My wife and I decided it was finally time to replace our old bed. We decided to upgrade from a…read morequeen to a king, and buy what was most comfortable regardless of price. We visited all the major furniture stores in Newnan, all the "big name" mattress stores in town, and finally the Original Mattress Factory. I cannot stress enough what a different buying experience it was at OMF than at the other places. The salesman was polite, very personable, not pushy at all, and best of all very attentive to what my wife and I both stated while laying on the various beds. We picked out what we wanted but then I decided I wanted to go check out the last store we hadn't been to just in case. Gary was polite, gave us our quote in writing, and told us he'd be happy to help us if we came back. The next day we decided to take the plunge and buy from OMF. We bought an adjustable Split King in the serenity line with my side being Serenity and my better half's being serenity plus. The same salesman was working and not only remembered us but put us to the front of the line and helped us right away! Our beds came yesterday and the delivery guys were TOP NOTCH! They were two really likeable and friendly fellows who assembled everything and showed me how to use the remote for the adjustable base. If you are shopping for a new bed in Newnan I give OMF all the stars. I would recommend this business to anyone.

Great deal on mattresses that are very affordable. Purchased for kids and guest bed and the teens…read morelove the mattresses and guests say it is the best night sleep they've ever had and now want to buy the 12" fuzion mattress. Thanks Mega!

I've shopped here several times. Purchasing bar sets to mattresses and box springs. I keep coming…read moreback because of the customer service. The husband and wife that owns the place are genuine people and the prices are the best in town.

Store #7033 in Newnan was amazing! He was very friendly and had lots of patience with my mother who…read morewas very indecisive with her selection. If you want great customer service please ask to speak to Mr. Lewis. We looked forward to laying on our new purchase.

So my friend is moving and she wanted to get a new mattress because the one she currently has is a…read morequeen and she needs a full. We walked in and requested to look at mattresses under $500 because we have found some like that before that were comfortable. She began to show us the ones that were on clearance and had my friend lay on them to see how it felt and after the second mattress which my friend sat on for a few seconds the lady says "you have to lay on it for more than 5 seconds". She kept asking what was it that made the mattress not an option and my friend would say I don't know. I get that it's easier to help someone shop for something if you had pros and cons but if it's clear that she doesn't know then you shouldn't make her feel weird for not having the proper answer. First off my friend is not the most social person when it comes to furniture or another big purchase so I went along with her to buy a mattress. The lady begins to offer my friend to finance or some other credit thing and my friend proceeds to say that she will come back another day and the lady says "to finance? why would you need to come another day to finance" and my friend didn't know what to say and i refused to but in because i didn't want to say anything that i shouldn't. so i tell my friend you can come another day with your mom and she says yeah and the lady keeps going on and on about "why can't you just see these other mattresses before leaving" and "why cant you just do it now" and giving us these weird looks. I just did not like how she made my friend feel uncomfortable and pressured after already saying we will come back another day. my friend said that numerous times and to leave she just had to start walking away. the lady has brunette/reddish hair , blue eyes and braces.

Mattress by Appointment has the best customer service I have ever experienced. This is a local,…read morefamily owned and operated company, and they really care about their customers and their mattress purchasing experience. My husband and I had the best nights sleep we have ever had, on our brand new mattress, which they delivered and set up for us. It is like the mattress was custom made for us, all because they took so much time with us making certain we found the perfect fit for our bodies and sleep styles. They also moved and set up our old bed in another room in our house, for no charge, and without hesitation. They even offered to help us put all the linens on the beds. I can not say enough good things about our experience, or the wonderful family that owns Mattress by Appointment in Newnan, GA.

I had the pleasure of patronizing the Newnan location. I must say that you they truly exceeded my…read moreexpectations in terms of customer service. They got me what I wanted and within my budget and delivered the same day.

I found this furniture store by accident, but I'm really glad I did. The guys there are very…read morehelpful and the prices are really good. The sell the same exact stuff as some of the other "BIG" stores in town but for a good bit less. I saved about $400 on my purchase and thats great! :) The manager said they have another location by the Bowling Alley, but I have only been to the one by the Water Tower... I like dealing with Local Businesses whenever I can.

Helpful people producing high quality locally, so when we've wanted to get the mattresses & a…read morereally sturdy futon (w/a top quality mattress, not what typical futons usually have) that the family would be using the most, Verlo has been a smart investment - from our first purchase ~25+ yrs ago thru the most recent this year. Not pushy at all - with technical questions well answered, finding what best fit our preferences was easy.

Unlike Mattress Firm or the other the local chain stores, this is a family run business that cares…read moreabout their customers. You know working with the owner you are getting a good deal. Their team ( not an outside service) brings the mattress to your house assuring satisfaction. Due to some Back issues, mattress required modifications. They where very patient as we went through what was needed and the mattress has been wonderful. Now that I have had it for a while, needed modification. They are helping me by adjusting the mattress again, avoiding the need of trying to find another solution. Yet again, mattress is great and saved me the cost of new mattress and all in the same day. This is the type of customer service you do not find from ANY mattress chain

Tommy Chestnut at C and C Manufacturers Outlet is my new best friend! We just moved to the area and…read morehave a lot of new furniture to purchase. He has patiently assisted me in selecting everything I need from his abundant supply of catalogs. And the PRICES! Cannot be beat. I am amazed at the quality and service I am receiving for rock-bottom prices you really won't find at furniture stores. If you are shopping for furniture, go see Tommy. You and your wallet won't be sorry.

Small store where customer service still matters. Tommy Chestnut goes out of his way to find what…read moreyou are looking for and find it at a reasonable price with great customer service.

Beware of gifts with purchases like bases! If you buy a mattress and it includes a "gift", when you…read moretry to return the mattress, you have to pay for the "gift". It is Mattress Firm's way of negating their 120-night satisfaction policy and allows them to say customers rarely return items. It's very sneaky and somewhat fraudulent.

So glad we went here!!! We were previously worried we could be pressured into buying something over…read moreour price range, but that was far from the case. We were consulted by Tyler-- he exuded a wealth of knowledge and made the experience a delight. Not pressuring in the slightest and respectfully offered mattresses in our price range, along with ensuring we knew the policies of the purchase. Highly recommend. I feel so much more secure with our purchase as opposed to ordering online.

Strike 2- I'm beyond done...so last post I stated that I wasn't elated about the delivery service…read morethat is contracted with the local Newnan Haverty's location. They had me waiting on them for hours and called at 8pm to state they wouldn't be able to deliver my furniture. So we agreed on today being my makeup appointment around 12pm. A Customer Service rep called me back and stated someone called out today and wouldn't be able to deliver today. I called the manager out of state and he offered $100 off for my inconveniences for two weeks in a row. Umm, sir I'll take my business elsewhere. I know great customer service doesn't mean anything to companies these days but I will not spend my time and money condoning unethical practices. Y'all figure it out amongst your company, but while you do that I'll shop elsewhere.

Had to call (first time) about a color that i was looking for, no big deal, lives in Carrollton,…read morejust needed a simple phone call. Notice that the black lady answering the phone, instead of giving me the floor sales person, she had her point of view that I should come down and they can't do anything over the phone. Okay, let her have this one, makes my purchase online ONLY needed a loveseat in the color of almond. Yesterday, Oct. 12th, 2020, call Haverty's in Newnan, gets the same black lady. Ask her to look up my account, that I made purchase online and needed to know the status. She says, "What am I looking up this account for?" At this point, I've had it with this heifer. I just told her what I wanted. In a snappier voice J told her just look it up and tell me what you see, the status as in when it's coming! Anything you see on the screen tell me!" I don't know if she's just trying to be the black people patrol; simply because she thinks her own color will not purchase at this furniture store because it's expensive or what. But she needs talking to or fired one, She's not the damn people sorter of who gets to talk to whom. She actually needs to stay in her lane and just answer the phone. Anyways, DO NOT SHOP AT HAVERTY'S BC THEY ARE ALL ON BACK ORDER UNTIL DECEMBER AND POSSIBLY THEN, YOU STILL WILL NOT GET UR FURNITURE!!!! IF I COULD'VE SPOKE TO A SELLS PERSON, I WOULD HAVE KNOWN THIS. INSTEAD, I PURCHASE A CHAIR OCT. 5 AND WASN'T GOING TO GET IT UNTIL DEC. 11TH. The craziest thing is the sale's lady after telling me that EVERYTHING IS ON BACKORDER, then asks: " Can I help you find something else?" HELL NO!