I had a very disappointing experience here. I received a Himalayan salt stone treatment, and afterward I was left with multiple painful red marks on my back that appeared consistent with burns. I have photos documenting how my skin looked after the treatment.
I contacted the business because I was concerned about what happened and requested a refund. My main goal was simply to get my money back for a treatment that left me with these marks. Instead of resolving the issue with me, my refund request was refused, and I was told they may pursue legal action for defamation.
I'm sharing my personal experience and the condition of my skin following the treatment. I would have preferred for the situation to have been handled professionally with a refund and acknowledgment of my concerns.
Based on my experience, I would not return.
I may only be 19, but I understand that as a business owner, there's value in turning a bad experience into a positive one.
Rather than setting her pride aside, showing some empathy, and making the situation right, which could have resulted in a happy customer and a glowing 5-star review, she chose to refuse a simple $80 refund request.
Instead, that decision resulted in this review and me sharing my experience with friends and family. Sometimes, protecting $80 ends up costing a business far more in the long run.
I also have a professional background in Emergency medical services and experience recognizing and assessing injuries, including burns. Based on my training and experience , the amount of pain, persistent redness, and changes in the appearance of my skin after the treatment were concerning to me for a thermal burn rather than the temporary redness I would expect from a normal treatment. I understand that the exact depth or degree of a burn requires appropriate medical evaluation, so I am not claiming a specific diagnosis here. However, what I experienced and photographed was concerning enough that I did not feel the treatment was performed safely, and I believe requesting a refund was entirely reasonable. read more