All banner facilities and staff coordinate my care effectively. I see several specialists and each…read morehas easy access to my records.

Dr was fine and tentative however the wait times are horrible and for a follow up appointment I was…read morescheduled 13 months when it was a 3 month follow up, but it's what the doctors had available soonest. The front desk, lady Mari is always on the phone with family or friends while attending to you doesn't get off the gets upset. If you're on the phone trying to make sure you can come to your next appointment. Not all my issues were addressed with the doctor.

Worst service I have ever had if you could even call it service. Place is disgusting.My appointment…read morewas at 9 and wasnt seen till 10:30.When the lady came in she had a whole respiratory on and asked very rudely my name when I only gave my first name she said uh and your last name and then asked why are you here very rudely. Because I had given the triage nurse all the specifics I asked if they filled her in at all. She abrasively said I've been doing this for 27 years and what the patient's tell me and what they tell her is always different. I then went on to explain I was bitten by what I believe to be a spider and all the symptoms I was experiencing. She then looks at my hand and says it looks like shingles. This is most certainly not shingles. I have MCAS and my concern was my body was already showing symptoms of allergic reactions starting and also the bite was starting to get indented. Pretty sure it is a recluse bite so I will following back up with my regular doctor today as it has gotten worse. Before I left I was already very annoyed with the interaction and she said if it gets worse go to the ER. I told her I probably wouldn't and she then said I've already had a bad day dont make it worse. And then proceeds to tell me about the patient she had just seen and his symptoms. Very abrasive and terrible encounter overall. Don't waste your time or money.

Open app Your location…read more NextCare Urgent Care Tucson - S. Calle Santa Cruz 5369 S Calle Santa Cruz #145, Tucson, AZ 85706 Urgent care center Major Reen 323 points 3 days ago I was very disappointed in the care I received. There were no x-rays taken and I asked if they could provide a thumb splint for me, to which the physician's assistant said yeah he could get me a thumb Sprint, but that's not the problem. I told him it was when I sleep. And asked him again. Even though he said he could, he never did. And I had to show him where the pain was at a minimum of four times before he picked up on exactly where the pain was. And looking at my receipt, I see where he's a trainee if I'm reading the report correctly. He asked if I want the report and if so I would have to wait another 10 minutes or so. Of course I want the report. And he provided it all in capital letters, which I understand I'm being kind of picking now but that's how disappointed I was with my visit. He told me to take Ibuprofen and other stuff that I had been doing for 2 weeks, so basically there was no reason for me to go to this appointment. My other visits to your place I found to be five star visits. But this one, very disappointing. The name of my physician's assistant who was providing care was Scott Cushing. ------------- Update after receiving next care's reply (see below): To whom it may concern, I received your response to my complaint and it is very much appreciated. What I would like to happen next is to be provided a thumb splint as my thumb is getting more painful by the day. My insurance should cover it at 100%, which I made the provider well aware of on more than one occasion. I am not interested in paying for another office visit even though the insurance company should pay for it. I like to think of myself as a good steward of taxpayers dollars and, in my opinion, this should not have taken two visits. I'm not sure if an x-ray is necessary because I don't remember hitting it hard enough to cause a fracture. With that said, your records will show, I went to your location a few years ago with what I thought was a sprained ankle. It turned out to be a broken fibula after x-rays. The X-ray tech told me not to worry about putting my shoe back on which, in essence, told me it was indeed a fracture. Just for the record, I find your front desk to be very friendly and making an appointment was quite easy. I had requested a 3:30 slot, to which they assigned me. I was later contacted saying that they're not busy and I could come in earlier. I did not respond to this. Once called to the back, I noticed four or five people just standing around doing absolutely nothing. That happens. But for the physician's assistant to come in the exam room and do absolutely nothing, was extremely disappointing as it was a waste of my time, my fuel, and my thumb was still pounding with my heartbeat. I thought that an X-Ray and a thumb splint would be in order. I'm not worried about an x-ray at this point. I would just request a quality thumb splint which, again, I requested more than once. I even told the gentleman who was taking my vitals that's basically what I'm looking for. By the way, that medical technician or whatever his title is was very professional and very engaging. I appreciated him. If we need to discuss further, I can be contacted at 520-xxx-xxxx. I am 67 years old and usually sleep in. If you call and don't get an answer, please leave a message and I will return your call as soon as I get it. Thank you in advance for your attention in this matter. Most respectfully, ---------------- Final thought: Very disappointed in their lack of response after I requested a thumb splint that should have been given to me on my initial visit (with an unsupervised trainee). I was not aware it was a trainee until I received my report. NextCare response gave me all indications that they were seriously sorry about what happened and if they would be willing to make it right. I told them that I would be happy if they would just supply me with a thumb splint which my insurance would cover at 100%. That was obviously not a satisfactory request as they have not responded. I'm done with them. Would give zero stars if I could. Response from the owner 6 days ago Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experience did not meet your expectations. Your concerns regarding the care provided, along with the need for clearer communication and follow-up on your pain management, are noted and will be addressed with our team. We appreciate your insights, as they help us improve our services. If you would like to discuss this further, please reach out to us at WeCare@NextCare.com.

Had a neck fusion. It went extremely well. The staff through the whole journey were very friendly…read moreand helpful. They kept me informed and address my concerns.

My daughter was brought to TMC by ambulance with a severely dislocated left patella Wednesday night…read morearound 2300. They put her on observation for three days and an orthopedic surgeon finally came to see her around 1000 today. However, he was just a hand surgeon and knew nothing. They were going to have her stay till tomorrow when a knee doctor could see her. Now, I was just informed that no orthopedic surgeon can see her tomorrow. So, they sure are going to discharge her with the patella still dislocated No one there has any attention of communicating with her or us.

Normally go here and it's easy and great but to make appointments and walk ins be taken ahead of…read moreyou defeats the purpose of appointments? Why have an appointment if you're gunna take a walkin first?

I took my son to the urgent care I made an appointment online on August 18, 2022 for 640 there was…read morea bit of a wait which I understand and we were patiently waiting. We get called back the respiratory therapist named John came in proceeded to evaluate my son without putting fresh gloves on as he walked in I asked John the respiratory therapist ,"are you going to put gloves on" He said ,(discussed on his face and a demanding tone in his voice) "I wash between patients"! I said ,"would you be so kind to put gloves on please before you evaluate my son." He said "if that's what you want I guess I'll do it!" He proceeded to put gloves on with attitude. I am in the medical field I know that the medical professionals when they arrive into the room they should wash their hands in front of the patient to ensure that the providers hands are clean. I shouldn't have to question or even ask a provider to wash their hands prior to an examination when entering an examination room. Especially with all the germs and COVID-19 floating around you would think that he would do it naturally. There was a working sink in the examining room because we used it and it had running water and soap readily available for him to wash his hands in front of us. We come there all the time we never have any issues but this time was the icing on the cake.

Dr Frank Davis is the best pediatrician he's amazing with my youngest who is level 3 autistic my…read moreoldest is as autistic and he's amazing with both of them he always listens to our concerns and gives us advice wen needed he also makes sure my daughter get the thearpies they need and refferals for specalist needed same day that we call he responds immediately as soon as he's able to I can't express enough how much of a difference he has made me and my daughters. Thank u so much Dr Davis ur the best pediatrician .

Doctors are great just takes 30mins just to get a room then on top of that another 30mins to just…read moresee the dr with no cushion seats

In mid-October, 2025, I spent a week at Northwest Hospital for chronic wounds and cellulitis caused…read moreby lymphedema and diabetes. Throughout my time there, everyone on the staff, from doctors and nurses to food service and cleaning staff, went above and beyond to take care of me to the absolute best of their abiiity. My room was always clean, medications were administered on time, and they all gave me the impression that they genuinely cared about me as a person, not just as a patient. I want to give special credit to nurses Teresa, Marlo and Jennifer, who went above and beyond to make sure I was well cared for and comfortable. I truly appreciate the efforts of these three ladies. The only complaints I have about my stay was having to sit in the emergency room lobby for four hours after being seen and admitted, waiting for a bed to be available, and they have the worst food and coffee of any hospital I've ever been in.

They made an 96 year old man sit in the ER for over Four Hours…read more When they finally had enough and told the receptionist they were leaving , they magically got to see a nurse! Who had been sitting there the entire time! Calling it Poor care quality is being polite. I was there almost two hours and we left because they would not say if it would be 10 minutes or 3 hours. But No one was being seen except the 96 year old who threatened to leave. Went home called an ambulance. They gave meds and IV bag. They took her back to this hole and they set her in the hall . We left. Don't bring a dog to this place! Special shout out to the emergency room receptionist, she certainly wasn't a nurse (no nurse would ignore two people in distress, who are writhing in pain!) . FU. And the nurse who FINALLY GOT OFF HER ASS to help the 96 year old man , hope your parents end up with a similar care giver. How do two sleep at night?

As a Disabled Veteran, the Tucson VA struggles with maintaining Urology doctors and surgeons so I…read morewas outsourced to have surgery at Banner North with Dr. Kim in Urology. Dr. Kim, was, absolutely, WITHOUT a doubt a lifesaver! I literally can not thank the Banner University Surgical Team, Dr. Kim and Anesthesiologist, Jack and RN Amber- enough!! This was an amazing Team of PROFESSIONALS and I was in at 0530, and out by noon! Allow me to specifically recognize a few people here, the building and process. The Anesthesiologist: Jack was from the VA, and came in to greet me and speak to me about the entire process. His calmness, astute professional and caring demeanor was top-notch! You CAN NOT get a better Anesthesiologist IMO. When I came out of surgery, I literally felt like I took a quick nap, and was energized, non-drugged and felt the best I've ever had in the 14 surgeries I've endured in my life! Thank you Jack!; you really did an incredible job! The attending RN: Amber. What a sweetheart! Absolute golden personality, caring, graceful and funny! thank you Amber for your generous approach and humorous start to my day! Surgeon: Dr. Sunchin-Kim. Here, it has to be said, I CAN NOT recommend Dr. Kim, ENOUGH. He's straight to the point, extremely well versed in the HoLEP procedure and I remain, 100% approved of his care-taking and surgical process. I walked out of the hospital in less than 6 hours, with major surgery accomplished and felt amazing. I applaud you Dr. Kim for booking my procedure, and taking care of my issue prior to a cancerous outcome! The Building: Impeccably maintained, extremely clean and easy to find my surgical section. The surgical room is STATE OF THE ART, and not a single thing in short supply. The surgical room looked like something out of Star Trek in high-tech components and monitors! Thank you in the deepest sense to Banner University for Dr. Kim being on your docket for surgeons. 2 weeks post surgery, I stand firm in this assessment, Banner Surgery was a perfect experience for me! I absolutely, without worry highly recommend Banner for surgery in the Urology department! Much respect to the people that make this happen each and every day!

If you want to ensure you don't get the emergency care the ER refused to give you over multiple…read morevisits, make sure you waste your time here! Offered a next-day appointment for a raging infection that's been going since August, just to cancel the appointment, set it up for two months out, and then cancel that one too! New patient? Don't worry, they'll give you false hope that you'll be helped, before they call you a couple hours later and tell you they actually won't do anything for you at all! Isn't that just fantastic?? Want to give them your medical records? They'll say you don't need to, but then won't give you an appointment without them. Want to get a referral sent off to them just to be on the safe side of the paperwork? You won't need that either, except that you'll need one from a hospital ER as they turn you away there too and won't help! If you're in need, make sure you come here to waste your time instead of using that time to find a professional who actually cares! They are NOT worth the time or effort and they sure don't care if the infection you have is spreading and hurting the entire left side of your body.

I want to give it twenty stars and I want to keep it my secret!!! This place is awesome!!! They…read morepopped up on my Facebook and I really didn't believe it at first. They hold events every month, all month long, all free, to all ages!!! It's a united Health care store geared towards seniors but they even helped me with my health care questions. Suzanne is the best thing in town. So friendly, knowledgeable, helpful, kind....... They have bingo and everyone's a winner! Paint nights, crafts, movies, gardening, and SNACKIES!! They're even moving to a larger location come spring. It's one of only two stores in the entire country. I just love it!!! Great way to find a sense of community. Especially for seniors to get out get active creative and social.

Who knew there were events held here ?!…read more Ceramics , Sip & Paints , Yoga & More ! You'll have to stop by in -person to see what's happening month to month .

The people at this office are so helpful and efficient, especially Rebecca at the front desk. She…read morewas so helpful and just a great person. I really appreciate all she did to help me. She really went above and beyond. Thank you to all of you at this office.

Dishonest! Receptionist LIED. I didn't have my insurance card, and she said she was unable to do a…read morelookup. Because I was desperate, on Christmas Eve, I agreed to pay cash, even though I knew the insurance must be active. Later, she said she did a lookup, and the card was inactive. ( After saying she was unable to do a lookup!)So I paid almost $800 for a simple visit, because I was desperate. Then, at CVS, they did a lookup, and cheerfully filled the prescriptions with no charge, because the insurance lookup showed full coverage! LIARS! Despicable! I'm trying to figure out how to appeal this. DO NOT GO TO NEXTCARE.