Elegance has a decent collection of different materials for all your dressmaking needs. Over two floors, the shop sells bridal, dressmaking and craft materials, as well as wool, accessories and sewing machines. Staff are friendly and helpful. They also offer classes for those who are either new to sewing, would like help on a particular project, or just to meet other likeminded people. I did a few classes there recently and the teacher was really helpful and knowledgeable. I would highly recommend it. read more

Left a sewing machine, foot controller, bobbins and tools with these people as it needed a repair. All the items were logged on a receipt which my daughter produced when she went to collect it. The repair quote was ridiculously high, and diagnosis vague. I checked the price of the part needed and my suspicions were confirmed that this was overpricing. The shop told me my machine was worth only half of it's true worth and to consider trading it in for one of theirs. I refused their offer. When my machine arrived home, I took it out of it's box to find the foot controller missing. Shop denied having had a foot controller, which is nonsense as I was with my adult son when I put the machine in for repair and, of course, the items were listed in the inventory. I won't be using them again, but I will be going to trading standards. read more

I bought a sewing machine from Elegance and the team could not have been more helpful. They worked with me to ensure that my requirements and expectations were not only met, but surpassed. They went to a lot of trouble to ensure that I had all the information and training necessary to get the most from my purchase not only in the short term but long term as well. Despite being the smallest company their customer service surpassed all other sewing machine sellers that I tried in Derby, Nottingham, London, Liverpool and Sheffield. The service is personal and individual. All team members are highly knowledgeable on every aspect of sewing from home décor projects to dressmaking. Their own creative ideas have been an inspiration; I highly recommend them. read more