Good reviews on other sites so I called and it was a waste of time. They book me then ask questions and realized it is too complicated so they cancel me days later via the internet. Would not recommend to contact read more

Her receptionist told me she was still taking on new clients, so I waited a week before talking to her on the phone. During the phone call she asked me questions about my taxes and eventually comes to the conclusion that she didn't want to do my taxes but used the excuse she had too many clients for this year. She kept asking me why I wasn't working with my former CPA, like it mattered, and she sounded more worried about future years taxes because of my business. Why make me wait a week only to make up some excuse that you can't take me on? She also mentioned she doesn't usually work with people that find her on yelp because they aren't a good match. Good luck to anyone trying to work with her. read more

My review should be without rating, but that's not an option on yelp, so I chose the neutral star. When checking out their website to book an intro appointment, I checked the box (among others) that says "A lower cost/price" for the question "When choosing an accountant, which are the most important to your decision?". I received an email about 35 minutes later to notify me that my request was declined with the following message: "Thank you for your interest in a consultation. We are not a budget/volume/discount provider, we are a premium service. So since you indicate you are looking for a lower cost, we are unlikely to be a good match. Best wishes for finding a provider who is a better match for your needs." read more

The recent Yelp reviews are true, I wish I had taken heed. Ellen seems to be overworked and stressed but it does not excuse her rudeness, impatience and snarky responses. When I asked her about something she had missed in the preparation of my return ( IRA planning) she angrily questioned why I didn't bring this up before. I was astounded by her response. I thought she would catch these things in the first place-- that is why I hired a tax preparer (she also lists tax planning as one of her expertise on her site). I don't have the knowledge to do it myself, no matter how much I research it on line. Even the advisors at my retirement/investment firm said to seek the advice of a tax professional. It was embarrassing to tell them that she wouldn't respond. Her response time is abysmal: it can take up to a week or two to get a curt response if you are lucky to get one. If you try to follow up with "Urgent", she will send an angry response stating that she is "not a fast food service". I had to find another tax preparer ( who charges around the same rates) but what a difference! He sat down with me, in person ( whereas with Ellen you can't do an in-person appointment, and after the initial phone call, you aren't able to get your questions and issues addressed) , and he addressed my tax/financial concerns, thought about ways to maximize my income, and advised on matters to consider which could impact your taxes the following year. I learned a lot from him in just that one meeting. Try asking Ellen these questions and she will snarkily say that I have not hired her to do next year's taxes. But you need guidance on what to do this year which will affect the following year's taxes. WTF. Is she a tax planner or not? Yes, there is a shortage of accountants, but be patient and ask around. She can do simple taxes easily, when you don't ask her any questions or interact with her--but why pay so much when you can get better at HR Block, or free service with the wonderful & knowledgable folks at your local VITA volunteer tax assistance center ( find the locations on the IRS site). You don't need to put up with rudeness and spend so much for snark, attitude and poor service. I told the person who referred her to me to not do so and to look at her yelp reviews. Read those reviews!! I am very lucky to have found my new tax accountant this time. Save yourself an expensive lesson of having to hire another CPA. read more

I had an appointment today with Ellen Price for tax services. It was conformed via email from her office. When I arrived at my appointment her office was closed. She had posted her number to her door with a post it note. When I called it she answered. I stated I was there for my appointment to which she replied, oh, uh, as she had forgot about her appointment. Then she snarked "where did you get this number" to which I explained her post-it note. She then immediately stated that she wasnt taking in person appointments and that We wouldnt be a good fit. I spoke with her office on the phone to make the appointment, she sent an email confirmation. She wasted my time and was highly unprofessional. When I made it back down to my car I received a cancelation email, so I know it was on the books. Highly do not recommend! Very Unprofessional! read more

Looking for a CPA, she was not flexible enought take a phone call. Had to schedule something far in advance. dont know how this would work if I had a question on taxes and had to schedule a call a couple weeks out. The time finally comes, and she seemed hesitant to answer basic questions. I said that i file taxes via mail and she abruptly interrupted me mid-sentence said I dont think im going to be able to help you and when I tried to speak hung up the phone on me. I dont care if you someone doesnt need your business, but the rudeness and unprofessional nature of how they act then, shows that she is not a professional and I wouldnt want to be involved in any business with somone like that. read more

Ellen was absolutely fantastic throughout my tax process. She was responsive and cleared all my doubts as early as possible. She communicated everything needed for the process and the whole process went extremely smooth and quick. The whole process was completely stress free for me.. I would recommend Ellen to everyone who is looking for someone for their tax related needs. read more

I was referred to Ellen Price by a friend who praised her professionalism and tax expertise. There are no words to express how grateful I am for this referral. In a nutshell, Ellen is an excellent CPA and a wonderful person. She is a tax expert who stands out for her in-depth knowledge, responsiveness, and ethical conduct. If you're looking for a detail-oriented CPA with your best interests at heart, I wholeheartedly recommend hiring Ellen Price. read more

Ellen is outstanding to work with, by far the best experience I've had working with an accountant. She was very communicative throughout the process and clearly knowledgeable, she even found ways to save us money along the way. We have pretty complicated taxes and she made sure to understand the requirements for our filing to ensure they're done correctly. Ellen clearly cares about her clients and makes sure that we're taken care of. I'm very happy to recommend her! read more

Ellen has been doing our income tax returns for a few years when she worked at another firm and we followed her when she set up her own firm. This is because of the excellent and very professional assistance that we received from her with doing our income tax returns and various income tax impacting questions that we would have from time-to-time. read more

I am so glad I found Ellen. She was absolutely amazing. Given the madness of 2020 and me opening a new business during the pandemic, she understood my needs. She made the whole tax experience stress free. I've never had that before, it's usually a nightmare. Her communication was excellent. She always kept me in the loop of her progress. Her online share filing was so easy to use. I will be using Ellen for years to come. I'm so glad she is in Pacifica and I highly recommend you use her! read more