Amazing work. They went above and beyond to help me. My car is beautiful again. I will be…read moreforever grateful!! They kept my car from being totalled over an unavailable part. Super talented, kind and professional guys. After going to them I won't be letting anyone else do body work for me!!!

I recently had someone back into my car and had to have one of the doors on my car completely…read morereplaced. I was very happy with the work that was done!! In fact my car looked better after they were done than it did before the accident!! If you need their services and have to wait to get in, it is because they are so good! The Body Factory is worth waiting!

Everyone was so kind and polite Christian did the appraisal and was very professional made me feel…read moreso comfortable with leaving my vehicle there the girl the reception desk went above and beyond the Call of Duty and gave me a ride down the street to the Enterprise car rental when they forgot to come and pick me up when I picked my car up after it was completed Christian was there other young man got my car and started the air conditioner so it was cool when I went out there my car looks outstanding and they vacuumed the inside also which was just perfect

went in for an estimate , drove 60 miles to go there , was told they didn't have time to do…read moreestimates in a rude , snotty tone and wouldn't bother to even look at us! Been doing business with the former owner of that shop for over 20 years ..When it was Art's Body Shop you couldn't ask for a better company . These new owners are rude, lazy and I will be telling everyone not to go there .

I was looking for a new car for my wife and our sales person Drew helped us decide on a vehicle …read more Drew was pushy at and didn't try high pressure sales tactics . He was very calm when we arrived 30minutes before closing . Drew and Travis were very pleasant and were good to deal with . Unfortunately I was sick and we were middle of a store storm , so I felt the urgency to leave quickly . They made arrangements to bring the paperwork and car to my house the next day. I know this normal protocol but it helped us out so much . Drew, Travis and Jimmy were an awesome team and you should consider buying from this dealership .

I was on road needed to get some oil change work They…read moreaccomodated me and did work quickly The cost was higher than my home town dealership but that could be cuz I live in Florida

Had some work done on my pick up couldn't be more happy great customer service, quality work and…read moreall done in a timely fashion. Very pleased will definitely keep working with them.

I wrecked my car, and we brought it to this location. My front bumper and accessories all needed…read morereplaced and they did a wonderful job. It was affordable and the customer service was great!

AAA contractor. Good response time. Timely communication. Quality operator and equipment…read more Competitors should take note

We were on our vacation, fuel pump went out of our pickup, Johnny with Art's could not have been…read moremore kind and helpful. Got our pickup and trailer to the rv park, and came back the next day and hauled the pickup to the diesel mechanic, whom he recommended. Great service and a huge smile from Johnny, and the Brown family.

I can't stand dealerships. They're usually full of sharks, and if you're a woman, you're an even…read morebigger target. That has not been my experience here. We've bought multiple vehicles and get all of our service done here because they're genuinely different. I've always felt equal, actually listened to, and never pressured into things I didn't understand or didn't need. Scott in the service department is hands down my favorite. He's knowledgeable without being pushy, friendly without being fake, and always takes the time to explain things in a way that actually makes sense. Bonus points for having coloring pages for my kids to keep them occupied -- that alone tells you he gets real life. If you're tired of the typical dealership experience and just want to be treated like a human, this is the place. And Scott is the reason we keep coming back. (Pic is just one we've bought from hometown)

We've always taken our truck to Ontario Hometown Motors Toyota for oil changes, A/C repairs, and…read moreother services. Unfortunately, we've had a disappointing experience that raises concerns about their service practices. After they replaced our A/C a few years ago, (we suspect this month) the cabin air filter was removed and never replaced. On August 14, 2025, during a routine oil change, we were informed by an employee that the cabin filter was missing. He claimed we had previously been made aware of this, which was not the case. When we told him we believed it had been removed during a past service, he researched and said he would speak with the service manager to see what could be done. It turns out our truck was without a cabin air filter for approximately 3 years. Thankfully, I had started working from home and wasn't driving the truck much. The service manager later accused us of having the filter removed elsewhere or removing it ourselves. He eventually offered to waive the labor cost for installing a new one but insisted we pay for the filter itself. The employee that was helping us seemed to agree that the filter was likely removed during the 2nd A/C repair when we took it back stating there was not enough air pressure in the cab. After that service, we noticed a stronger air pressure in the cab. We were never told a cabin filter had been taken out to achieve that. A new cabin filter was put in and the air pressure is weak again, therefore, we are pretty sure that is the reason it was removed to begin with. We now have the same issue we were having before after it was replaced. After getting home we researched what damage not having a cabin filter would cause. We found it could have cause damage to my truck if driven long periods. Also, realize that driving without a cabin air filter can pose health risks. We reached out to the manager at the Fruitland location. During our conversation he said he would contact the Ontario service manager and talk to him. He would have him call us. (We have yet to be called). We mentioned we were advised we needed to replace the struts, need a transmission flush, and something else, but since we were being accused of going elsewhere, even though we said we haven't been we would be going elsewhere. We will not be giving them our money. His response was dismissive--he referred to the issue as minimal and questioned why he should help us if we didn't plan to return. The answer is simple: good customer service means taking responsibility when your company makes a mistake, regardless of whether a customer returns. We're sharing this experience as a caution to others. A small oversight can turn into a serious concern when it's not acknowledged or handled properly.

This place I really love they are pretty pricey, but they don't ever let anything in there without…read morethem making sure that it is perfectly good condition and the best

I've been here a few times looking for parts. They have a decent selection, let you go out into the…read morelot and remove whatever you are looking for, pay for it up at the office. Problem here - they are WAY overpriced on many of their items. I needed a replacement radiator fan for my Saturn and they wanted to charge me $30 for it. I went down to the local Auto Zone and bought a brand new one for $27. I could have gotten a used windshield here one time for about $60 less than a new one cost. It had some scratches, so I went with the new one. Sometimes you can find a good set of used tires or snow tires here. Not my first choice, as it's hit-&-miss here, but can be a good backup if you're looking for just the right part.

BUYER BEWARE! This…read moredealer had a truck which was everything we wanted in a truck and that's the reason we drove 400 miles to take a look. Initial contact was decent, greeting was friendly, overall buying experience was acceptable, and it was a fair deal which included our trade-in vehicle. Sales staff was your best friend until after the sale. We had issues with the truck once we returned home, was promised multiple times the issues would be taken care of and that the issues were covered by the Ford warranty. We called the Sales Manager many times and many times our calls were not returned as promised. This was mentally challenging and should never have happened thru a "Ford" dealership! We would not recommend first of all driving 400 miles for a "perfect" vehicle nor would we recommend this dealership.

Purchased a service contract for 6 oil changes and didn't drive the vehicle near as many miles as…read moreestimated after purchase. Had 2 oil changes left and they honored 1 of them. This oil change was done 1200 miles early at that. I asked if I could just get the oil and filter and I would do the last one myself. They refused, and said that they did me a favor by doing the one already. I'm sorry but these oil changes were pre paid for up front! They were never a gift from you ever. I paid for them!! Bo tells me they don't have anything to do with the contracts. Funny thing is the dealership gets paid for them, but they have nothing to do with them? I will never do business with Auto Ranch again. I knew there was a reason why I went to Smith Auto in Weiser, to have all my warranty work done. They understand customer service. Spend $65,000 with Auto Ranch and this is the best they can do. We'll see if screwing someone out of $120 or so is worth it. This certainly isn't my last vehicle, but it damn sure is from you!!