. We had to scrub the grill before it could be used. The cleaning service is not "free" as this company advertised, they literally do not clean anything AT ALL!!! Our check in was 4:00pm. We couldn't get in until 6:30pm. The "cleaning people" (one being a young girl- she was maybe 12 years old). Did not arrive until 4:30pm. The house is absolutely disgusting! The smell of animal waste was overwhelming in the 1st floor living area. You can tell the floors haven't been swept or even mopped in a very long time. I've never been on vacation where I've had to spend the 1st day cleaning until now. The washing machine are front loaders and smelled horribly of mildew. All the drains in the bathrooms were clogged, toilet seats broken, holes in the walls, animal waste in the vents, 2 TVs where not connected to anything and could not be used. Broken spindles on the railings (NOT SAFE FOR CHILDREN)! If you have dust allergies definitely do not rent, my boyfriend was miserable with allergies inside the house! The pool area lounge chairs had sex tracks them!! Cigarette butts and beer cans not cleaned up. Before you think about renting from for Elliot Beach Rental ask yourself. How hard did you work for the $8000.00 you are about to hand over to them? Then go spend your money on something that is truly worth it! This would have been a wonderful vacation if ELLIOT actually did their job!! read more

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Bad experience from beginning to end. We booked our Cherry Grove place for the 4th of July week in January to be told in February that work had to be done on the house that meant they had to move us, but they would let us know if it was done in time and we would get our ocean view. We reached out a couple of months later to hear it was still being worked on but they would let us know. Two days before our trip I call to find it was fixed but rented out to someone else. They could still offer us the downstairs unit without the view or move us into a hotel on another beach - a hotel that was rented for hundreds of dollars cheaper than we spent, not that they mentioned that. We had to fight tooth and nail for the right to the original place we reserved. They finally did the right thing and put us in the right unit, but that was a bad experience too. We rented Ocean Mist 3 and the place was FILTHY. There was black mold on the air vents, rust all over the fridge, and a general grime to all of the furniture and cookware. We were in a house divided into four apartments and there was not enough parking for all of the cars that were allowed, which means we got blocked in. The "no party" rule is obviously not adhered to because the people downstairs literally had a music system that bumped the bass so loudly the entire house shook. There was no grill and the laundry room was in a tiny, spider infested closet. In no way do I recommend this house (Ocean Mist) or this reality. read more

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We rented the Cassie beach house for six days, managed by Elliott Realty. Elliot was quite responsive to our request for assistance on setting up the internet router and clearing a clogged bathtub drain. But the property itself is in terribly poor repair and should be taken out of service. The property has only two advantages: (a) it will sleep 20 people in six bedrooms and (b) it is pet-friendly for larger dogs (most beach front properties won't take dogs larger than 40 pounds). On the down side, although advertised as beach-front with ocean views, window blinds in the main room are permanently closed due to broken adjustment magnets on the dual-pane glass windows. Internet connection speed was very slow ( 2 MB upload, 10 MB download). We never figured out how to make the DVD player work and there were no instructions on its operation. Floors are shaky and non-level with threadbare carpets. The roof of this place has shed several shingles and will likely leak in the 2023 winter season unless replaced. Stove top glass is broken. Inner window glass on one bedroom was broken. Front door shows a nearly one-inch gap between door and frame, certainly not secure if the door is leaned on from outside. Elliot Realty is well organized and responsive, but this property was not a good experience for us. It was certainly not worth the $2400 we spent in rental and cleaning costs for six nights. read more

We just returned from a trip to North Myrtle Beach, SC. We used Elliot Realty to book our condo at Baywatch Resort. This was our 3rd and FINAL time using them. 1st trip, 2018 - Not bad, had to wait a long time for our room, but not a big deal. 2nd trip, 2019 - Waited forever, told the room was ready, but it had barely been touched. Nothing too gross, we wiped everything down on our own. All old linens still in the room. Management apologized, returned our room cleaning fee. Did not go during 2020. 3rd trip, 2021 - Reluctantly booked again to be with family and friends. We delayed our arrival so we wouldn't wait forever. We were happily surprised to learn that our room was ready not long after arriving. We walked into our condo that had been "cleaned" to filth. Food on the floors, trash in the corner, sand everywhere, old linens on the floors. We were disgusted. After many calls back and forth to Elliot - the manager of Baywatch even called them for us - they responded. Baywatch was willing to send their crew in to clean but needed approval from Elliot first. Finally, someone from Elliot management returned our call and sent a "crew" to our room. One lady showed up. I stayed in the room and watched her "clean". She ran a swifter over the sandy floor, wiped out the fridge and microwave, ran the water in the bathroom and put a paper cleaning strip over the toilet. I had to ask her to come back in and do the sliding glass doors to remove the nasty handprints all over it from the previous renters. I question the product in her spray bottle because there was no "fresh" or "clean" smell after the cleaning. Thankfully I had brought my own Lysol and Clorox wipes and did a 2nd clean after she left. We continued all week to find trash/dirt throughout the condo....bathing suits from prior renters in the drawers, soda bottles behind the curtains. I know that COVID has had an impact on all businesses and empathize with the difficulty of finding hard workers. However, this was happening with Elliot prior to 2020. We continued to let the company know our disappointment all week. Our cleaning fee was returned. This experience put a damper on the entire trip. Our friends who came for the first time had the same experience and were NOT impressed. Needless to say, we will not be using Elliot's services ever again. I wish we could give ZERO stars. read more

After booking and staying with Elliot Rentals for over 7 years, I am disheartened to say this year was beyond disappointing. I have never had issues while staying in your resorts, but this year came as a complete waste of money. The disregard for cleanliness, especially in the middle of a national pandemic, was unnerving. Upon my arrival of room 1202 in Beach Cove Resort, it was apparent that the room hadn't been cleaned since the last renters had departed. There were cough drops stuck to the floor with crumpled up wrappers under the bedroom furniture and both bedroom closets were left with other peoples belongings in them. The bathroom floor was left dirtied with used q-tips and mounds of sand, and the garbage had not been emptied. Upon opening the dishwasher, there were molded utensils, molded clumps of food, molded dinnerware, and a horrific smell. The garbage in the kitchen had also been left unemptied with a crusted brown liquid dried to the bottom and sides of it, which also left a terrible odor lurking in the kitchen and the accompanying laundry room closet, which housed a broken dryer. When renting a two bed-room you pay extra to have the washer/dryer advantage, so not only did I pay for the upgraded room, but I also paid to dry my clothes in the resorts dryers. Both showers in the room had issues maintaining water temperature and also didn't drain properly, leaving dirty water to pool and taking very long to clear. When these issues were brought to the attention of Elliot, I was met with a rude demeanor and attitude. The customer service representative proposed that I should 'just simply run the dishwasher to get rid of the mold, which would alleviate the smell'. I was also made aware that Elliot could not provide an estimated time on when a service person could be sent out to clean the room or fix the dryer. Beyond that, I would be charged a fee to have someone sent out and I must remain in the room the duration of the service call. The solution to my concerns, provided by the costumer service representative, was that I should clean the room myself. Now I have to spend money on cleaning supplies and waste my vacation time cleaning my room, which included a cleaning fee in the price of rental. The description of Beach Cove Resort provided by Elliot Realty was proven to be false advertisement. At the time of booking, I was expecting a beautiful beach front resort, with 3 hot tubs, 3 pools, and 1 lazy river. During our stay, only one hot tub was in working condition. The lazy river is said to have "fun buckets and light spraying misters", however there is nothing fun or gentle about them, you are getting blasted with high pressure water and pummeled with buckets of water and paint chips (the paint of the buckets is chipping away). There are no more than 8 tubes made available for floating, so there are many people swimming around without a tube, despite the signs stating you cannot enter without a tube and the multiple security guards that should be enforcing the rules, but were found sitting on their phones. Throughout the week we were there, pools remained closed in the morning hours because they were painting the pool deck; this should be done at an off hour when there is not a fully-booked resort looking for pool chairs or a place to swim. What came as the most bothersome oversight was the disregard for ADA regulations. I myself am handicapped and rely on the use of elevators and ramps. As advertised, Beach Cove offers beach access with a ramp. With the pool deck being painted and that area of the deck being closed, the only ramp was inoperable. In addition to the ramp closure, the elevators were extremely unreliable and felt unsafe. Although it is labeled as serviced and inspected in March, the elevator doors opened and closed randomly, would shake and often stop on floors that weren't being called for.   I was highly disappointed with my stay at Beach Cove Resort and the repugnant customer service that I received from Elliot Realty. I will attach photos to prove my concerns. My business with Elliot will most definitely come to an end and I refuse to recommend this company to anyone. read more

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Rented a house from them for an entire month. After having a medical emergency, We had to cancel our plans 1 1/2 month ahead of time. After contacting them I am told they will keep some of my deposit, They say they will refund it if the house is rented out! For crying out loud its a month and a half from now! We've always used them in the past but from now on! Forget them! Not a reputable company to use! stay away !!! read more

We had a very similar experience to previous reviewers. We had to cancel our reservation because our state issued a travel restriction for SC. We were told we would not receive a refund unless the property was re-rented. Luckily it was, but for less money that we paid. (I don't know why, they weren't able to explain that to me). We received a refund only for the amount that the u it was rented for-- meaning we were out almost $500. In unprecedented circumstances such as these, I would hope that a business would be more flexible. They have lost my business, and that of my family members. read more

We have used Elliott realty in the past without major issue. This October we use them to stay at the Avista and the room they acquired for us was disgusting. Semen on pillows what appeared to be feces on the mattress pads and the beds were on cones that were broken. Have you ever tried to sleep on a bed that was sitting at 30° angle. Management must have change that Elliot because their standards have fallen significantly. We called to request repair of a washing machine/dryer and two weeks later still hadn't heard anything. Will not use again so sad because we always enjoyed our time in Myrtle and had really enjoyed the Avista. read more

Horrible company. Never again will I rent from them. Arrived at our condo and it had not been cleaned. We were told that we had until 7pm. 7pm came and still nothing. Called back and was on hold for 45 mins. Finally someone picked up and said they would send someone to clean. The cleaners finally came around 840pm. The condo still was dirty. The ceiling fans had dust all on them, the floors were still Sandy and dirty. The comforters on the beds had stains and the bar stool cushions were stained as well. The condo was listed as 3bd 2 bath and able to sleep up to 10. No freaking way. The master bedroom was large but that was it. The other 2 bedrooms were super small. They did not even have dressers and the TVs were 19inch so you could barely see them. I know the size of the condo is not Elliot's fault but they should List the sizes of the rooms and the sizes of the TVs. Also they need to do a better job of inspecting their listings. The roku remote battery had exploded so you could not get the back off to change the batteries, the light was burnt out in one bedroom, and the cable box was not working. Also, the condo unit itself is run down. Lights were hanging off the side of the building, the pool door is broken with the glass broken and the cigarette holder outside apparently hadn't been emptied in a year, due to about 100 cigarettes floating in water ( I don't smoke but it's hard to miss due to having to walk by it ) . Never again will I stay with Elliott and their rude staff! read more

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To even give this place one star would be an exaggeration. Wish I would have read the reviews before booking and losing $3600. This company said I wasn't a responsible adult, mind you I'm here with my kids and their friends, only because I wasn't on the premises 24/7. They were rude and decided to unexpectedly walk through our rental as my niece was walking out of the shower, 2 grown men which terrified her. And because I said i had other adult friends over they said well it seems like it's a house party and then evicted my family. Please run when you see their advertisement. read more

Have booked several houses through the years. NEVER AGAIN!! We paid a deposit of $1423 for our trip which we booked for 8/22-8/29. We are all New Yorkers. 2 of our travelers have had Covid and thankfully are ok. South Carolina is one of 40 states that we are being banned from traveling to. As per our Governor, we have a mandatory 2 week quarantine upon return. This is totally unrealistic as we all have jobs to return to. Elliot is refusing to give us a refund. They won't even hold the money for a trip next year. They are telling us that if it gets re-rented for our dates we can get our deposit back. Now they can deal with our attorney. I would never book a trip with them again! read more

We would never deal with Elliot Realty again. upon arrival to our room, the door was wide open. We went in the room it was disgusting. The walls were dirty. The baseboards were dirty. The bathroom floor had hair all over it. I called Elliot Realty. They said they would have somebody there the next day to fix the door that wouldn't shut because of the lock and somebody would clean the room. That never happened so we had to get cleaning supplies and do it ourselves. My husband had to take the screws out of the door just so we could shut the door three nights before our trip was up I saw a roach in the bathroom so we left and went to another hotel. We showed pictures to Elliot reality and they did nothing about it. They told us that they took pictures of the rooms which they showed us and the pictures did look clean, but our word and pictures meant nothing. Our ironing board didn't even have anything on top of it. It was just the metal I put it up to use it with a towel on it and it flattened right to the floor. It was broken, and the whole room was a nightmare, and Elliot reality did nothing to compensate us for a nightmare week for us. Very poor customer service.!! read more

Same issues the other reviewers had. House was dirty, roaches and ants in the kitchen, refrigerators didn't work, moldy patio furniture, etc. The rental office's solutions was to give me a refund for the bug spray I purchased. What a joke! Please never stay here read more

This was the worst Beach Rental I have ever stayed at. I have stayed at a lot of crappy beach houses/kondo's, but this beach house takes the prize of being the worst. When my family and I arrived to the beach house the place was not cleaned at all by house keeping. The whole entire house had dirt and sand covering the furniture including showers, tables, counters, and the floors. We had to clean the entire house ourselves. Took us in an hour 1/2 to clean the entire house. It was not nice especially after a long drive all we wanted to do is relax but we were not able to. After cleaning we were using the washer and dryer to clean our clothes and while washing them we realized they had grease stains all over them that were not there before. The washer and dryer had put grease stains all over our clothes that we were unable to get out! Are clothes were completely ruined after rust one cycle. Not to mention the house was in poor condition especially the stairs outside on the back porch leading to the beach. The stairs were rotting and about to fall through. We called the office of the realty to let them know and ask if someone could check it out and they did nothing of the sort. Someone could have been seriously injured upon using them. We ended up not using them at all the entire trip to be safe. We had to walk around the house to get to the beach it was very inconvenient for us. We will not be coming back to North Myrtle Beach or using Elliot Realty Beach rentals again. read more

0 stars! Awful, disgusting! Don't stay here! Hair and who knows what else in the beds. A ton of hair in the shower and bathroom.no clean towels, no bed sheets at all. Had to sweep as soon as we walked in. Dirty stains on the tables and counters not cleaned. Told us that someone would contact us to let us know when our room was ready and had been cleaned... never happened. Had to come up to a nasty room with our two kids. Having to go to buy sheets tomorrow just so we can sleep on the beds. Spent so much money to have to come and clean my own room before we can even use it. read more

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We are owners of a unit and use Elliot as our rental agent. Elliot nickels and dimes you beyond belief and is very aggrevating to deal with. Over the 9 years in dealing with them, they get worse and worse. They do not get back to you timely, do not listen to your complaints and when asked to do something specific regarding your account, they lie and ignore you. Patricia in the Windy Hill office is incompetent as is her assistance Brandon. They cannot even follow a simple direction to give you a heads up when a repair person is coming. I came out of my bathroom to find the man in my kitchen claiming he was done when a) I didn't know he was coming and b) the issues was not fixed satisfactorily. This happened on multiple occasions. We would often come to our unit only to find appliances in non working order and we were not even notified. They would do repairs and make purchases that were unauthorized. I will be selling my unit and recommending the new owners not to use Elliot and when I buy a new unit I WILL NOT USE ELLIOT. NO ONE ELSE SHOULD EITHER! read more

I will not even give Elliot realty one star regarding their service. Two women ambushed our house in myrtle beach and we were evicted in 45 minutes. They rented to a 17 year old without asking any questions and then used the age as a reason for eviction. We went to the office and there was no communication between the office and the associates inspecting the houses. We were from Ohio and we had one car, yet expected all 20 of us to find somewhere to stay within the hour. On top of all of this, they did not provide any bath towels and had to bring the sheets. The WiFi did not work, the fire alarms kept going off, and the dishwasher would not drain. This has been the worst vacation experience I have used and kept checking on the same hole in the wall. I will never use them again. read more

No blankets Nasty The worst place I have ever stayed Not cleaned Crap under the beds Nasty I was at the office and 3 other people came in to complain!! read more

Pitiful example of a "management" company. The only thing they manage is a commission check. We stayed in 7 Days Grace. And it took a lot of grace to stay. The house was not clean! Had to call for a new dryer. Hot tub broke all week. Roaches, had to call for exterminator! Floors were rotten and sagging...like being on a trampoline in some places. I previously used this company to manage a property I own, but quickly went with another company. Needed a house and thought they may have improved, boy was I wrong! NEVER again will I use Elliott! read more

Horrible place and horrible service. Sheets were disgusting. They had stains on them. You have to pay extra just for them to even put them on the bed, which is ridiculous. read more

If you want to rent a house on the beach that has mildew and steps that are not in code..then you should rent from Elliot. My family and I rented a beach house at 1203 S. Ocean Blvd and after three days, 5 of us had to be seen at urgent care for upper respiratory infections. After we found mold near the ventilation ducts, we were told that wouldn't cause upper respiratory infections and a proper cleaning would have fixed that( so why was there not a proper cleaning) and then a senior citizen fell off the landing (which was not in code), broke toes, and the response again...not our fault. It's apparent that renting homes regardless of the condition is the motive here. Find another rental company! read more

I booked a reservation with Elliot Realty for a house in Cherry Grove in early October 2020. The amount was paid in full a month before we were to arrive as stated in the contract. 28 hours prior to my arrival on June 5, 2021, I received a call that the owner was doing reconstruction with no type of explanation. Elliot offered me an "upgraded" house in South Myrtle beach that was not on a channel and it was at least 45 minutes from where I wanted to be. I went online and began searching for another rental which is literally impossible this late in the game and is way overpriced at this time. I had already arrived a day early and went to the office on June 4, 2021 to demand my money back. I was told basically there was nothing that could be done except to give me my $17 back for a credit card charge ( which in itself is ridiculous for using a credit card). I was told checks were cut on Friday of course this was Friday close to 5:00. I was very frustrated when I spoke to the nice young lady who I believe is not a manager but maybe over the front desk. Her name was not listed in the registry when I called and tried to reach her, which generally left me on hold for at least 30 minutes each time I called which made me even more frustrated. On Monday June 7, 2021, I went back to Elliot to get my money, but of course was told checks would be cut Friday. It is obvious to me that the customer service is terrible unless all is well. I called back on Thursday June 10 to make arrangements to pick up my check at the office and was told checks do not go out til 4:00 on Friday, go figure let's hang on to all the interest we can! I finally received a call Friday June 11 at 3:45 to pick up my check! The $17 was not even included in what I received and had to call back on Monday June 14 and wait on the phone another 30 minutes to get my credit of $17. At this point I was beyond angry and I did want the credit. I have never dealt with a company like this before. This was not my fault this happened, but Elliot should have been more responsive! What about the interest on my money that they had since October! I would strongly recommend to steer clear of this rental company. This is the first and last time I will deal with this company! The stress of this was beyond ridiculous! All of my vacation plans were completely turned upside down for over an entire week of dealing with this company! read more

WARNING....Apparently, Elliot Realty has no concern for the safety of renters during this pandemic! A family member booked early this year, paid in full for week 7/11...they come from a now labeled hot spot area and attempted WEEKS ago to cancel due to their location. They were told they are being charged a $100 cancellation fee, plus will not receive a refund on totally paid reservation. Fortunately, they are considerate people and would NOT endanger others. Because of that, they are out a lot of money! More worrisome, is that Elliot Realty didn't care if they came from a Covid 19 hot spot...so, I wonder how many renters have rented a property from them that had previously been rented by others that don't care about spreading Covid to others, because they didn't want to lose their money! Looking a other reviews on here, cleanliness seems to be not a real concern under normal conditions! They were told that refund would only happen if SC Governor shut them down! Help spread the word...this is how they treat repeat customers, too!!! read more

We have rented from Elliots several times in the past and I have always given them 5 stars. it wasn't so much Elliot's as it was the place we stayed. For the last 2 yrs we have checked in at the location at 1401 hwy 17s and the gentleman in there is very nice and accommodating. I told him of my complaints and he took notes. We stayed at the Cresent Shores in South tower in 1812 PH it was listed as a yellow ball, the pictures looked good but when we got there ready to settle in to watch Ga. game on big screen tv they had in picture to have it gone and a small tv that you couldn't see sitting on table. Ridiculous, then we had no lights in master bedroom which we didn't know till that evening, no plugs worked, they didn't consider that an emergency so had to wait till morning, in which we had a storm and rain was pouring out of a light fixture in laundry room, so called about that also no light bulbs in the other rooms so had little or no lights in there. They came in a timely manor to fix both all those problems. the next day I heard water dripping only to find that the water pan in the air conditioner was over flowing so we had to turn off air, 8 hrs later a guy showed up. Needless to say I was pretty disappointed in our place even though over and over again I ask if this was a nice place. The kitchen needs to be stocked with more items, pots and pans are very old, no dish towels, never had to bring those before. I will rent again from Elliot's but I will be very careful where I pick as I have in the past. Beautiful place and would be great with a few minor details fixed. things I did like was the two rollaways they came in very handy, the view was great, the parking was good, gave me 3 passes but e parked without them with no problem. read more