So I can't speak certain nail services but I can talk about the service. First time I went there with a friend, it went well and the pedicures were good.
2nd time, I brought my sister there and it was a first experience for her birthday. Prices are reasonable but I booked for 3:30 pm, originally was 4:30 pm but I had to change it since we had other plans which it didn't give me an option to cancel that until I got there in person.
Anyways, the service I booked for my sister was a manicure and I'm pretty sure manicure had include the hand massages too. We got there on time for the 3:30 appointment, we waited a while. They had my sister sit down but she was waiting for a nail tech for a good amount of time but it's okay because its understandable and there's others who probably had an appointment too with certain nail techs since you can choose who you want.
There were other clients with the same time as us but they got manicures too I think yet they got done quicker. I kept up with the time and finally my sister got a nail tech. I notice her still sitting for a while afterwards, I asked her if she got the manicure because even from my perspective, all they did was the cutical oil (which was way too much on her fingers) and painted them.
No actual manicure was involved. They mumbled something to her and she told me she didn't know what the lady said because she muttered it or something so we originally thought that we leave the nails to dry and THEN the manicure, right? Because I asked her if she was done. No, usually nail salons they'd use the UV lights which they used on other clients but my sister? Why the heck did she get a small fan and it just didn't work halfway through and only for 2 minutes. We waited for 30 minutes or however long because it was almost 5 pm. We had to make changes to our plans because I had other things booked for her since its her birthday but they didn't tell us whether she was done or not. More than 15 minutes definitely and i asked her to see if she saw her nail tech anywhere 3 times and she said, "No, she's not even in the room." But I looked around and thought I saw the nail tech but I don't know.
So I got a message to leave the experience which I did and it was 2 stars for her experience, not mine. I didn't wait long when it was my first time and it was quick too but also good. Then they begin to call and message me which I never really had anyone contact me for my reviews before especially sending camera footages. They told me that they did cuticle cleaning from 3:42 pm and finished at 4:05 pm but there was no CLEAR communication! The manicure is $27 and it was around $24 for us since they gave a birthday discount which I didn't know about but it was nice and kind, still no full manicure though. It was about near 4:40 pm that we were still waiting so I got up to pay and I did wait for a minute but I manage to pay and get out.
First time we walked in, it didn't seem friendly anyway like it did for when I went there for the first time. The guy who did my pedicure and the lady who did my friends was amazing but the lady with my sister? No. Nobody even told us that we were done. I just made us get up and leave because everyone else is getting their services but not my sister for the full service and I saw nail techs on their phone waiting for more clients I'm assuming but nobody came and it felt awkward.
I was thinking to come back but after that and the messages? No thanks.
You also did not need to send me pictures of literal camera footages which I've NEVER seen a company and place do at all but you also did kind of admit you didn't give her a manicure and still charged for it, only done cutical cleaning. I don't even think the nail tech who helped us check in told her nail tech of what my sister was getting so I'm unsure about the communication there but the communication with us, sucked.
The camera footages doesn't even capture my review, only her just fucking sitting there.
P.S. they were friendly with other clients but for not with us. read more