Elite
I WAS DROPPED AS A CUSTOMER before I could even have my landscape project started. I thought it was strange & backwards that this company would price projects based on pics instead of coming to the your property to check it out, see what's really needed. But I was willing to still give them a try, only to be dropped at the end.
I was initially in touch with this company while I was in the hsptl, so there wasn't a whole lot I could do until I was released, so in the interim, I send them pics of my property at their request & made sure I maintained contact with them the entire time. After my pics, I was sent an invoice for 1750.00 which included 500.00 for flower bed clean up & 300 debris removal. And i was told ENTIRE payment upfront is required before they would come to my property.
I kept communication going the entire time I was in the hsptl, & expressed that I'm trying to make this more cost effective for me, that a couple things on the invoice they were charging me....we could do ourselves. (clean up flower bed & debris remove) saving 800.00 off the bill.
Ms Sarah agreed this would be fine, so long as I sent her updated pics. She told me upon receipt, she'll update the invoice. So the updated pics were sent, showing cleared out flower beds & debris removal. I was awaiting my updated invoice as promised
Instead, I get a reply back saying, they are NOT making anymore changes to the invoice, & that I should go shop around with another company for cheaper prices!!! After all that was said & done, i checked my email the next day, and come to find out, she did in fact, had sent me an updated invoice the day prior, but that is was WAY BEFORE i had even sent my updated pics- as we agreed. Only to find out the only charge she was willing to remove was the 300 debris removal with a message on the invoice saying "we will not make anymore changes to this invoice.
It wasn't until she seen my updated pics of the cleared out flower beds that I was dropped as a customer. It made me feel like my business wasn't worth their time. Which is very bad for customer service loyalty. I can definitely say the whole interaction with them, altho very brief, left a very sour taste in my mouth.
If you're ok with being charged an exorbitant amount of $$$$ without them willing to even come check out your property, and are ok with taking your chances to pay everything upfront before they touch your yard, then this is the company for your landscaping needs, thank you. read more