This is an absolutely horrible HOA management service. Recently the local gas company turned off the gas due to a leak. The leak was a result of an aging infrastructure of deteriorating pipes that have been buried underground for the 50 years or more.
I sent a request to Elite Management Service requesting that they make these repairs. Mind you these were not gas leaks located inside the condo which are my responsibility, but gas lines located on the Condo property, which is their responsibility. The estimated cost for repairs was in the thousands. EMS denied my requests 4 times, and it seems they didn't even discuss the situation with the HOA Board.
On my 5th request for repairs, I threatened to go to the local news. At this point I had been without heat, gas, hot water etc. for over a week in the month of November in Cleveland, Ohio.
After the 5th requests they finally admitted responsibility and had the repairs made. At the time of completion, I had been without heat, hot water, gas etc. for 2 weeks.
And what made matters worse. As a result of their several refusals to make the repairs, I spent $1000 attempting to make the repairs with a local plumber. And now they are refusing to respond to my request for reimbursement, despite absent their refusals I would not have incurred this cost.
They are just horrible!!! read more