I shopped around for a few different quotes, found Gear Exchange to be very honest & professional,…read morethe quote they gave me on the test drive was the final price upon completion, The car is like new again & could nt be happier, Thanks guys.

I made the error of putting petrol in my diesel engine on an off day. Steve licked his lips at the…read moreopportunity to exploit a customer. The fee to drain the tank of petrol ... wait for it ... $500. He charged 3.5 hours at $120 / hr. Scum of the earth.

I have taken both my cars to Steve at STL for the last 5 years and have had a good experience. When…read morei needed urgent repairs they helped and also squeezed me in for services. I will continue to support this local business

Simply the best mechanic in the area. Rafael is friendly and explains car stuff in layman's terms…read more He always calls if he finds anything unexpected with the car, and he will find a low cost option if necessary. He accepts fleet car arrangements and always will make space for your car if it is suddenly broken down, and will find a time for a service within less than a week's notice. Superstar service, definitely 5 stars.

These people get FIVE STARS for being probably the most careless panel beaters around…read more Had my car in for a fairly simple panel repair but they damaged my car's original paint. Probably had some apprentice washed my car using a garden rake. Scratched the protective coat and ended up with deep brush marks. The worst part is that they denied everything. Useless mob, untrustworthy. Avoid!

Very good service and efficiency. They have a waiting lounge with wifi if you would like to get…read moresome work done, with a generous selection of cakes and coffee if you would like those snacks. All staff are incredibly helpful. You can get your car serviced here, but also buy cars too!

This review is really in relation to one employee (i.e. Service receptionist) and may not be…read morereflective of MB Alexandria in general. (Although they are responsible for training her and keeping her happy so she does not talk to me like that maybe?) I bought my car from here. My friend has bought two cars from here. In my phone calls previously with them, I did not find they were friendly so I took my car elsewhere for service (still under warranty and all). I had issues with engine symbol coming up as well as car doing a scary thing on the road (not even 1 year after buying a brand new c200). My mechanic who onkly specialises in MB said it's classified as urgent so I should be able to take it straightaway. I'm an avid BMW driver so I always used to get my BMWs serviced at rushcutters bay - and they are extremely helpful and amazing people there. I used to take the car with no notice if something urgent came up on the dashboard with no problem. This lady at MB Alexandria was plain rude and hostile. I could not believe how she was talking to me and just that icy tone got me to finally confront her and I said -she should not talk over me if I'm trying to explain the situation -she had no sense of customer service. She was offended (but she was already offended when she picked up the phone anyway) but refused to put me thorugh to her manager. I informed her that if she gives me advice and something happens to me on the road because they won't take the car in straightaway then MB could possibly be negligent for what happens to me. As a lawyer and former investigator I was probably doing her a favour. The car was indeed not driving very well, like something was wrong, but it was probably something I could control. Anyway I didn't want to risk it and was SIMPLY ASKING IF IT WOULD BE OK TO DRIVE UNTIL 5 DAYS LATER WHEN THEY WOULD TAKE THE CAR IN FINALY!!! :( I didn't have a chance to even ask for an "expert" as she talked over me and hung up on me. I know it sounds whimperish but I did get quite upset after that hostile conversation and cried a bit. So MB vs BMW - I'd go back to BMW any day. But then I got onto Tynan in Sylvania and they were happy to take the car in the next day AFTER ASKING IF THE CAR WAS OK FOR ME TO DRIVE NOW. So yeh I'm dropping MB Alexandria. One employee can do that unfortunately.