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Updated 2 months ago

Services - Elite AC

Air duct cleaning

Elite AC Photos

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Debbie R.

This company charged me over $5000 to put in a new AC that I cannot even run because condensation pours out of one of the vents my roof is sagging there's mold and they refuse to fix it say I'm responsible this is an awful company customer service is awful. Update: Installed new boot, problem still occurred, drip pan was installed wrong. $1,000 in repairs. Crappy company

JSO Case from being struck and injured by Elite AC technician
Joe C.

Do not purchase product or services from this company. I purchase a condenser and air handler on 6/1/2019. The condenser stopped cooling. The technician came out quoted $225.00. I asked him to call the manager as this unit is under warranty, he refused said that is the cost. So I proceeded to call their office. The technician went to his truck. I asked the technician to email me the estimate, he refused. I was standing behind the truck in clear view of the technician while on hold with their office staff after requesting to speak with the manager or owner. The technician proceeded to back into me causing bodily injury and drove away. The JSO police Case # is 355402. UPDATE: Please see the owners response below. At no time was I made aware that there would be a charge. Please provide the recording. The Owner acknowledges he would not speak with me he just wants money not a satisfied customer. Why would I pay " $250 to warranty a part" when it has a 10 years warranty? That is just a scam in my opinion. The technician knew he struck me and offered no assistance. The officer agreed that hitting someone and leaving the scene is a crime, which is what occurred. I told the technician to calls JSO but he just ran me over. The officer observed my injuries and is documented. Folks as you can see from the owners comments, this company only cares about money, they just want to charge you and not stand behind the product they sell. Is this the type of treatment you want? MAY THIS SERVE AS A WARNING TO EVERYONE.

Melissa H.

We decided to get a new ac system installed in Jan of 2020 before our unit failed in the hot Florida summer heat. After calling seemingly every AC company for an estimate we settled on Elite. We repeatedly asked for a city inspection of the unit and was reassured one had been done. Fast forward to the summer of 2021... we start having issues with our brand new unit. We call several contractors out to figure out what is going on with the unit. They all said it is an issue with the air flow. A combination of the high efficiency, 5 ton air handler elite put in and the existing duct work they used which is too small. They said they way the unit is set up would certainly fail inspection. Upon contacting elite about the problem, they assured us that unit was installed right and provided us with a 2003 permit to 'prove' that it was done correctly. Not sure why they provided us with documentation from 2003 of our unit was installed in 2020. They refused to come out without charging us a service call. We contacted the city inspectors office today and were told that Elite had us sign a document waving our right to an inspection. But the inspector told us that the waiver is only good for units under $3500. The city inspector is scheduled to come out next week. Hopefully, elite will decide to do the right thing and fix the unit before the inspector comes out. If it fails inspection we are told they will have to fix it. Living in Florida it is critical to have a properly running ac. It is sad that these ac companies know this and take advantage of consumers. It is disheartening to find out a company lied to you about an inspection being complete because they knew the unit would fail inspection if conducted. *** they repeatedly posted my 70 year old widowed mother's, who lives alone, address on Facebook before I had to threaten them not to post it again ***Update Partially failed inspection 9/27/21 waiting to hear from elite ***Update Response to the owner: 9/28/21 because your company is a fraud. You screw old people into signing waivers so that your work is not inspected. We went to other companies because this company will not admit there is an issue. You've been repeated told about the issue. You've been invited to come look at the issue and correct it. Obviously we are willing to pay, if we paid other companies to verify what was wrong with the system. We aren't willing to pay Elite AC more for something they should have done right in the first place. This company has 13 complaints with the Better Business Bureau and the company is only four or five years old. Elite AC has an open invite to come look at the system and correct the issues. The owner still hasn't contacted us to fix the inspection issues. But he has had the time to write a reply to me on yelp. He really has no intentions of fixing anything. All his replies to everyone who has a complaint with his company is he doesn't work for free. I am certainly not asking him to work for free, he was paid $4956.

Minor dust pile
Cuey M.

Our house was getting dusty and I like going through the magazines we receive in the mail for local deals. Elite AC offered a Platinum package which I forget included what and how much but I figured it was about time to get our vents cleaned after living in our home for about 7 years. We change our filter monthly, sometimes every two months but that's seldom. They responded pretty quickly on Yelp, but you have to call to get a Technician to come out and provide an estimate. My wife scheduled an appointment for the package we saw in the magazine and they arrived within the date and window agreed upon. They were in and out pretty quickly and recommended other services as mentioned in other reviews. Within a few days the dust bunnies were back. I'm not sure if this was due to the fact that the vents were not cleaned properly or what, but if the vents were done properly, I would probably not make this an annual thing. Also, I would recommend the technicians have their own vacuums as we were asked if they could borrow one of ours as well as not cleaning the debris caused from "cleaning" out the drying vent (see picture), not a big deal since I picked those up pretty quickly with my shop vac.

Same nasty hose on my dog bed
Danielle D.

Where do I start? First, their techs were polite. Unfortunately, the hose they use for their "positive negative ionic" air duct cleaning had a tear in it (see photo). The unit was running and I noticed the tear as the tech was blowing pressurized air into the other vents and the other tech was in the van (they do not place the hose on all vents btw, they say they attach the hose to every vent this is not true). Blowing out from all other vents and only sucking from one is also presumably bad for your handler btw, blowing dirt into a vent hoping it reaches the vent that is sucking and doesn't get piled up in your furnace (especially if there is a tear in the hose and it's not getting full suction) is a chance they are willing to take with your unit. I added photos of my handler/duct meet so check that out. Also, the tech placed the "suck" hose "vacuum side" down on my dog's bed while he put up the vent cover. (See photo) This tech wears an arm cover so he can pick up the hose itself, his arm through the hose, and not get the mold (see pic of tear) dirt and dust on his own arm. I do not recommend this company at all. In fact I emailed them and I've also attached that reply in screenshot here. Spend more money with ANYONE else. Might I recommend Precision Carpet (yes they do air duct cleaning) they did a wonderful job on my downstairs unit (Elite can't do wall vents, thank God) Next time I won't go the 89$ route on my own uJust don't do it. ***Update*** they did not clean a thing. (added photo taken inside a duct this morning), requested reimbursement.

Thanks Diana for the check. We all got a good laugh out of you and so did the mailman from your note. Thanks!

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Ask the Community - Elite AC

Review Highlights - Elite AC

Had a wonderful experience with elite A/C from calling in to technician coming out!

Mentioned in 4 reviews

Read more highlights

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Reliable Ducts Heating & Cooling

Reliable Ducts Heating & Cooling

(2 reviews)

Northside

Elite responded quickly. Had appointment within a day. Matt the service provider was easy to talk…read moreto, knew what he was doing. Quick and thorough. Cost was reasonable and fair.

UNRELIABLE DUCTS! From their rough installation crew to…read moretheir service techs, to their receptionists.... All unreliable. The rough installation is sloppy... does no one inspect their work?? The service guys had to RE-WIRE my BRAND NEW HOUSE because their rough crew did a half-assed install. Their service guys are unqualified, after FOURTEEN visits to my house, each time they entered something else broke down. The MANY different receptionists they have had over the last 6 months is ridiculous, but apparently they teach them to be condescending with their customers. I had an appointment yesterday, Dec. 9, 2025, for a maintenance call... they DID NOT SHOW UP. When I called perturbed, instead of apologizing for their lack of professionalism, Sherri was condescending... No... that's not the way good customer relations work. In the past 6 months that we have dealt with this company... there is not ONE SINGLE PERSON that still works there now that did then. A business with a revolving door of employment is not a good business at all; they are unreliable. Will they show up for the next scheduled appointment!? And if they do... will the service be adequate or will they, again, leave us with a non-working unit as they have in the past. I have NO TRUST in this company.

Elite AC - hvac - Updated May 2026

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