I have been a patient at PCW for decades now, highly recommend Dr. Elizabeth Moy. She helped with the delivery of my baby many many years ago. I was a patient of Dr. Joanne Hom's for many years up until she retired and then became a patient of Dr. Moy's. I am very fortunate to have her as my OB/Gyn, she has the best bedside manner and she is truly compassionate and takes the time to listen and gives her patients the best care. She is in high demand due to the shortage of Dr's but she never ever rushes through appts. I am so grateful for her and the nurses that work with her. Never fun going to the Ob/gyn office but knowing you have amazing medical staff and a smart, compassionate and dedicated Dr helps put one at ease. read more

Cannot recommend Dr. Moy highly enough for anyone looking for an OBGYN! She is proactive, diligent, and a great combination of caring and no-nonsense. I transitioned to her practice part-way through my pregnancy and am so lucky to have found her, as her care was instrumental in uncovering some issues with my pregnancy and helping to get things back on the right path. She was also very open to my ideas around delivery etc (e.g,. new age pushing techniques vs. purple pushing!) and was a solid and reassuring presence in the delivery room. She prioritizes attending her patients' deliveries and is present at over 90% of them -- I loved having the continuity of care and building a relationship with my provider. Her practice is also great about supporting any paperwork needed for employers or insurance providers, etc. read more

I was around 30 years old when I first met Dr. Elizabeth Moy In San Francisco. I was a new immigrant from Hong Kong, working in a Cafeteria then, with no medical insurance coverage. One day, I noticed a tiny drop of blood on my white underwear. Despite no medical insurance, I went to see Dr. Moy; the pap test proved that I had zero stage cervical cancer. Dr. Moy was not concerned that I had no medical insurance. She was passionately concerned and I could feel the sincerity of her care towards her patients. Within a few days, she performed a cold knife cone biopsy for me to remove the cancerous cells. It has been almost 38 years now. I never have any medical issues with my cervical; all pap tests turned out normal. Dr. Moy worked a miracle for me at a time I needed it the most. I was poor, by myself, with hardly any friends. New in this country, thinking I was going to die of cancer but I did not. Thank you so much, Dr. Moy! Love you so much for what you had done for me. Will be grateful forever. Never can this be forgotten!! Also, I would not forgot what you told me when I later got well and went for a follow-up visit. It is something personal which I am not going to share here, but that conversation is very helpful to me. I am keeping that close to my heart. read more

If you need excellent OBGYN care, have health concerns and want a trusted and proficient provider, get yourself to Dr Moy. I've been seeing her for years and able to get the care I need: proactive surveillance, thoughtful ideas and peace of mind. Yes, making appointments over the phone is less delightful and the check in area is too open for my tastes (I doubt the other ladies want me to hear their address, birthdays and reason for visit!!), yet minor issues relative to the solid care. Dr Moy and her nursubg team are direct, warm communicators and even in COVID, able to support me. Brava! read more

My wife and her family has been seeing Dr. Moy for over two decades. She is highly regarded in her field (OB/GYN), very knowledgeable, and has a thriving practice. She delivered our daughter, Alyson, and will soon deliver my sister-in-law's first child. At most practices, you feel like you're rushed in and out, but Dr. Moy takes the time to answer our questions, to understand us and our concerns. She walked us through the whole having a baby, first-time parents, jitters. She advised us every step of the way, not just about the pregnancy but also the whole insurance and hospital process so we felt well-prepared. read more

I've been going to Dr Moy for 10 or so years now? Since I've had two babies I have a much stronger appreciation for her knowledge, ability to weigh risks versus positive long term outcomes for her patients and can see that she really really cares about her patients. She does have longer waits to see her and also she does cancel sometimes for an emergency because she tries to personally be there for all of her patients births as long as she is in town. She also doesn't have a sub for her appointments like some other doctors would do either. She delivered both of my daughters and was not scheduled to be on call during either either birth. I had preclampsia with my second daughter and she made sure to follow up with me on her days off even to ensure I was well taken care of and doing better when at the hospital. Since she had seen me at all my visits during my pregnancy she did get to know me and for my surgery was able to tell the anesthesiologist that his description of what they were going to do to me for my emergency csection meds wasn't helping my nerves... and to quit the long explanation (and told me that I would be fine/ tried to calm me down). I can see how some people would say she's short and to the point but that's what I want in a Doctor anyway. And plus she has always been there for me when it really matters. Yes the wait time on the office phone is ridiculous to schedule an appointment but sometimes you have to put up with that for a great doctor. read more

Based on personal experience with my closest family member, dr moy has been an all around disaster. She was very unavailable and very rushed in all the appointments, she was unaware of some obvious fertility issues and does not involve patients in their care. On the contrary, she showed up to all meetings at least 30 mins late and usually more like 45 minutes. She would spend about five minutes in the exam room and was quick to write off prescriptions for some pretty powerful medications without explaining the side effects. She talks down to patients, treats them as if they were stupid, and seem to be intent on just cramming as many people as possible into an hour. She has ZERO bedside manner and comes across as harried, cold, and thoughtless. Her medical assistant, Jennifer, is basically incompetent. She couldn't even spell the word "semen" correctly even though this is a gyn office. (!) The only competent ones are the billing people who are indeed very happy to collect your money. Your body will suffer at the hands of somebody this careless. I urge you for your own best health, AVOID DR. MOY and her office at all costs. Your health is a great asset, and to put it in the hands of people who only care about money and not about patients is a major mistake. In my opinion this doctor should return to medical school for retraining, in particular to learn how to deal with patients as people. read more

I wish I could give a MINUS 5 number. Read Annabel G's review. This office is a complete disaster. If you try to book an appointment, you get a moron who can't seem to fit you in, like there is something special here. Then they call to CANCEL, as there is "an emergency". The emergency is something to occur in a few weeks, which makes NO SENSE! The the same person will call and cancel again and rebook at the last minute. To make matters worse, when you arrive for your new appointment, the manager says: "you don't have an appointment today, it's NEXT month". Can the office staff READ? I drove all the way into SF and cancelled all my other obligations to take my daughter for her check-up, only to be dismissed like I have nothing else to do. I am looking for a new doctor who is competent and has competent staff. read more

Dr Elizabeth Moy and her collegues seem to be running a patient mill with a revolving door where they get you in and, after a long wait in the waiting room, throw a few prescriptions at you and then send you out the door after swiping your credit card. They schedule people on 15 minute increments, so that on occasion the waiting room is packed with so many people like sardines. The front desk admins are generally surly and unhelpful whe you come to the front desk to enquire why you have been waiting for like 45 minutes. They are sneery and mean, as in "dr moy is running a little behind today." It's hard when you end up waiting almost an hour for 5 minutes of consult. Parking in the area is horrible, so you have to use the crowded and expensive basement lot. What bothered me the most about Dr Moy was her condescending manner regarding my health care questions. For example, when I asked her about the safety of prescriptions she gave me, she basically brushed me off as if they were harmless little sugar pills. In reality the meds gave me major side effects over time including severe mood swings, bloating, sweats, and other female issues I don't want to go into. When i went to consult with another obgyn, they were horrified at how long she had let me take those meds without consistent oversight. They took me off the meds immediately. Dr Moy is curt, haughty, rushes through appointments, and not careful. The practice is unwelcoming to patients. Find a better doctor, please! read more

I don't know if I've just been lucky, but I had a great experience with Dr. Moy. Her office staff were perfectly professional and I had no problem getting in for an appointment. I had a great appointment with Dr. Moy. She comes across as very intelligent and thoughtful, and like she enjoys her job. My pap was painless and she was very efficient and not at all awkward (which is hard to accomplish when someone is giving you a breast exam). I went in for a routine test, and also for a pre-pregnancy check up. For the pre-pregnancy check up, Dr. Moy gave me a script for a measles (rubella) test to make sure my vaccination "took" when I was little, gave me a ton of sample prenatals and told me how important it is to take them BEFORE I get pregnant (also told me I could take over the counter, which are less expensive, but identified what I should look for in terms of folic acid amounts etc.) and gave me some useful information on fertility and told me about ovulation calendars and tests that could help me get pregnant. She didn't make me feel old for starting to want to get pregnant when I'm 32. Oh, and she TOOK HER TIME! That is so rare and important. So many doctors are in and out before you even remember that you have questions. Not only did she take her time to listen to me, answer my questions and give me advice, she called me later on her own accord to give me some extra info. She called me! Amazing. As for a non-responsive office, when I had tried all the sample prenatal vitamins she had given me, and chose which one I liked, I called the office and they had a prescription sent to my pharmacy. Super easy. I've had only positive experiences with the office staff, and the office itself is nice. As a recent transplant to San Francisco, I am SUPER happy to have found Dr. Moy. A good OBGYN is hard to find, and Dr. Moy is a good OBGYN. Not to mention I trust her credentials. When I do get pregnant, I'm sticking with Dr. Moy. read more

I am disheartened by the staff of this office. The Doctor is great-my girlfriend feels most comfortable with the doctor so she wants to continue going there, for anyone curious about the services of the doctor. But the staff is on a whole other level of unhelpful and unprofessional ... to vent my frustration I'd say they seem inexperienced and immature and need training on how to talk on the phone. For starters, as we have patiently followed up with all channels to get my girlfriends issue approved for her visit and expenses. I feel my gf is always left with the feeling of, "your just too complicated and I don't want to deal with your business" vibe from the staff. I feel like they screen her calls knowing my girlfriends number now and each medical assistant is avoiding talking to her. Like they don't want to deal with her. Some days of this ongoing process I felt they were passing her issue off to the next assistant. I do not take names because I try to be understanding. it's not their jobs to really care for each situation but one of them in particular should learn to listen to the patient on the call and not speak over the patient. That is so rude and is a problem to refrain from starting an argument with a patient. A point here is that you shouldn't argue with a patient for any reason and when the assistant finds themselves having to retract from what they argue .. they shouldn't cop out with "well lm just the medical assistant". Not even acknowledging the patient that they understand the situation is frustrating and not saying she is doing her best to help.. this stuff is basic professional courtesy. Some follow up calls when I felt like they were ignoring my gf number I have had to step in and use a different number and that's when I get someone on the phone quicker. (I am sure others do this trick to get a response). Last conversation they did not greet properly they just went straight into "this is what so and so said and they can't talk right now because they are with someone else. They will call you when they get the answer from the company." I didn't even tell them specifically my gfs name yet. The assistant just responded straight up and acted like I did. That's childish. And an apology please for treating us so rudely. We have been patient and we are not asking for anything outside of our right to ask. That is messed up. That was one of the biggest discouragements, aside from being talked over and shushed along. My girlfriend is sweet and kind and to see her struggle to get her issue resolved for months kills me. I work from home and work hard to support us both and all day I hear her going back and forth with calls in regards to this so I had to step in during work hours to communicate. They always seem to have another reason why I can't get ahold of who I am suppose to talk to or have another reason why we must wait for them to call us back. And I've never had an occasion where they actually call us back ever. We will patiently wait for the date they say they will call us back and I have to call back two days after any un fulfilled promised date to get an update on our situation. We've had an issue to be resolved for 2 months...what patient wouldn't feel frustrated when they call back for an update knowing they already communicated how things will be resolved/approved only to hear that the very next conversation a week later digresses back to an point that was already cleared up. For the assistant to say they recall our situation at the instant we get ahold of them to only revert back to a prior misclarification resolved a month prior doesn't seem right. They should really be more coordinated within their office before they contradict each other. We pay for her plan to get it covered and it's hard earned money.. don't push us into getting free care we are just asking for what is right. And we have been patient. read more

I have been going to Dr. Moy for a couple years now. I have had a good experience with her. She is thorough and to the point. She keeps you accountable and ensures that you follow through with what is best for your health. If you want to have a baby, she will help you prepare yourself for this! If you are looking for someone warm and fuzzy, she may not be for you. But if you are looking for someone that takes a thorough health exam, provides you with tests that you need, and who is a good doctor, then she is for you. And trust me, the more you go to her, the more she warms up. I actually really enjoy her now. She is a busy practitioner! I agree, some of the office staff could use some instruction on the importance of patient satisfaction, but other than that I have few complaints. Her NP is great and so is her MA. I always get a personal call back from Dr. Moy when I leave a message. Her office is hard to get appointments with, but I take that as a good sign. read more

Dr. Moy is a very personable and knowledgeable OB. She stayed an extra number of hours at the hospital well beyond her 12 hour shift to wait for me to go into labor so that she could be the one to deliver my child. read more

Revised from 4 stars to 5*: Referred by my pcp, I got an appt. within 2 weeks, then read so many negative yelps, almost canceled. Glad I didn't. Staff: professional, courteous, personable, and responsive (I sent an email asking for the pre-visit forms, and got them in a reply email within two minutes). If that experience had been negative, even Dr. Moy's intelligence, skills, and pleasant demeanor would not have earned the stars. She made what is always an unpleasant experience as ok as possible, especially for a first meeting. I did have to wait too long, and I had to fill out even more forms (duplicative of the forms I filled out at home and brought in). The health history interview was thoughtful, not robotic. She offered a comment about a Rx, based on very recent research. * I almost didn't write a review, as good things are hard to find, and I didn't want mobs to flood her practice, making it difficult to get an appt. But I have been advised that less than 5 stars may hurt practices, and I don't want to do that for this top notch doctor. She is the ideal doctor for ladies who require an intelligent doctor who obviously cares about providing excellent and up-to-date care and advice to her patients. read more

Dr. Moy raises the bar. She was open to all aspects of my wife an my birth plan. She payed close attention to all of our questions and answered us thoroughly. She was adamant about giving us all prudent information to each stage of our pregnancy. Dr. Moy is, hands down. the best C-Section delivery doctor I have ever had the pleasure of meeting and seeing work. Excellence deserves recognition! read more

Don't ever be more than 15 minutes late. If you are 15.5 minutes late the staff will have to reschedule you or you can wait around if they will take you after they see all patients. Don't bother asking them questions because they really won't be helpful and shrug their shoulders. Staff likes to eat at the reception area so be prepared to get paperwork with crap on it. All just fyi.. read more

Dr. Moy has been my OB for a couple years. She will return phone calls about medical questions and she is personable. However: - she failed to alert me to abnormal labs once - another time, she and the office failed to alert me to a UTI until 8 days after the urine was collected (the lab results are available the same day) - she is reliably 30 minutes late for appointments - the average wait time to call in for appointments is 15 minutes, and I've waited as long as 30 minutes to get a speaking person on the phone Not being given adequate treatment in a timely fashion for a UTI is unacceptable as the consequences include increased infection and spread of symptoms! read more

I am glad to see that I am not the only one who found Dr. Moy's office a horrible experience. I am glad to say that I have a new gynecologist and I actually have an appointment tomorrow. I had an appointment a few weeks ago and the office has two locations and its a father/daughter team. The office is friendly too. read more

Dr. Moy is great - knowledgeable, highly regarded and I felt completely safe having her perform a C-section. I have no complaints regarding her as a physician, and I would ave given her four (five if she was not late for every single appointment by at least 30 minutes, often much more) stars were it not for her office: The staff is rude, incompetent and lazy. They tell you they will call you back with test results, to schedule appointments etc and they NEVER do. They loose urin samples and they are generally sloppy, lazy and just uninterested. in doing anything beyond the minimum and even that they mess up As to the staffs incompetence: they always manages to get completely different blood pressure results, and I mean completely from 140/110 to 110/80 to 125/90 within two minutes. they do not seem to know how to use the devices or they are simply dumb, regardless one would think it is quite important to get the vital stats correct, especially in pre eklampsia patients... Overall, Dr. Moy and the office could use a tune up - clean up the office, go to some kind of charm school, learn to call back and learn to SMILE. read more

I've been a patient of Dr. Moy for 18 years, and have always had Great success with her professionalism.Dr. MOy genuinely cares about all of her patients. Delievered two of my children and handle me with Great care. To me, she treated me like a family in her home. Thank you Dr. Moy you #1 a least to me. 5* Service, 100% CARE, PATIENT4LIFE! Evangela read more

Rating is for a delivery only - Dr. Moy was the physician on staff at the hospital when I went into labor the weekend after Thanksgiving. I had been going to Dr. Bonnie Massa (who is great) but she was also pregnant and unavailable to deliver. My delivery was incredibly smooth and Dr. Moy was professional, communicative throughout the process (it was my first) and did a thorough job post-delivery in getting me sewn up so I would heal correctly. I do not go to her practice but know she is a capable and excellent doctor in delivery. read more

I had to choose an ob when I got pregnant and everyone knows cpmc is the best. It was my first so I wasn't gonna settle for anything less. Dr. Moy was the only Dr. under my insurance excepting new patients so I went with it. When I met her I thought she was very informative and continued with her. The further I got along the more I really liked Dr moy. She is a bit rushed but very willing to answer questions and always returned my calls. I had some complications with my health unrelated to my pregnancy and Dr moy took the time and extra effort to help and was genuinely concerned. The only complaint I had was she didn't deliver my baby, but other than that she was really great with me. She always gave me lots of info, was always available, made me feel comfortable and I felt like she cared. read more

My rating is 100% based on the truly miserable office staff that Dr. Moy employs to manage her patients. I am leaving her practice for no other reason than that the unempathetic and incompetent office staff fails on almost all counts. In the end the doctor who employs and oversees them is responsible, so the buck stops with Dr. Moy. I am now back to searching for a good doctor. It's such a waste of my time and effort. In my case I've managed breast cancer concerns and treatment all on my own with absolutely no support from my gyn's office. This is down to the office staff at Dr. Moy's practice. read more

OK, yes, I will admit Dr. Moy did put a little "pressure" on me to think about having kids as I was getting older (and since I didn't have a boyfriend at the time, I found it a bit annoying). HOWEVER, I was able to look beyond that issue because she is extremely competent and throrough and totally frank - which I appreciate. I have been seeing her now for 8 years folks... and I've stuck with her that long! She isn't exactly fuzzy and warm - she is practical and smart. And I will take the smart over the fuzzy when it comes to my health. Plus when I had a miscarriage, she was incredible and hugged me and showed a totally different side that I had never seen. The difficulty getting in to see her is frustrating, I admit. When I first started seeing her 8 years ago it wasn't like that. But now she is much busier to it's tougher. But I will say I have had a great experience with her. I trust her, as does my husband. And I now have a little munchkin, despite the fact that I'm an old lady! :-) read more

Dr. Moy has been my doctor for over a year and took care of me during my first pregnancy. She was highly recommended by a friend who has been seeing her for years. I specifically sought her out when my husband and I decided to start a family. She exceeded all of our expectations - always answered questions thoroughly, returned calls in a timely manner, gave us great recommendations on books to read and pediatricians to check out and she was always on top of everything that needed to be done at any point in my pregnancy. The nurse practitioners in this office are great, too - very knowledgeable and thorough. The office staff have also been very helpful and that's really important when it comes to all the appointments you have to make during pregnancy and all the state and employer forms you have to fill out. read more

Dr. Moy is incredibly thorough, very attentive and responsive to your needs and background information. You do have to wait at times for a scheduled appointment but she is 100% worth the wait. I'm having my first baby and I couldn't feel safer knowing that she is going to handle my care. She's honest and upfront and isn't going to sugar coat your condition - and she shouldn't. She's my doctor and my health is more important than feeling warm and fuzzy about our conversations. That being said, she has been nothing but friendly during each and every visit - HIGHLY recommend! read more

I've been seeing Dr. Moy for about 15 years, and have always had great experiences with her. She is straightforward, friendly, exceptionally knowledgeable, and genuinely cares about all of her patients. She talks about family planning and pregnancy because their connection to age is a legitimate obstetrical issue-not because she's a kid-pusher. And though she may run late for appointments, it's because she never rushes a patient--she always answers all questions, even if your appointment was expected to last 20 minutes, and it's actually run 45 minutes or longer. She's never going to tap her foot or hurry you out the door, and she regularly stays late to see patients. I'm surprised to see how many people have given Dr. Moy negative reviews, based on my and my friends' experience with her. I have referred her to several friends over the years who also find her fantastic. I can only imagine the increase in patients has led to communication problems in getting back to everyone in a timely manner. Hopefully her office staff has caught up with this, because she is a wonderful doctor and advocate. I recommend her very highly. read more

I have been seeing Dr. Moy for over 10 years. I would not dream of seeing anyone else. She is pleasant, thorough, well informed, professional and answers all of my questions and addresses all of my concerns. She listens carefully and answers thoughtfully. She is an exceptional physician and I would highly recommend her. read more

I went to see Dr. Moy after a terrible experience with a Gyno. in Alameda. I was VERY impressed with the Doctor and would certainly recommend her. However. I am not at all impressed with the overall practice. During my first visit, the woman checking me out forgot to give me the prescriptions that the Doctor had written and I forgot to ask. When I called to find out if they could mail them to me since I live in Oakland and can't take off work again to pick them up, they said no - it is against their policy. Just today I called for an urgent refill of a prescription and the woman that answered the phone told me that it might be 24hrs until they call it in and that she would request the name brand but couldn't promise that I would get it. I specifically asked for the name brand because the generic has been proven to NOT work. Needless to say, I think the service all around sucked. Great Doctor, but I'll be looking for a new one who has a more hands on or personal practice. read more

My 4 girlfriends and I see Dr Moy and had our children delivered by her. We all experienced waiting way beyond our scheduled appointment times but none of us complain because she is worth the wait. She is a busy physician and may seem abrupt at times but she will always take the time to answer your questions thoroughly and thoughtfully. Just go into your appointments prepared with questions. After 2 pregnancies under her care, I learned that she is truly dedicated to her profession and patients. My friends and I all had situations where she would make time to see us or come in for deliveries on her days off or in the middle of the night. We also experienced various complications during our pregnancies or deliveries; however, Dr Moy was always there to smooth things out and ease our anxiety. She is truly an amazing obgyn. read more

I just wanted to update my review. I have now had two kids with her and can not say enough positive things. They were complicated pregnancies and she checked in on me everyday while hospitalized with both of them. She always answered all of my questions and would even come in or call me on her days off. read more

At first I thought Dr. Moy was a good dr. My first appointment with her went really well. She did a thorough examination and asked me questions. She even found my fibroid. But as we started to begin the process to remove the fibroid, i didn't appreciate her service. We would leave a message for her and it would take over a week to get back to us (my husband and I). The last that we heard from her was when she gave me my options on how we were going to remove the fibroid. We called her back later that day to discuss and clarify our options. It has been over a month and we still haven't heard from her. Luckily, my husband was insistent that we contact another dr. DR. Hwang. He gets back to us that same day! i wonder if it was just because I was not having a baby that I was getting this terrible service. If i could, I'd leave 0 stars. read more

Dr. Moy in my opinion is a good OBGYN doctor. I had a routine annual appt. with her today. Her staff was efficient polite and kind. I waited a short time before actually being seeing by the doctor herself and not by a NP. She took a long time with me discussing my family history, any medication I was currently taking, etc. She also suggested I get a mammogram as well as a vaccination for Whooping Cough and Tetanus, and well as discussing my current regime of supplements. Very thorough! Then proceeded with my annual PAP. As far as I am concerned she great! read more

I had some issues with the billing but I am confident Dr Moys office will help me through them.

I'm not really sure why Dr Moy has been receiving such bad reviews.. I've been coming to her practice for over 6 years and have never experienced what some of the reviews say. Dr Moy is super knowledgeable and always answers any questions I have. I can see how some people might think that she is talking down to them, but I've never taken it that way. She never speaks to me like I'm an idiot or anything.. I think she tries to make me as comfortable as possible... and seeing an OBGYN isn't the most comfortable situation, but she tries her best to keep conversation light so I'm not just laying there with checking out my hoo ha. LOL Anyway, the only negative thing about this place is that it takes FOREVER to get an appt with Dr Moy. I normally have to make an appt 2 months in advanced. The most recent appt I called a week ahead of time to ask if they had an earlier time. Luckily I did because they said Dr Moy would be out of the office. I was wondering why they didn't call me to notify me earlier, but I got an appt only a couple days after my scheduled appt. Overall Dr Moy is very knowledgable and always willing to listen to any concerns I have. I definitely wouldn't want to find any other OBGYN. read more

Had an emergency as a Hawaii resident, she was there for me and I am alive! She offered immediate help (any body can say anything on yelp). I am home with results that was not offered here on this remote island. I am happy, she offered several alternatives that were not mentioned here at home, I'm alive & thriving.... glad to be home, mahalo (thank you). read more

I am a new patient to Dr. Moy. I've been able to schedule one appointment to see her, but a few days before my visit I received a call from her office and was informed that I would only be seeing her practitioner instead. I have not once been able to speak with Dr. Moy about any of my concerns. I've tried multiple times contacting her within the past two months and still have not yet been successful. I am currently looking for a new doctor, one who cares and shows some sort of interest with their patients. If Dr. Moy doesn't have the time, she should at least have the courtesy to tell her patients so they can find a doctor who does. read more

If it were possible I would leave ZERO stars. My wife had gone in to do her annual OB check up and they had detected a fibroid the size of a small grapefruit. After 2 sonograms they had said we have 2 options: do an open procedure to remove the fibroid which would be much riskier that Dr. Moy would perform herself --OR-- see one of her recommended specialists for a minimally invasive procedure to remove the fibroid that was out of network and would cost thousands of dollars to perform because the specialist was not covered with our insurance. This took place in December of 2008. We had left numerous messages asking Dr. Moy herself and her office staff to see if there were anymore specialists that were in network that we could go do the minimally invasive procedure. Weeks went by and we heard nothing. Into the 3rd week without a response, her assistant finally called us back and told us the SAME thing Dr. Moy did. We then responded with the SAME response about an in network specialist and GUESS WHAT!? NO CALL BACK! This was in mid January 2009. We then proceeded with obtaining a NEW OB/GYN who would take care of us through our PCP and he saw us the same week and had found us a specialist in our network that could perform the minimally invasive procedure. The only thing he needed were the test results from Dr. Moy. His office called Dr. Moy's office at the beginning of February to request a fax transcript of the test results. One week passed, no fax. Two weeks passed, NO FAX. Finally my wife and I had to call OURSELVES to get them to fax the results to our new OB/GYN and the nurses assistant had the audacity to say that they never got a request from our new doctor....they claimed that all up until I told them who our new doctor spoke to, what time and day...ONLY THEN did they finally apologize about the hold up. All in all, our experience with Dr. Moy has been terrible at best. She made us feel like she or her office did not care about my wife's condition and all the while there was no communication and we had to chase them down just to send a fax to our new doctor. I hope that anyone else who may use her does not experience what we've experience. Yes she may be 'highly regarded' in her field like the other gentleman says, but if her office can't follow through with simple tasks like RETURNING A PHONE CALL, or RELAYING A MESSAGE, or SENDING A FAX then I don't care if you have the touch of God, you're completely worthless to us. read more

I have been a patient of Dr. Moy of years. YEARS! She is really nice, but the follow-up is terrible. I have left at least FIVE messages and voicemail. Then I get her staff calling back saying that they are not aware that I needed Dr. Moy to call back! A follow-up call is not only a matter of courtesy, it is quite usual in the medical practice! And if they "did not know" that I wanted Dr. Moy to call me back, why is someone else other than Dr. Moy returning my call then???Unfortunately, I do not have a simple solution for this scenario. Obviously, even for doctors whom you think is someone who cares, is only another human being going through the motions. Dr. Moy treats her patients like you are just a number. No more. No less. That's pathetic! read more

Have had non-stop issues over the past 5 years getting appointments and actually feeling like anyone cared about me as a patient. The last straw for me was when the Dr. recommended I get an IUD: the office staff was completely ignorant as to the process of ordering it and dealing with the insurance company and after FIVE MONTHS of scheduling and rescheduling appointments and dealing with 3 different points of contact on the IUD vendor side I gave up. Was also told that I should really "get moving" with having children at age 28. Terrible service and I've only actually seen Dr. Moy twice in 5 years. Always a nurse practitioner (no complaints for the NPs here). read more