We are currently staying at this hotel. It was a big disappointment at our arrival and stressful…read moreexperience. They initially provided us a poor appartement in the club without any explanation. After 5 hours waiting, we finally got the room we paid for (premium). Staff was rude and did not try at all to understand the situation, they consider two classes of customers: the one who paid through lookea club and the golfers. If you are a lookea with Premium option (= hotel access), it seems you are considered differently, they did not want to listen to our issue, the staff was disrespectful and lied to us, pretending the hotel was full for the week. We finally got a room after escalation with lookea headquarters, but unfortunately the room is a twin bed, ground floor. Again they lied about the full size bed room availability, second times. This is unacceptable for this standing. Front Desk should be care about their customers.
