Rande arrived during the time window I was given, and my carpets are clean and look great. ​Very reasonable price.

Rande cleaned the carpets at our home on October 2, 2025. He did an excellent job, even moving some of the furniture around to get at all the spots. I also noted his professionalism--he took good care to shield our hardwood floors from the metal joints in his hoses. Recommended! read more

Used this company twice. I tried to reach them again but their phone number is disconnected. Maybe this company is no longer in service.

Elegant Thread never replied to my Yelp online request for a quote. Weeks later, I left a message with their answering service, and they never called back. I pursued them because my friend recommended them. Never mind, I found someone else that was responsive. read more

I'm wondering if these people are still in business. The phone numbers indicate they are not a working number when calling them. I requested a quote online through their website and they are not responding. Apparently out of business? I've used this company in the past; however, I'll have to find someone else now. read more

Thanks y'all for cleaning the grout out of my tile floor. I will call you next year for repeat Service. read more

After doing some research on Yelp for a local Sunnyvale Carpet Cleaning. I did read up on Chem Cleaning vs. Steam Cleaning. The Rug we needed to clean is an area rug in out Auto Body Shop Waiting area. The rug is high quality so I didn't just want Coit or Stanley Steamers to Clean out rug. Elegant Thread, Inc name just stood out ! With a name like this I had the impression that they would take care of our expensive area rug. After reading the fellow yelp reviews. I instantly called and spoke with a nice young lady that actually answered all my questions about Chem dry cleaning. We had a area that was quiet dirty from foot traffic She suggested the Steam cleaning would be best to get the dirt out. What was nice is that I just gave her the size of the rug and she gave me a quote over the phone. I made my appointment for the cleaning and the two guys that came out where very courteous, fast and effecient. They did the rug with a matter of 1 hour. The rug cleaning cost $100 and it was well worth the cleaning. So if you are interested in finding a local business that will be careful with your expensive rugs I recommend Elegant Thread Inc. read more

Elegant Thread - $100 to clean - Carpet Cleaning Near Me - Sunnyvale, California

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Their service is fine. The carpets got clean, they showed up on time. I'm here on Yelp looking for somebody else to do the job though. Elegant Thread sends a polite little newsletter every couple months, which I don't mind. Wish they wouldn't kill the trees, but oh well. Then they started robo-calling. Unacceptable. They won't have any more of my business. read more

I used Elegant Threads based upon a recommendation from a friend. They did a terrific job on my furniture **** Lazy/sloppy technician. He did a piss-poor job on my carpets, I had to have them redo the stairs because he "tried" to tell me that the dirt along the edges wasn't able to be removed. Well, I've been having my carpets cleaned every 6 months for more than 8 years and EVERYONE else seems to get the dirt along the edges cleaned. In addition, I have berber carpet and he placed the equipment onto the living carpet and damaged it. * The owner finally had to come out and do the job but I did not get much response from him regarding the damaged area. ** Needless to say, they will not be doing my carpet again but they DO a terrific job on the furniture. So I called them and sent an email (9/16) asking them to schedule an appt to clean the furniture, it is now (9/24) a week later and nothing, zip, nada. * I suppose they have more business than they can manage. * (* indicates my rating for each service) read more

I have been using Elegant Thread for 20+ years now and won't use anyone else ever. My rugs are always fresh and the pile is intact (not something you think of but You don't want the direction of the fibers to be ruined). They were lifesavers after I had an accident at home that resulted in a lot of blood on my new wall to wall carpet. They were able to save the rug and the padding. It was as if nothing had ever happened. Other companies had told me they couldn't fix it but Elegant Thread saved the carpet and it looked brand new! I recommend them to everyone. read more

Elegant Thread did an absolutely beautiful job cleaning the carpets of my entire home. I have six rooms and a hallway that are carpeted as well as a wool entryway runner. Most of my carpet is over 32 years old, and I have two cats (good ones currently, but there have been "naughty" ones in the past.) I had been using a different [also excellent] carpet cleaner for the past 18 years, but he retired during the pandemic, so I went back to Elegant Thread whom I had last used in 2003! Elegant Thread still had my information, and they gave me a returning customer discount--even after all of those years! The two gentlemen who came to clean were prompt, courteous, efficient, and very knowledgeable. They complimented me on how well maintained my carpets were, and amazingly were able to get some spots clean that my previous cleaners could not. My carpet is noticeably cleaner overall. I am SO happy with the work! Elegant Thread's price is only slightly higher than I was paying my retired carpet cleaner, and their work is definitely worth it! I will enthusiastically recommend Elegant Thread to my friends and coworkers. read more

I have been using Elegant Thread for at least 10 years and wouldnt trust anyone else. I don't need to be home when they come, they always do an excellent job. I get exactly what I want and the charge is always as quoted. They always follow up with a phone call to see how the job went. I really appreciate their attention to detail. They are a pleasure to work with start to finish. read more

We had a very positive experience working with Elegant Thread. We needed to have 2 large area rugs cleaned in our home. I reached out to a few companies for their bids and Elegant Thread was the only one that responded - and within an hour of my initial inquiry. The woman on the phone was very patient in walking me through their different service options. The technicians were prompt, friendly and very professional. They gave me tips on how to spot treat our rugs and care for them between cleanings. After the service was completed we received a follow-up call to inquire about our experience. Overall I was very impressed with Elegant Thread's professionalism and customer service. Oh, and our rugs look great, too! Next time we won't wait as long to get our rugs cleaned now that I see how easy it was to do. read more

This is the second time I have used Elegant Thread recommended by my neighbor who has used them for years. My rugs were filthy and 25 yrs old. They were very expensive when I bought them. I am very pleased. The rugs look brand new. 2 men came and I got a call first in my 2 hour window. They worked very hard. Two rooms are the original wood and we had removed the carpeting there several years ago. I didn't have the energy to move all the furniture to get rid of the carpet. I did tell them that. They did an excellent job. I would definitely have them back. Rita N. read more

One of my tenants soiled the carpeted staircases in one of my properties to a point that I thought they would need to be replaced. Contacted Elegant Thread to give cleaning a try hopeful that I could avoid the cost of replacement. Victor and his crewman showed up on time and thought they could get them clean. Said it would take about 1.5 hours to complete. I went off to do something else and got a call 60 minutes later saying they were done. Rushed back and there was Victor with his little booties on to protect the floors and I could not believe the appearance of the carpet. They weren't just clean, they looked brand new! I can't recommend Elegant Thread more highly for carpet cleaning. read more

Elegant Thread is the most reliable service we use. They give short appointment windows, show up on time, work quickly and diligently, and get the spots out of the carpet. We have pets, so we clean our carpets and furniture often. They are reasonably priced, give excellent service, and are very careful about their work. I would highly recommend them to anyone who wants clean carpets and good reliable service. read more

I had my carpeting done last Tuesday. They were to be here by 2 pm. They did not arrive until at least 3:30. They were a bit disgruntled with office personnel upon arrival. But, I had Elegant Thread once before and was pleased with their work. This time, I am definitely not! When they left the carpets felt REALLY wet. This is now late Friday, and they are still very damp. I have had to stay away from my home because of the cold and damp. I live by myself, and my house is very well maintained so it is not like they had a monumental assignment. read more

I've been using Elegant Thread for over 10 years. They provide excellent service! I pride myself in being a smart consumer and do my due diligence in selecting a product or service. Elegant Thread is so good that I don't "shop around" anymore, I just give them a call. I know I will get excellent service at a good value. It's nice to work with a company I can trust. read more

The staff is very attentive to customer care. I appreciated the appointment reminder call and the office notifying me shortly before the technicians would arrive. Many times when you are given a window of time you just wait, with no idea when someone will be there, so I really appreciated their letting me know a half hour ahead. The technicians did a careful and thorough job on our carpet that dried faster than we thought it would. They were kind, careful and hard working, and the truck was immaculate. I will use Elegant Thread again without hesitation because that combination of reliability, customer care and level of professionalism is worth hanging on to. read more

i am very satisfied with Elegant Thread Carpet Cleaners. I've used them (3) times. They are very competent and more skillful at their trade than others I have used. I have used other cleaners where my rugs were supersaturated; this has never occurred with this purveyor. They use a dampener device of some sort which after they clean the rugs which sort of finishes the process. I always add the scotch guard. They've cleaned our wall to wall berber carpet, wool area rugs, couches and dining room chairs. read more

I have been using Elegant Threads for carpet cleaning for over ten years. They do an amazing job. I had them out to clean my installed carpet which included 22 stairs they got pretty dirty from dogs and outside dirt. They always made the carpet look like new. I now have hardwood floor and large area rugs. They've cleaned those for me a couple of times, including after we got a new dog who was secretly leaving big spots. The spots came out and the rugs look like new. read more

Very professional and did a great job. The final price was 50% less than other quotes I received. We certainly use again.

Very good rug cleaners. Just wished they would have wrapped my rug in plastic or paper. When I picked it up, it was sitting on their office dirty carpeting. Come on, invest in a wrapper please. Next time? read more

I am now a permanent customer of Elegant Thread. They did the absolute best job on my carpet in my rental property which was 10 years old and white. Except for two or three spots that they warned me would probably not come out, they were able to remove all other spots. Their crew was professional and friendly and their owner was extremely helpful. Also, they came back the next day when I called about two spots that I thought should have come out and removed them. A few weeks after they did my rental property, I called them for suggestions on removing a pet accident stain in my own house. The owner called me back and told me what to use. I had never before been able to remove these types of stains entirely and when I used his method (equal parts vinegar and warm water), it cleaned it up completely. read more

We were very happy with the results. The carpet was and looked clean, 99% of the spots were removed We will invite them again soon for sure! read more

I was looking for a step up from the standard carpet/rug cleaning services for various reasons. I liked what I saw on Elegant Thread's website so next I completed the form to see if/when they would call. A very pleasant person called the following day and she was able to squeeze me (small job) within two days! They also agreed to call me at work when the crew was on the way over. The crew of two - also very pleasant - were already there, provided a quote and got right to work and all was completed in just about 35 minutes and it looks wonderful. Also I got a very nice Thank You card in the mail ! At every step I felt like my business was valued. Now you just don't find that kind of service much anymore. Elegant Rug is now my "go-to" carpet/rug service and I will recommend them to friends. Do try them! read more

They did a great job, are ALWAYS very punctual. We have had them work on our carpets at least 6 times and each time we are very pleased with the results. read more

I've used Elegant Thread a few times in the past and most recently in October. My carpet was in need of cleaning and looked pretty bad. The two gentleman came in and really did a great job cleaning four rooms in my home. They really brought my carpets back to life. They look great and I will use this company again. Glad they are still around. Nice people! Thanks. read more

I have used Elegant Thread for several years and have found their service excellent. They are always on time, perform a thorough analysis of my carpets that need to be cleaned, give me good price and then do a very thorough job with cleaning the carpets. They usually leave me with a bottle of spray cleaner that works far better than anything you can buy in the store. I highly recommend their services. read more

I've used The Elegant Thread for over 10 years and have always been pleased with their work. We have two large dogs, so we clean at least every six months. They leave the carpets very clean and not stiff feeling, and are dry within a few hours. The availability of appointments is good, they are always prompt and customer service is great! They helped us out with an emergency and awful cleaning job a few years ago -- they came out on a Saturday morning and got the job done -- never knew that anything had happened when they were done. I've recommended them to neighbors, who have also been pleased. read more

We've used these folks a number of times and are very satisfied with their service. It's easy to make an appointment and they come on time. (They also call 20 minutes or so before arriving.) They do an excellent job and treat your possessions as they would their own. We have white carpeting so we'll definitely be calling them again. read more

I had used Elegant Thread several years back and liked the job on the carpets, although it was a little pricey compared to the competition. I had them back several months ago and was extremely disappointed in the way the whole transaction was handled and with the cleaning. They had a promotion coupon circulating to Mtn. View homes and I called and provided the exact square footage of the carpet to be cleaned and informed them that it was a fine pile carpet that needed some addition care/treatment in areas. A price was quoted. The truck showed up a few days later (their equipment is no different than any other truck mounted steam cleaner, there is no secret sauce here) and the foreman measured the carpet area (within 8% of the figure I had given the dispatcher over the phone) and he provided me a quote for 3x what I had been told on the phone. Having taken off work and spent a couple of hours hoisting furniture and what not out of the way I was less than pleased. I called the dispatcher and told him that what the foreman was telling me varied widely from the quote. He said, ok fine, we'll do our "carnation' cleaning package vs. the one he quoted. (Bringing the cost down from the outrageous amount of nearly $6/sq foot to about $3/sq foot). They were in and out in 90 minutes having 'done' 3 bedrooms a long hallway and a bath. What a disaster. They only steamed the walkways and general area, refused to help me move heavy chairs, used dirty recycled water that ultimately damaged my carpets, did not put guards under the feet of the furniture (the oil/stain on wood furniture legs will leach onto a wet carpet). I had to do all that myself. And they did not dry the carpet or do a finishing pickup. The carpet was soaked for 3 days and the pile was clumped. If I had the time and energy, I would have sued them. Lesson learned. All truck mounted steam carpet cleaners are the same, there's no rhyme or reason for any one service to charge disparately more than another. When requesting a quote from a front office dispatcher, insist they email or fax you the quote and have it marked 'not to exceed'. Their gambit seems to be to have a very friendly, warm, polite front office that suckers you into booking the job, then doing a shitty job. read more

The best carpet cleaners ever. I have had my carpets cleaned by them for many years. I love their biodegradable floor cleaners and carpet cleaning products. Safe around children and pets. No odors and works great! The carpet cleaning service is top notch. On time, very courteous, fantastic job cleaning and dries really quick. Highly recommend their service! read more

I have used Elegant Thread for my carpet and upholstery cleaning for probably 15 years. They are professional, punctual and most importantly do an excellent job. I have had the same employees do my cleaning job for several years in a row, which says a lot about a company. I am never disappointed! Many thanks to them for being so reliable! read more

I have used Elegant Thread for about 8 years to clean my treasured (and expensive) area rugs. Unfortunately I have used them more than I would like because of animals stains but things always look good when they bring the rugs back. Angie on the phone is darling, and very customer-oriented. They come when they say they will come, they do what they say they will do and they do it for an honest price. The last time I needed to have my large living room rug cleaned I asked Coit for an estimate just to see if I was overspending. Elegant Thread's quote/price was almost $200 less than Coit's! I will continue to use their service and I hope they stay in business for a long time! read more

I have used the services of Elegant Thread twice a year for 10 years and always have been pleased with the service. They set up a 2-hr window to come, call shortly before arriving, and leave my carpets looking like new. One room is always particularly soiled, and it comes out spotless. They use good equipment that takes out moisture after cleaning, making drying a fast process. They have hand cleaned a special silk rug and returned it to our home when the job was completed. They also have cleaned a carpet in a RV parked outside our home and various articles of upholstery. I highly recommend them for quality service. Nancy C. read more

I have used Elegant Threads for over 20 years and have been extremely pleased with their work! Carpets always look like new after they are done. They are very punctual and thorough. Highly recommend them. read more

I have been using Elegant Thread for at least six year. I had them come again last week and "viola" my carpets are beautiful again. They are a first class business. They are timely, polite, neat and even call and let you know they are on the way. I am always so pleased at how beautiful my carpets look when they are finished. we have a lot of traffic, two dogs and tan carpeting. I have occasionally had stains that I thought would never come out but Elegant Thread not only removes them but makes my carpets look like new again. I wouldn't use anyone else. read more

We just had Elegant Thread out to do 4 bedrooms again. We've used them for about 20 years -- once we used them we never tried anyone else. Their estimates are fair, their work is excellent, they are always prompt. We probably should have replaced some of these carpets years ago, but as long as Elegant Thread keeps them looking so great, we'll wait a while longer. BTW our carpets are pale cream, almost white. Including living room and dining room and hall. read more

Scott was visiting my store in Sunnyvale and noticed we could use his company's services. Since we are having a big event this weekend, I asked him for a quote. With the tight economy, Scott provided me a fair quote that was within my budget. Jorge and Francisco showed up on time, were very courteous, careful with my merchandise and fixtures and worked hard for 5 1/2 hours straight to get all 3,000 sf of carpet cleaned better than I'd ever seen it before. Halfway through the job, I asked for an estimate on finishing time and Francisco was accurate. I highly recommend this company. read more