Hertz Car Rental - Lisbon Airport (Portugal)…read more THIS LOCATION IS A TOURIST TRAP. I BELIEVE THIS IS INTENTIONAL. DO NOT RENT HERE. I reserved a car online in advance with UNLIMITED MILEAGE clearly stated. When I arrived at the Lisbon Airport counter, I was told they "only had two cars available." I was under extreme stress because my husband was very ill, and I needed to get on the road quickly in a foreign country. Only afterward did I discover they added a €600 "upgrade" charge without clearly informing me or asking for my consent. This was not explained at the counter. It was simply added. Then came another shock: €429 charged for time and mileage, even though my reservation was explicitly UNLIMITED MILEAGE. This was not a misunderstanding. This was not poor communication. I believe this is intentional. The setup feels designed to take advantage of exhausted, stressed, and vulnerable travelers -- especially tourists who trust a major brand and don't realize what is being slipped into the contract at the counter. When I disputed the charges with Hertz corporate, I was told they could do nothing because this location is "independently owned." The local office refused a refund and hid behind "you signed the contract," despite failing to clearly explain the charges in the first place. This location uses the Hertz name to operate what feels like a predatory tourist trap at an international airport. Protect yourself. Rent from ANY other company at Lisbon Airport.

SCAM ALERT - please read…read more Hertz doesn't have their location at the airport listed on Yelp, so I have to use this one. Hertz had our PREPAID reservation for more than 3 months before our trip. When we arrived, exhausted from the overnight trip, they told us that the car that we had reserved and paid for was not available. The only option was to upgrade to a "larger" car or cancel the reservation. We took the larger car at an additional cost of more than $600. When we went into the lot to get our car, they had several dozen of the car we had previously reserved, which was actually larger. When we complained, they said that those weren't available and we had already signed for the upgrade. Too bad. We tried complaining to Hertz, but they said that the location is a franchise location and that they have no control -- even though we made the reservation through Hertz. We tried to contest it through Chase as a fraudulent business practice, but with the signed (coerced) contract,they wouldn't do anything about it. Our only recourse would be to call Hertz in Portugal. We have tried calling and the person answering only says that a manager isn't available and that they would call us back. 3 tries. Never called back. Here is a picture of the car we prepaid (right) and the car they "upgraded" us to. BE WARNED - they have mastered this tourist scam. You will arrive tired and be lied to with no recourse.