Jeremy had done good work for us many years before in Moscow, and I called him to help with a job here about a month ago. He seemed to be willing, came to look at our job, and for this appointment he showed up and said he was fine with doing out work. His communication was one sided, if I called him, he sometimes answered. and would tell me what to expect for fitting our job in.
I understood he had to have enough jobs up our way to make it worth the trip. Last Tuesday at about noon, he told me he would be coming to Moscow, and that he'd be at our job between 10 and 10:30AM on Thursday morning, which was only a day and a half away.
We took out our old oil furnace, we tore off the steps in the back so he would be able to easily work there, we removed some bushes that would be in the way, we notified our residents of the date of the work, and we brought over an extra extension cord and trouble light and ladder for the work needed in the attic area. We put down floor protection... but then he did not show up.
I called at 10, at 11 at noon... no response. I borrowed a cell phone, and left a text message. No response.
At about 1PM I called the "office" number and was told that he had never said a word to them about doing any work here, he was working down south and was out of range.
I explained our situation to the woman who was there, and that we really needed to make sure what was happening with this, as we had to notify our residents, who would be without gas heating or hot water during this work.
She said she'd have him call back in the evening. No call ever came. I called again on Monday, and the phone was not answered, neither Jeremy's phone nor the office phone. It is now 6 days since he failed to come after setting an appointment, and we've had neither a text or a call back. What kind of service is this?
We are at a loss to know what is going on with this... this is something we've never experienced with a professional contractor or installer in all our 30 years of working with them in many different fields. Do we have to look for another gas installer who keeps their appointments, or at least calls back if there's a mix-up? Hope you have better service than we have had..... and we're still waiting to hear back. we will update if we ever do get a call back. read more
