During my first year living here, I paid my rent on time every single month. Despite that, I was repeatedly threatened with eviction because the leasing office misplaced my payments--this happened almost every month. When I requested proof that my payments had been received, I was met with unnecessary attitude. I later discovered the issue was that my money orders were being left unattended in the copier, totaling over $2,000, while I was being accused of nonpayment. When I raised this concern, I was told not to request receipts and instead to pay online. While I would be happy to pay online, I am not willing to pay an additional $100 in fees every month just to do so.
Yesterday, I woke up to a police officer knocking on my door because my downstairs neighbor accused me of leaving cigarette butts on her front door mat. When I went to the leasing office to try to resolve the situation, the general manager immediately started yelling at me, saying, "We are not talking to you. You have been emailing us with your issue, and we are not dealing with it." At that point, anyone would be frustrated. I stayed calm and tried to return to the original issue instead of engaging in an argument.
The general manager then threatened to call the police on me because of my "tone." Since speaking to them in person was clearly no longer an option, I went back to my apartment and emailed the leasing office asking them to please review the downstairs security camera footage, as I had just been falsely accused of vandalizing a neighbor's front door. Interestingly, about 30 minutes after I sent that email, the neighbor who accused me suddenly cleaned up the mess.
I also have emails from the leasing office accusing and threatening me over negative reviews that I never wrote. Which they seem to have gotten rid of, so why accuse me in the first place? If you want to feel harassed in your own home, this is the perfect place to live.
As for the ongoing issue that led to all of this, I have repeatedly emailed the leasing office asking for help because my apartment reeks of cigarette smoke. I cannot even fit another air purifier in my master bathroom, and to run the one I have, I need an extension cord from the opposite side of the sink in a different room. Why the master bathroom, you might ask. Because the downstairs vent has got to be connected to my vent, and my downstairs neighbor chainsmokes constantly in her bathroom. My master bathroom and master bedroom smell like cigarettes despite the air purifiers. Despite cleaning daily, the smell in my apartment is overwhelming.
oh and read past the 5-star reviews that talk about the tour. Read the actual experiences of people who have lived here; that's what all the one-star reviews are read more