The Lodge is an Adult care facility . Our loved one recieves…read morethe best care from the friendly, helpful staff. The grounds are beautiful. Our sister loves the home cooked meals.

The Lodge at Leon Springs is mediocre at best. Morning employees are loyal and dedicated to the…read moreelderly. However, 2pm shift has a couple of existing employees and all the rest are new hires that last several weeks and they play hide and seek. I highly recommend for peace of mind about your loved one, as I was with my mom, INSTALL A VIDEO CAMERA! You'd be surprised the difference a camera makes! The food is less than mediocre and I was constantly bringing my mom food. Management is lacking in skills on how to handle a senior living facility. I was constantly bringing issues within the facility to managements attention, who I felt did not care.

The family caregivers are outstanding. My sister in law with dementia was cared for with love and…read morecommunication with family always updated. i highly recommend Faith Home.

I highly recommend Faith Home Assisted Living Facility! My 91 year old mother has been living there…read morefor 2 years and she receives EXCELLENT care at Faith Home. The staff is AWESOME and they see that my mom gets everything she needs and asks for. I visit my mother often and the staff goes above and beyond to see that my mother is cared for. I have complete confidence knowing my mother is getting the care she needs. This is a wonderful family owned and operated business and Rosa, Diana, and Nadia are the BEST!! If you have a loved one needing care, choose Faith Home. You'll be happy you did!

My husband was a resident here and I cannot say enough good about this facility. It is extremely…read morewell-run, organized, clean, and cozy. The staff treat residents (and families) as if they were family. They are attentive, friendly, kind, and responsive. Residents are clean, supervised, and well cared for. Meals are balanced and presented in an attractive manner. Owners are on site often and participate in daily/weekly care of residents. They are also reachable and available to families. I could not have been happier with this placement.

Mr and Mrs Lopez are very caring people , they care for the Residents as well as Family members…read more,Very strong work ethics , There place of Business is very clean very welcoming its definitely a 5 It nice to have Great people like Mr and mrs Lopez that care for each Residents Care , welfare and security its means alot ,Thank you for all you do ,,, Jacqueline V

My loved one has been with Serenity Oaks Assisted Living for almost 2 years…read more The new owner, Mari, is a Godsend! Her constant love and dedication that she puts into the facility is truly amazing. She has developed beautiful relationships with the residents, and their loved ones. Thank you Mari!

If you care at all about your friend or loved one, keep looking. Quality of care has gone way down…read morein the past several months since they got a new owner. Bad all around. Nothing left good to say. We moved.

My family and I are deeply indebted to Autumn Winds Nursing Home(Shertz, Texas) for the care and…read morecompassion shown my brother(Jerry G. -an 85 yr. senior and grumpy). The staff( from custodial, maintenance, activities, kitchen, nursing to administrative) has demonstrated a genuine concern for his medical(24/7 nursing access) and physical (meals, laundry, personal hygiene, a clean room) needs. The three meals per day he has thoroughly enjoyed, as he has put on fifteen pounds in his three months there ( served at his bedside instead of the spacious community dining room; he has been spoiled.) Our sister-in-law(Eloise G. -a nurse of 45yrs., retired) after visiting commended the facility and personnel for their cleanliness, lack of odors and professionalism-their caring attitude was exemplary. This assessment was very reassuring to our family. We thank his primary care physician ( Dr. Borgfeld) for having recommended Autumn Winds. Visit during one of three meal times or any time and observe the care, concern and devotion for the residents. Our family, my brother and I feel them(the staff) to be a blessing- deserving of at least five stars.*****

Best care and services we can possibly get! Love the staff and the whole feel of the place. Very…read morecozy, warm and friendly. They truly take care of their residents as best as they possibly can. Highly recommended.

This the new version of Franklin Park. I don't see any negatives on my few visits…read more My mother has had no unusual complaints I am aware of since the change. She is still as happy living here as before. Her being happy is the ultimate goal.

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident