I hired Elevated Restyling for a full vehicle wrap of my Range Rover and paid extra for ceramic coating, expecting professional results and the 8-year guarantee they advertise. Instead, I have had a nightmare experience.
The Issues:
* Quality Failure: Within two months, the wrap began bubbling, peeling, and the lettering is failing. A secondary professional assessment confirmed this was due to improper surface preparation.
* Extensive Delays: My vehicle was held for 16 days--well beyond the promised 5-day turnaround--causing significant personal expense and inconvenience.
* Breach of Warranty: Despite their "8-year guarantee," they attempted to charge me an additional $2,000 to fix the failing wrap that should have been covered.
* Dishonesty: During a 11-day period in March when they claimed to be making repairs, I discovered upon pickup that no work had actually been performed due to "back-ordered material"-- I was told they had shipped the material that morning will get a call in a few days. Nobody ever called me. I sent several text messages and emails and they promised to get back to me and that's been seven days ago..
Since then, the owner (Rebecca) and the company have completely stopped responding to my calls and messages. She has an excuse for everything. Anywhere from her children are the one who do it and they have other jobs, thought she sent a message but it didn't go through, anything you can imagine she has an excuse for. Really they're just out to steal money. All the reviews that you read are true.I have been forced to begin legal proceedings in Washtenaw County Small Claims Court to recover my money.
Advice to others: Get everything in writing and be wary of their "guarantee." If you value your time and your vehicle, look elsewhere. read more