Absolutely terrible service, having paid $150 for a full set of silk lashes for my wedding, which I was extremely careful with as it was for my wedding in a couple of days time, more than half fell off by the big day. These were supposed to last 2 weeks + but didn't even last 4 days. I ended up having my makeup artist on the day put more on which I wanted to avoid given I wear contacts and didn't want it to possibly annoy my eyes.
I called and notified Ella Bache Carindale of this after the wedding, their response was that I should have notified them at the time to fix it, the fact that I was in Byron Bay for my wedding didn't seem to matter, they offered a free (lower priced) treatment which I rejected as I was going back to London (where I live) very shortly. I said I wanted my money back and that they would get back to me but never responded.
Disappointed that I not only spent my money but also my time getting a redundant service with a store that is clearly badly managed. Very shocked at such a large chains practices and incompetence. read more