I've stayed here 3 nights per week for about 3 months now. I travel for work. I'll admit, I'm a picky guest, and I say something when I don't like something. Overall, I like the rooms, the location, the staff, the amenities, and the willingness to make things right when things go wrong. The fact that things sometimes go wrong is the only reason for 4 stars. I've met Mike (the assistant GM), Jeremy, Chelsea, Malika, Mika, and Matt. They're all professional and try to do right by their guests. As an example, the iron in my room had black marks that stained my shirt one week. I told Mike, and he escalated to the GM, who got the shirt dry cleaned and returned stain free within a day. The breakfast is also great, with frittatas made fresh daily, and a chef out front to make French toast, pancakes, or something else depending on the day. They do about two hours of prep each morning to set it all up. I plan to continue staying here on my visits to Denver. read more

Since I've stayed here, I now check for other Elements/Aloft hotels wherever I'm traveling. I liked staying here so much, I added another day. It's like you're in a city apartment and they've thought of everything. Tons of outlets within reach of your pillow, and everything you'd need from your own kitchen. The space is extremely efficient and well designed for its square footage and I adored the unusual color scheme and finishings. The breakfasts were a very pleasant surprise for the price point of a Holiday Inn Express. Real eggs and fresh pastries. I especially liked the option of the yogurt station because I'd already indulged in high-calorie dining quite a bit. Best concept ever, I hope they build many more. read more

The Element has been my hotel of choice in Denver for many years. I choose it because of its environmentally friendly commitment. However, I will now need to find a new hotel because of a ridiculous error that has not been resolved. Last November I booked a night at the Element for December and my credit card was charged for the night when I booked (not usually done). Then I had my stay in December and was charged again. I have been trying to resolve this issue ever since then. I've emailed the Element several times and received a reply only once (they copied the assistant general manager to look into it, but I never received a followup). I have sent the hotel a copy of my credit card bill to prove the charge. When I have phoned the front desk, they claim they see no extra charge and that I have to take it up with my bank. Since so much time has elapsed, the bank will not do anything about it. The Element has been completely unhelpful in getting THEIR extra charge reversed. Because I've been trying to get this resolved for so long, my corporate credit card was cancelled and we're going to have to eat the extra $100 charge. I am so frustrated with this hotel, especially because I really did like it there. Hotel guest, beware! I've had to take to review sites because I haven't been able to get a response from the hotel. read more

This hotel is so unbelievably convenient and clean and most of the staff here are so helpful and kind! Every stay that I have had here was so perfect, every check in goes perfectly. Ken who works at the front desk, has been amazing he always goes above and beyond and helps our stay be more enjoyable. He is also positive and has such a contagious smile. The only reason that I'm not giving the full 5 stars is because when I talked to the manager Mike about one of our stay mishaps, he was rude didn't sound like he cared and just said uh huh, yep, and nothing. I felt a little disheartening when I was speaking to him when he had the title of being being a manager and handled the situation very unprofessionally. The only couple things element needs is a hot tub and a heater in the pool area. read more

Great hotel! Clean and spacious rooms with a modern look and feel. Lots of great shops and restaurants within walking distance of the hotel. All-around amazing experience! read more

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My husband and I stay here all the time when we're in town visiting my family. We LOVE this hotel. It's a great value for the price, super clean, and very friendly staff. They provide a great free breakfast every day, and it's near a light rail line that'll take you directly downtown. I had an issue with a reservation (my fault), and I called and spoke with Matthew, who promptly looked into it and corrected everything, even though it was my error. He was super friendly, kind, and was totally responsive to my needs. We've always loved this hotel property but wanted to give a shout out to Matthew for going the extra mile. I'm a Platinum Marriott/SPG member (have been for many years), and this is some of the best customer service I've ever received! read more

Stayed here for business and it was a nice stay. The hot water was alittle off at times but overall the room wasn't bad. The highlight of my stay was actually my checkout. I forgot a shirt in my room and Jake the assitant manager (I believe that's his name) hunted the shirt down for me. That was one of those customer service moments that was GREATLY appreciated! Good job! read more

This has been by far one of the worst hotel experiences I've ever had. Upon check in they informed me that they have overbooked and do not have my room type available. This should never happen. The other room was not much different so I took it. No big deal. I get to the room and they are clearly doing construction in the room above mine. It was astonishingly loud. Constant banging, dragging of heavy objects, dropped tools. You name it. I asked to be moved as I will be sleeping at irregular hours while I am staying here. I was told there were no other rooms available. They told me that construction would end at 6PM. They offered me no other alternative. Simply "There's nothing else we can do" I ended up driving to work, and sleeping in my rental car. Upon returning that night, the noise continued well after 6PM. I called the front desk and they said "Oh they should be done by now, I'll send a manager up". And that was all. No other explanation. Throughout the night I was forced to listed to what sounded like an air compressor periodically turning on and off all night. Day 2 - Awoken bright and early to more construction. Called the front desk, was told that I could be moved to the room ABOVE the construction, but they will also be doing work right next to that room as well. No other rooms currently available. They told me they may have one later, that they would move my stuff into a new room away from the construction. Drove to work, slept in the rental car. Returning that night they told me they did not move my stuff, and that all construction above my room is done, there should be no more noise. Finally I thought, some peace.... I was wrong. as soon as I get to the room, more noise. Calling front desk "Oh they should be done by now." Noise continued till about 10. Day 3 - Awoken again, called the front desk, "Oh they should...." You're beginning to see the trend. On this trip I have had better rest in my rental car then I have staying at this place. I have 1 more night to suffer through here, I'll be happy to leave. I cannot conceive how they think this kind of thing is acceptable. I will not be returning. I'll also be sharing my experience with my colleagues who regular this are for work. read more

Garbage hotel. Wife on business trip. Packed her stuff up and move it out of her room while she's working. No call. No explanation. Returns to hotel and can't get into room. Stuff gone. No explanation. Stuff found. Garbage replacement room. No manager on duty. No apology. No satisfaction. Just trash. How do you do business this way? read more

Left a few items here at the end of November. Have had nothing but problems and empty promises trying to get them back. Every staff member, including the assistant manager makes promises they will find them...after 3 calls they did. Another 3 calls because they have never been sent. Another call to Marriott Rewards complaint line. Always get reassurance the issue is resolved. Still don't have the items. Total lack of accountability. Apologies don't mean anything if the issue is never resolved. Will never stay here again. read more

I often stay at this hotel when I need to come into town for business trips and I love this hotel. Their staff are very friendly. I love that they have a gym since I like to continue my exercise regime while traveling. The gym and my rooms are always clean. The mini kitchens are perfect for eating in. Their location is prime as it's walking distance to my work and many different yummy restaurants in the area. I will definitely continue to stay at this hotel and recommend it to others. read more

I chose Element based on the reviews - It was the highest rated hotel in the South Denver area (on both Yelp and TripAdvisor). With so many 5 star reviews I figured I couldn't lose. Maybe my expectations were set too high, but I thought it was just above average, not excellent. First and foremost was the decor. Words that come to mind are: Stark; Efficient; Cold; Severe. It felt Japanese-Swedish, sort of like living in an IKEA in Tokyo. My room had the same vibe, with minimal carpeting and low, blocky couches. It was really hard to feel "cozy" here. And sometimes, when it was cold and snowy out, I really wanted to get all all cozy, you know? Other Cons: - Minimal clothes storage in my room, so I had to keep much of it in suitcases - The heating/cooling system often blasted cold air if the room became one degree too warm; I ended up shutting it off the system most of the time. - The breakfast wraps were so overloaded with partially-melted cheese I found them inedible - The room was missing some TV equipment when I checked in; I had to call several times to get it sent up On the plus side, I liked how "green" the hotel was, with recycling everywhere. Waste was kept to a minimum. Their literature claims the hotel itself was built with mostly recycled material and green processes. Other pluses: - Friendly and helpful staff - good oatmeal in the breakfast buffet - Decent fitness room (but no stretching area or foam rollers) - Good microbrews and snacks at the hotel happy hour (wuhoo!) - Good, strong wi-fi But the very best part was the "open" video system in the room; Unlike other hotels, where I'd be forced to watch (and overpay) for the hotel movie system, at the Element I could play DVDs on their player in the room, or hook up my laptop directly to the TV and stream Netflix. They get a big, fat extra star for that! read more

This is my first Yelp review. I normally don't give out 5's, but the staff was kind and helpful and the room was comfortable and clean. Also, Rebecca (a.k.a.) "Beck" was extremely helpful and caring. I had altitude sickness and she suggested some remedies--which were helpful. I mentioned that we were going hiking near Sedalia and she even printed some information for us; she definitely went above and beyond. I loved the free coffee, chamomile tea, and breakfast too! The rooms had a simple and minimalistic decor--which reminds me of IKEA! The building is also certified LEED silver--and I appreciate that they are conscious about sustainability. If I ever go back to Denver, I plan on staying here again and I'll be bringing my dog next time:) read more

Great hotel but be cautious of what type of room you book. I'd stayed here previously for work a few months ago as it was recommended by a colleague. I had a very nice stay and there were no issues, the room was very nice and well appointed. The room had a full size kitchen, sofa and king bed, which was very convenient and more than I expected. On a return trip to the area for work in August I again booked the Element, but I didn't pay attention to the type of room I was booking through my company's travel site. It turns out they have several types of rooms: one is the full size room, which they call a suite - I had this room type previously - which includes the full size kitchen and living area with a sofa, and king size bed. The basic room, labeled a 'guest room' on their site, is much smaller, doesn't have a full kitchen or a sofa (just a small armless chair) and had absolutely no noise dampening. This regular guest room is the room I got on my second trip. It was directly adjacent the elevators and this particular room type has two features which amplify the sounds from other rooms: tile floors (the suite is carpet) and a metal adjoining door to the room next door. The noises coming from the other rooms were booming. Conversation, the TV, someone sneezing - all sounded like it was in the same room. I could even hear a whole conversation from the room next door coming through the ventilation vent in the bathroom, echoing from the room beyond. After the first night of loud TVs, ringing cell phones, miscellaneous conversations from the rooms' occupants and those in the elevator foyer, I went down to the lobby hoping for the best, expecting the worst. Malika was the receptionist on duty and I cannot thank her enough, she was fantastically helpful! After explaining the situation, she very quickly checked to see if there were any rooms away from the elevator foyer and was very clear to disclaim that ALL the rooms of that particular type in the hotel have adjoining doors. She then checked if it was possible to upgrade me to a suite. I was fully expecting there to be an up-charge and was fine with that, but Malika as able to secure a suite room for me at no extra charge. It took me all of five minutes to switch out rooms and I was quickly on my way back to the original room to move my stuff. The new room was as I expected from my previous trip, sofa living area, full kitchen, and best of all: quiet! No noise from the other rooms or from the hallway. I would definitely avoid the regular guest rooms at all costs as they are just not designed well to dampen sound, but the suites are great and I highly recommend them. The complimentary breakfast in the lobby has always been very good and healthy, there are pastries, muffins, fresh juices, cereals, a yoghurt stand with several options for toppings, and a grill station where they prepare a hot item which changes each day. One day it was fried eggs with homestyle potatoes and the next day it was pancakes. My flight was not until later in the day and I visited the lobby after breakfast to inquire about a late check out and again met Malika who quickly checked and offered me check out at 1p.m. (vs. the normal check out of 12), which was much appreciated. Thank you again Malika for making my stay great! If you are staying in this area of town, go for the suite or better and you can't go wrong! read more

This hotel was very nice. Clean room with every amenity I could think of. And clean! The staff was friendly. Very helpful and polite. Element is a very modern design. I enjoyed it immensely. They accommodate for pets too, which was the main reason I stayed there. I wanted to give 5 stars. I did. But when we booked online we called to make sure. Didn't want surprises when we were showing up. We were told our dog breed/size was fine. There was also supposed to be a bed, food dish, and treat in the room. None of it was though. Our dog slept in the bed with us. We had to make a good dish using creativity. The overall stay was nice. Location is right next to everything. Mall, food, Costco, bars, you name it. I would definitely stay there again read more

We stayed in a king room with a sleeper couch. There were 2 adults and one child. We stayed 3 nights here. I tried one night sleeping on the couch need and it was the most comfortable couch bed I've ever slept on. The king bed was way better but I could sleep on the sofa bed if I had to. The kitchen was stocked nicely but we did not use it much. The bathroom was big and very nice. My only complaint about the room was the shower head in the bathroom was not functional. The main head did not have much pressure at all and the detachable head part of the shower flooded our bathroom when my daughter tried using it. I figured out that you could not point the had at the glass doors or it caused a major leak. Kids loved the indoor pool and there is some nice outdoor seating. Breakfast had regular and healthy things so there was something for everyone. read more

Free wifi, updated rooms, salt-water pool, hot/cold breakfast and a Westin bed? For $72?? YES. This place is great. Decided to have a staycation and chose this hotel. Very happy we did. The rooms are bigger than your standard room, with the kitchenette and a nice, large, bathroom. The bed, of course...ahhh. There's the little convenience 'store' downstairs...with full bottles of wine. Oh yes. The shower and bathroom are great sizes, and everything was clean. My only caveat was that you could hear your neighbors below/above if you were in the bathroom, which was strange. Great breakfast options, as well. The location can't be beat, either, with Park Meadows down the street and a hundred restaurants to choose from! read more

Great experience here! My first stay at a Starwood element property... and I'm hooked! As a frequent business traveler (and Starwood junkie), I loved this property. Everything was very comfortable...eco-friendly and technology focused. Like aloft properties, they have the box device where you can plug all your USB, HDMI, AC adapter cables in, etc in the room. So that's convenient... I loved having a nice kitchen in my room, with some nicer items.... (I stay at other chain extended stays - - like Hilton's Homewood Suites -- and hands down, element is WAY better!) Even the water glasses in the kitchen area were cool. The breakfast was alright...nothing too crazy special for me. Friendly staff... great workout room...good assortment of snacks and drinks (yes, alcohol too). Beds SUPER comfortable... since I'm pretty sure they're Westin's Heavenly beds. I'll definitely stay here again. read more

I can't believe I forgot to write a review about this place... They infuriated me. Long story short, I had my dog and was given a pet magnet to place on my door. Front desk had me sign a waiver saying my room would not be cleaned unless I notified them that I was out with my dog. Day one, I returned and found my dog all shaken up in his crate, his food and water spilled around him, and the room spotless; they came in and cleaned -- AGAINST their own waiver! This happened four days in a row until I randomly met the hotel manager and we got to talking. He apologized profusely and said he would make sure it never happens again. Unfortunately, I had one day left at that point and didn't trust the hotel enough to leave my dog free, so the poor guy had to be locked up all week. Had I not been raised by my dad, who instilled Murphy's Law in me at a young age, this could have been a complete disaster. My dog is terrified of strangers, and god forbid something would have happened, I know their waiver would go out the window, and they would blame me. The manager was very kind, but I can't believe they don't follow their own policies that I diligently signed on the dotted line for. read more

I usually don't stay so far outside Denver (and unfortunately probably won't have the chance to do so again), but I stayed out at this property in June. REALLY enjoyed it. As I've begun to spend about half my time on the road, I've started to really appreciate cool hotel architecture. I don't go out my my way for it, but enjoy it when I find it. The layout of these rooms/studios was super cool. I spent the first ten minutes just wandering around looking at everything (I swear I never do that). It made me wish that my little shoebox studio in NYC could have been so well laid-out and designed. Just a very neat room design. Plus the bed was to die for, since it's a Westin bed. Or that could have just been the three straight weeks on the road talking. In any case, I slept great that night. Highly recommended. :) read more

After researching for a mid-range hotel outside of the Downtown Denver area, we decided on the Element in Park Meadows. Surprisingly, the experience exceeded by expectations. First off, the park meadows area is peaceful and very professsional. Everything from shopping to dining to housing is mid-to-upper range, clean & cozy. You won't kids smoking weed in public (like other parts of colorado) is my point. Secondly, the hotel offers FREE shuttle serving to any location within 5miles. What's nice is the Park Meadows mall is a MUST-SEE tourist stop located just 5mins from the hotel. Also, things like a trip to the Post Office, or getting to the local trains to Denver are located close-by, and again, accessible by the free shuttle. Third and most importantly, the staff is pleasant, patient & professional. In particular, two front desk associates deserve a special mention for helping me with planning my personal travel intenirary. Matt & Rebecca, two young adults working the evening shift, exemplify what good customer should be. ATTN management: give these two a raise or personal, paid day-off. Lastly, the included breakfast is EXCELLENT!!... Surpisingly, it wasn't continental; AKA: stale muffins & sour orange juice & coffee - rather a full spread which included eggs (yellow & white) hashbrowns, sausage, oatmeal, cereal, etc..etc. Trust me, it's a great added amenity. Overall, I highly recommend this hotel to anyone looking for accommodations outside the immediate downtown Denver area which in only 20mins away. Barry- read more

I always mean to write a review of this place but then I always forget!! I've stayed here quite frequently when I go to Denver for work, the staff is always super friendly and helpful. I'm always here for like 5 days at a time and can't handle eating out that much, so it's nice theres a full kitchen, It's also pretty centrally located in Littleton, which makes it easier for me to get around the city for work. I'm pretty sure there's no nightlife around though so if thats what you're down for, stay somewhere closer to downtown, but this is one of my favorite Starwoods. read more

I was in town for a week and the company put me up in the Element. I was thoroughly impressed with this hotel. The staff was was incredibly nice, the hotel was clean and they have a free happy hour! They have a complimentary breakfast each morning, which is more than just the continental basics. The rooms are almost like studio apartments; they have a full kitchen, couch and all you would need to settle in the for the week. Since it's a westin, you get the full experience with the famous heavenly bed and delicious fragrance throughout the hotel. I would definitely recommend this hotel and hope I can stay here again. read more

I've stayed at the Element a dozen times - It's a solid choice! The overall design of the hotel and rooms is really fantastic and unique. The rooms are trendy but spacious and comfortable, the bathrooms are beautiful, and it has a lobby in which you actually want to hang out. The front desk staff is also very friendly. Yes, it's not a full-service hotel (no bar, no room service), and the food served for breakfast and happy hour is just meh. And housekeeping service is a bit variable, otherwise this would be a solid 5-star review. Still, when I'm in the area, the Element is my first choice hotel. read more

Even though a fire alarm went off at 3:30 a.m. and we all had to clear the building (obviously not the hotel's fault), we really enjoyed our one-night stay. Hotel was clean, staff was friendly, showers were nice, beds were comfortable, and breakfast was good (Greek yogurt with fresh fruit, pancakes, sausage, eggs, and several baked goods). Would return if I were ever driving through Denver. read more

VALUE, VALUE, VALUE! These rooms are loaded with amenities. The layout design is so efficient, it can't help but inspire studio apartment dwellers everywhere to get the most out of their space. The swiveling TV accommodating couch viewing AND bed viewing is GENIUS! Plus, unlike other Starwood establishments, you CAN bring and watch your own DVDs! The front desk staff is GENUINELY kind and knowledgeable! read more

Absolutely the worst experience I've ever had staying in a hotel. I booked through Priceline and was charged by the hotel TWICE. I was told to check with the front desk when checking out to confirm my bill was straight and was told that everything was fine, and she knew I had been charged by them and didn't even bother to tell me. The Incompetence is amazing.. not sure how they're still on business. read more

I personally used to love this hotel and always had top notch service, I think new management must have came in because this hotel has completely changed in the worst possible way, the front desk agents are not welcoming what so ever and have the worst sense of hygiene and the rooms have balled up hair in every corner, so many issues with cleanliness beyond that, my comforter on my bed had huge nasty stains all over it. Housekeepers are not friendly in the hall ways. What kind of place is this? I will be taking my hotel business else where read more

STAY HERE - you won't be disappointed! This hotel offers every amenity my heart desires. Eco-friendly. Modern. Comfy. Clean. The breakfast was above and beyond your typical continental - they even serve several different types of breakfast burritos! Mini kitchen fully stocked with everything you would need to survive. Convenient place to plug in all of your electronics. Walk in glass shower with a rain head. Super comfy Heavenly bed. Above average fitness center. FABULOUS price for what you get. read more

Enjoyed may stay here,other then being put in an adjoining room to people with screaming kids! Some hotel employees just do not think about placement of guest in room,verses people in room. Don't just fill the floor,placement should be according to people in the room! A single person stay should NOT be in an adjoining room with kids EVER....... read more

My girl and I stay at a lot of hotels, even in and around Denver, where we live. It's fun. It's exciting. It offeres a nice break from reality for those who work too much to take a real vacation. That being said, we've seen the inside of a lot of hotel rooms. Element is one of the best. It's a wonderful hotel, especially if you like the sleek, modern and minimalist look. The decor was nice--we got a King room, it inlcluded a full size refrigerator, a sectional type couch, a rangetop and full cookeware, cutting board, knives, etc for cooking---my favorite was the pan with the strainer. I ended up cooking shrimp scampi with angel hair pasta one night. The inside of the hotel is clean. The staff is friendly, and the clientele was all a little more upscale. There's a miniature golf place right next door---several restaurants and a movie theatre are within walking distance, as in the light rail. The bathroom was large, with a big tub--we had no complaints. I definitely recommend staying there, even as a little retreat or getaway if you live in the city. The only drawback, if there was one, is that there is no room service. We love room service. There is a little store that sells a decent variety of crackers, chips, salsa and frozen food items. There's a super target a short driving distance away, as well as a grocery store. Since you have a full size fridge you might as well take a trip down that way and stock up. Overall it was a great experience. read more

Stayed here over memorial weekend. I love this hotel. Felt really nice for the price. The bed was so cozy, they have the best complimentary breakfast ive seen at a hotel. I had to take off a star because there is no bar, and what is that pool?? But ill be back. read more

Came here for a business trip, one of my coworker's had suggested this place and boy was she right! Element Denver Park Meadows, you had me at free happy hour. Don't quote me on this, but I believe their happy hour starts at 5 and ends at 7. They had a pretty decent beer selection, and had a red and white wine as well. I they also had a few snacks during this happy hour, quesadillas, etc. Anyways, suffice it to say, it was wonderful checking in, then coming down to lounge and have a drink before heading out to dinner. The room: when you first enter in, there are two switches, one switch is to turn on some lights, the other switch is a master light switch. If you don't turn that switch on, your bathroom lights won't turn on. (Yes, I had to call the front desk, cause I thought my bathroom lights weren't working) The room I got had a mini-kitchen. So if you wanted to cook something, by all means, go right ahead. King Bed: Super comfy, maybe it was plush or a pillow top. But after those two wonderful nights of sleep there, I realized my bed at home is too hard and have have replaced it with something more plushier. TV: So I guess one problem I have is that the TV isn't too big. Maybe it's a 32" and the way it's placed off center from the bed (because of the layout). Also, many of the channels showed the same thing and I don't think they programming list was really up to date. Couches: Didn't really use, but nice to have. Breakfast: Oh ya, did I mention this? They have free breakfast here as well. I didn't each much, but they had juice, cereal, breakfast burritos, bagels, and some other yummy stuff. Lastly, there is a shopping center that has a movie theater right across the street, if you get bored. Element Hotels are great! note to business travelers: They can't really print you traditional a receipt for the things you purchase in their snack shop. read more

got a one bedroom suit. I love the setting of the room. feel like home. full kitchen with cookware. computer table and nice soft soft. flat screen tv in the living room and in the room. there's also a pull out dinning table. (cute) a few dirty spots they missed. complimentary breakfast is nice. will stay here agian for sure. read more

We arrived at midnight. The night auditor was running some computer update and made us wait 20 minutes to go to our room. We reached out to the manager in an attempt to resolve this amicably and never received a response. Never again. read more

Surprisingly this hotel and room at the hotel was really very good. We enjoyed our stay here... breakfast was really good we enjoyed the fritters and the chef with the live counter is very sweet and friendly! Clean hotel and great staff! If i am around in future i will definitely stay here. read more

Fantastic concept by Westin. The location at Park Meadows looks brand new and they make great use of light, open space and natural elements to create a very relaxing peaceful environment in which to stay. The rooms are equally open and airy with minimal but functional decor and appointments that make good use of the generous space. The kitchenette area with refrigerator is well appointed. The bathrooms are great and the spa-style shower with rainforest shower head as well as the wand-style shower head are amazing. The beds are super comfy and make you want to linger and luxuriate. Earth-friendly, health and well-being and relaxation are key features for the Element brand. I love the healthy options offered in the complimentary breakfast and the SALT WATER POOL????? Sold! I really like this brand for their initiatives but also because everything is quiet, peaceful, light and relaxing. Comfort while being on the road is something that's difficult to attain, but not when staying at Element. HIGHLY recommend. read more

Front desk staff is not helpful and barely trained. Hotel shuttle is not available for reservation and does not run in the afternoon. Rooms are clean, breakfast is okay. read more

What a great place to visit. I was in town to do some photoshoots and I normally stay in Broomfield/Westminster area. I decided to give this a go and see what the Park Meadows area had to offer. Amazing service and details to each room. The beds are super comfortable. A lot of restaurants are within walking distance or a short drive. Even after moving to Denver, I still smile each time I drive over there. Wi-Fi is fast. The rooms are quiet and well appointed. You will feel like you stepped into an episode of an HGTV show! The staff is attentive, the breakfast foods are good for a hotel, and its just a great place to spend vacation or even if you're in town on business! Best in the South Denver area! read more

While planning trip I called (the Starwood Prefered Guest call center in Austin Tx) and asked about pet fees. Call center rep advised that there were no associated fees at the Element or Aloft hotels for pets she said that the two were "extremely pet freindly" I called 2 hours prior to advise we would be checking in late and that I had pets. Upon arrival I was given a waver and was advised that it would be 35.00. I was advised to speak to the mgr in the AM. No pet beds were sent to the room. I was not able to speak withe mgr because we had to leave early in the AM. When I arrived to the room the toilet buttons were broken and had to take the lids off to flush on the toilet tank. Let the front desk know and they asked if I wants to switch rooms I said that only if it was close. He did not have anything close and it was also around 12:30 am when I arrived and was really tired. He did tell me that I would be credited 1000 star points for the toilet issue . Bathroom door did not lock. Shower leaked water to floor. Mold in the corners of the tub area. Paint missing on parts of the door. This room was a poor representation of how a Westin affiliated hotels should look like. I was terribly bent out of shape with the whole pet policy thing and then going to my room and basic equipment was not working properly was a real letdown. I will not recommend this hotel line to anyone, It will take more than an apologies to make this right. I filled out a survey and asked to be contacted and advised that I would wait 1 week before posting this to allow time for resolution. Currently, I have not received a response. I also have posted photos to support all if my complaints. read more

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