helped me figure out the issues i was having with my router, even though it was less profitable for them in the end. that's how i know they were genuine! read more

We were scammed by overzealous store assistant We were scammed! not by the company but by an overzealous store assistant wanting to meet her monthly sales quota. We are expats who are already on our way out of the country. Our son lost his phone last month and we wanted to replace it for him, which took us to our usual electronics store Elgiganten. This one is located at Fields. The store assistant sold us a new mobile plan and said that we could get a discount on the phone if we port our mobile plan. I clarified with her that a discount is welcome but I hope there is no binding since we will be here only for a month after the plan activates. She categorically assured us that there is none and that if there were one we could go back to the store to return the phone. We ended up porting not one (which would have been good for the discount of 100 kr) but two numbers. Also, she said that our sim cards will be couriered to our homes, which incidentally never came. Now at Elgiganten, we have had a great experience till then, buying loads of stuff, so we quickly trusted the word of the store assistant, without asking to put this in writing!! The plan was to start on 1-Jun-23 and I logged into CBB portal a couple of days earlier to update my credit card info for billing. This is when I realized that there was a binding, on both numbers. Clearly, this was not what we had agreed. Of course, disturbed by the fact I went back to the store and luckily found the same store assistant. She flatly refused that she had committed to any such thing. There was no way to prove that she had said that. My requests fell on deaf ears. I tried the call center and the new mobile company but nothing worked. I also tried another store, where I interestingly found out that she had worked previously and her coworkers described her stint there as 'Unfortunate'. We have loved Denmark over our 1-year stay, and also loved the experience of shopping at Elgiganten, except for this scam artist that we found out right before we were to leave. She passed us a 100 Kr discount, on a 1600 Kr phone, which now will cost us 3300 Kr, with the unexpected payout that we will need to make. It is only she who stood to gain from this, and I want both Elgiganten and the reader to be very aware. My order number was: 2227994020, her name is on the invoice. Date of experience: May 30, 2023 read more

This is my absolute favourite store to buy DVDs in. You might be thinking "DVDs?! Natacha, it's 2016!" Yeah well - I like DVDs, so what?! Okay, back to the review. This place is HUGE. It's three floors - the bottom is dedicated to video games and home appliances as far as I remember, the ground floor is mainly apple products, phones and various dvd machines and such. And then there's the top floor - full of CDs and DVDs. It's absolute heaven. They have so many things and if they don't have it, they're willing to order it home for you if they can! The service is great and there's always someone available that you can ask questions. They even go an extra mile - I'm not too keen on escalators so I asked if I could use their elevator. They were completely fine with it. This store is amazing, so if you're looking for a DVD or cd or well... almost anything like that - go here!!! read more