This SO CALLED COMPANY took the piss. I read some of what was said about the company being all 'good' and that so I went with them. The first time I spoke with them they 'acted all nice and that' and took my phone without any fuzz. The original charge for my note 3 was £80. This part is really interesting. I was told that the phone was going to be fixed on Monday the latest so I said ok. Monday come and nothing, Tuesday nothing so I message them asking when I going to get my phone fixed? They now said they needed to 'fix my motherboard as it ain't working' so I said fixed it. They charged me an extra £35 on top of the £80 and now I was paying £115 plus vat which was £22 on top of that. After that they delivered my phone to me and within 5 days the phone stopped working as the screen is flickering and the power button is stuck in. I tried to call them again yesterday as well as sending 4 messages to them and they are trying to CONNING me to paying more money so I said if the warranty ain't covering the fault you made then I see you in court. In short never trust this company read more

Basically a scam, I was overcharged (check the website for the fine-print about tax), and had to pay multiple times for shipping costs. In the end forked out about £100 more than I was quoted. Only half of the repair carried out, and I was made to pay to return the device to the store for diagnosis, with no assurance it would get fixed. The repair job was sub standard (especially considering the cost). Oh, and the whole thing took almost three months. Avoid like the plague, they have a victims support facebook page for Christ's sake: https://www.facebook.com/groups/EPAC.Victims.Support/?fref=nf read more

Stay away from this company! I sent them my Macbook Pro 17 logic board for testing. They said they needed my whole laptop to test the board. I tried for 4 days to reach them on how to send the laptop minus the logic board. They never responded. After several days I contacted them to cancel my repair and send my logic board back and to give me a refund. Within hours they updated my repair status saying they had tested it and it was not repairable. How did they test it without my laptop case??? They said it was not possible! I decided wtf, sent them £9.99 for shipping to get my logic board sent back.... nothing... I called their support line and he was not able to help only to say the person responsible for payments would be in on Tuesday. Today is Thursday. Nothing Just spent 1 hour on hold trying to reach a human to no avail. Gave up. Repeated messages and emails are ignored. Where is my logic board? God only knows. If I could score lower than 1 star I would! read more

DO NOT USE THESE PEOPLE. They fail to mention that VAT is added to the price they quote by hiding it in small print that they email to you.They also charge you seperate for postage. Once they have your phone they then find additional 'faults' which you are then charged extra for. Once you have paid them they shut down your email access to them and you are unable to contact them by phone.They use substandard parts despite claiming to use genuine Samsung parts.It was returned with the camera focus not working and they refused to refund me,I ended up going to an authorised Samsung Centre.Total rip off. read more

TERRIBLE EXPERIENCE: Initial quote doubled once they had the phone. They took the money and returned the phone with totally discharged battery and same (charging) fault. Local phone shop confirmed that charging port, allegedly changed, had not been touched. The Customer Service (ha!) agent at Elite phones was abusive, untruthful and totally unhelpful - the worst "customer service" call I've ever had! Got my bank involved - Visa claim for services not provided - and informed Elite. Was then asked to return phone and they would refund carriage cost. I did so, but no refund. Phone finally fixed after six weeks. No response to my letter of complaint to General Manager. No refund of carriage cost. I wish I had read INDEPENDENT reviews before trusting them. read more

Worst company I have ever dealt with. Returned the phone with the screen hanging off and delivered to the wrong address. Refused to correct the repair because I hadn't contact within 48hrs but I couldn't because it was returned to the wrong address. I got an ombudsman involved and they refused to respond to the ombudsman so the case had to be dropped. DO NOT USE THIS COMPANY THEY ARE SCAM ARTISTS AND NEED TO BE SHUT DOWN ! read more

Just seen this place on BBC Watchdog regarding lots of complaints. Mohamed wouldn't explain his actions of making up false repairs and withholding mobile phones until the bill is paid. read more

Terrible. Quoted £89.99 to carry out repairs to a iMac. Lost my contact number so never phoned to tell me they had fixed. They did not fix what was asked for and instead say they have repaired a non faulty graphics chip without asking for approval. No proof that this work has even been carried out!! When I went to collect the charge was almost £500!!!!! Absolute thieves. Have reported to Manchester trading standards as no response to requests for management to contact me. Pure rip off merchants, use if you want to pay for work probably not executed and definitely not asked for!!!!!! read more

Sent my MacBook Air in to get some keys changed from German to UK, but changed my mind as soon as I sent it after seeing bad reviews. They ignored my legal request to have the computer returned and effectively held it hostage, demanding payment for its return, and eventually did work on it I did not authorise. I finally got my computer back after sending a friend around to pick it up, and it is broken. I am heading to the Apple Store to get it fixed properly now. do not believe the positive reviews you see here; I am pretty sure the majority are totally bogus. I WOULD NOT RECOMMEND EPAC TO ANYONE. read more

Your review helps others learn about great local businesses. Omg, What a waste of space time and money, ignorant staff shouting and swearing, never replied to any correspondence then charged me £29 for nothing having prommised they could repair it!I would never recomend this company, They say they can do something, then charge you because they "cant" *** *** ***!!!! At one stage I was told it would be ready in ten minutes, still got no reply, had my item for 7 weeks, and never answered any of my questions. I ask them to return my item 3 times during this period, wich they did not, also without any response.... WIDE BIRTH!!! WIDE BIRTH!!!!WIDE BIRTH!!!!!!!!!!!!! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

You're better off burying your device and accepting its fate than sending it to these thugs. They rapidly take delivery of your device, but that's where any concept of acceptable customer service terminates. From there out, they continue to delay the repair of your device with poor excuses, poor communication, poor sentence structure and grammar, and poor customer service. My device has been with the company for over two months and not once have they shown any sign of discount or compensation for their inability to undertake their work. They have indirectly admitted to using cheap, shoddy second hand parts to repair my device yet believe holding it for two months and charging well over £100 is acceptable. We will see what the Trading Standards Agency make of it. read more

I made the massive mistake of not checking reviews (even thought they write many themselves it seems) before using this company. Don't do the same. I sent my LG G2 to them to get fixed as the screen had cracked. They not only charged me £40 more than first stated, but they took WEEKS to return it and when they did, I may as well have done the repair myself. The new screen was glued on by what looked like a monkey and the screen was scratched. The box it arrived in too was just...... a thin plastic tub that was cracked and in a thin bubble envelopes. It looked like they had packed it, had a rave on top of it and then mailed it. Bunch of scammers. read more

Terrible - took my phone and don't want to return it. I've had to contact Trading Standards and I'm not the only one - hundreds of dissatisfied customers. read more

Fake reviews all over the internet. Just look on yell.com where its proven they write their own reviews under different usernames. The first review on here by Jarvis is also fake and copied from another user on yelp for a different company and do they have plaza's in Eccles?? which is what he states. Don't use these cowboys. 100's have already been ripped off and trading standards have nearly 600 complaints. A simple google search will show you what they are. What happens is this .... you google repairs in your area and results come back with .....repairer.co.uk. For example applerepairer.co.uk, dellrepairer.co.uk, htcrepairer.co.uk, samsungrepairer.co.uk, laptoprepairer.co.uk, gamesrepairer.co.uk and so on. They all lead back to 190a Church Street, Eccles. You fill in the enquiry form and they contact you with a quote. You pay a deposit and send your device off. Then they will email you to say they need to order a part or that they have found an extra problem that will bump the cost up. You ask them to return the item and then they tell you that it has already been fixed and you must pay. They do not deduct your deposit and claim you never paid it. If you do eventually get your device back after many weeks, it will be returned unfixed and even more damaged. Then when you contact them and remind them of the warranty they claim that it left their repair shop working so it must be your fault. Some people never get their device back as they claim UPS have lost it and you wont be able to claim as you didn't initiate the postage. Some have had their devices returned with genuine parts missing. Many have had to do chargebacks through their bank. There is a facebook page dedicated to victims of this scam called EPAC victims support and that's how I know all these details. I joined it myself when I got ripped off with my son's Nintendo 2DS, which I stiil haven't received back as they have refused to deduct the deposit. After them having it for 7 WEEKS I asked for an update, they told me they were still working on it so I told them to return it. I then received an email saying they had fixed it and I should pay. I asked them to send a photo of it working and they sent one back which had been chopped down so I couldn't tell whether it was my son's device so I will not risk paying to get a damaged device back when I can buy a new one for the same. Do yourself a favour and avoid all the stress and hassle these rob dogs put you through, I wish I had checked beforehand. The positive reviews are fake and cannot be believed, the place needs to be closed down. read more

EXTREMELY MISLEADING! initially quoted 67.50 for a laptop power jack repair. charged 17.50 deposit which I was not advised on the phone that this would NOT come off the initial quote. then I receive an email to advise that while the initial problem has been fixed, they short circuited my laptop and required an additional £35. I say yes I'll pay £85 do it, they then charge me £102.50 because my quote didn't include VAT. They will not return your item until you make payment they hold your item at ransom. for the sake of a £2 (supposed) saving I regret not going to the store local to where I stay. YOU USE THESE PEOPLE YOU REGRET IT. Am taking them to the ombudsman association. read more

absolute piss take big scam sent my xbox and added vat after they gave me a price and they have "delivered" it to the wrong adress

Do not go anywhere near this awful company. How they are even in business still is beyond me. I finally received my phone back after 7 weeks!! All it needed was a screen repair. Customer service was dreadful with messages being ignored and not acted on. At one point I was told to give them a break when complaining! I obviously was not happy to pay full price but would they offer a partial discount?! Not a chance. Not one consideration for the inconvenience they caused. There is not enough bad things to say about this shambles of a company. I just wish I had researched before committing to the repair. It pains me to give one star as they do not deserve anything. Amazingly, if you are still planning on using them after reading this then make sure you are quoted inc VAT as they do not include in initial quote. Crafty! read more

Please, Please, Please DO NOT USE THIS COMPANY. I made the biggest mistake sending my new iPad to elite phones and computers for a simple repair. Three months later after sending it back 4 times I have now spent triple the amount originally agreed upon in delivery cost. I eventually got it repaired at another mobile phone shop for the half the cost. Please read the reviews on Yell and online 1,500 complaints should not be ignored. How is this company still operating? read more

After speaking to them it seemed like an easy 75 pounds screen replacement.... but they forgot to mention that they were charging 20 pounds to pick up and return the phone and then VAT. They repaired the phone after a week not the 48 hours claimed and charged us more than double the agreed price Don't trust them. They also said postage to my home country was included in the repair costs and then refused to send my phone unless I paid them another 30 pounds on top of the 220 pounds I had already paid them SCAM unscrupulous company, don't use them.....They changed the shattered glass and sent me a text to say that I should expect bubbles under the new glass. I was shocked by this as they hadn't mentioned the risk of this happening at all when I spoke to them. I was specifically told me that I would only need to replace the LCD and screen if the screen was broken, which we knew it wasn't... and the phone was in mint condition, except for the shattered glass front. read more