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    Elizabeth A Piontek, MD

    4.0 (1 review)
    Open • 7:00 am - 5:00 pm

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    3 years ago

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    Kansas City Urology Care - NKC

    Kansas City Urology Care

    1.6(37 reviews)
    16.9 mi

    The only reason I came here was it was a referral from my primary physician, but my goodness, the…read morelack of communication here is as bad as I could imagine. When I first reached out, I could not reach anybody, nor get anyone to call me back. It was discouraging. I almost had to drive over at one point because they were unreachable. They also do that thing where you have to have a consult, pay a bunch of money, and then have the procedure. The consult was about as informative as a quick Google search. Eventually, they also gave me an appointment card, but then when I tried to confirm the appointment later they told me I was not scheduled to see anyone. Fortunately I held on to the card so I could prove otherwise. They weren't exactly friendly along the way. When I went out for my appt/procedure, I was actually nervous that my wife and I had taken the day off only for them to not know I was on the books. That all passed, and I should say I liked Dr. Pomeroy well enough. Everything went well with the procedure last fall. Here we are now SEVEN MONTHS later and they finally got the bill out. I promptly paid it, and a week later they sent the bill again stating that it was due... um, I already paid it and have every verification possible to prove it to them. I would say look elsewhere based on the absolute mess that scheduling/communicating, I know I wish that I had.

    And the lack of communication just keeps on not giving. Hannah the scheduler is worthless. She…read morereturns a call days later to leave a call back at the same number. I couldn't answer the phone right away but called back in under 1 minute after she called. That was 9 days ago. 9 days. This has happened twice in less than 3 weeks. WTF? Is she supposed to be a professional? I'd have a better chance of getting the president to call me back. Absolutely deplorable way to run a business. The Yelp reviews are dead on.....no communication and they seem to not give a damn. These people are messing with my future and I'm not going to sit here and take it anymore. It's my turn to go on offense. Hell, I even went to the office and they told me she wasn't there. I didn't believe it. The entire office is a cesspool of self righteous lazy employees. At least the doctors are cool. Dr. Kramer and Park are awesome. From there the professionalism tanks. Dr. Park is, or should I say was, going to change my future but with the laziness the hired work displays it's unlikely that's going to happen. Am I pissed? Hell yes. I don't deserve this. Fire them all and get people who have good work ethics. The current hired population sure doesn't.

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    Elizabeth A Piontek, MD - urologists - Updated September 2026

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