1. Ekadi Insurance

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Nashville, TN

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Ekadi Insurance

5.0 (1 review)
Closed • 9:00 am - 4:30 pm

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Services - Ekadi Insurance

Car and truck insurance

Life insurance

Homeowner or property

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Direct Auto Insurance - untitled

Direct Auto Insurance

(2 reviews)

I have dealt with many auto insurance companies over the years. I found Direct Auto to be…read moredifficult to deal with. To be fair, their website is decent. You can get your policy information online, setup automatic payments, as well as one time payments. Of course, this should be standard these days. My big issue is with their claims department. Trying to get a fair assessment of your damage was a fight for us. They initially low balled the estimated cost to fix the vehicle. We ended up making several phone calls trying to get a fair payout to get your vehicle fixed. With my son's specific claim, Direct Auto finally ended up sending an adjuster out to write up the damage. The adjuster argued with the shop over damage to the car and the cost to fix. I have dealt with Farm Bureau, Geico and State Farm in the past on claims and never had the headache we experienced with Direct Auto.

Title: They added the guy who wrecked my car to my policy…read more No, seriously. Review: Where do I even begin? I had Direct Auto Insurance when my car was wrecked by someone who wasn't on my policy. I filed a claim like any normal customer would... and instead of helping me, they added the guy who wrecked my car to my policy--without my permission. That's not a joke. I never authorized it, never requested it, and it took forever to get him removed. My assigned claims adjuster, Ray Bravo, called me once and then completely disappeared. I left several voicemails. Nothing. I even contacted his manager, Julian Patino, and left two more messages--still no reply. At that point, I was ghosted by my own insurance company. The craziest part? The other driver's insurance company (Crum & Forster) handled everything with more care and professionalism than Direct Auto ever did. I wasn't even their customer, and yet they got everything done quickly and respectfully. Meanwhile, Direct Auto left me to deal with a wrecked car, tow yard fees, and a hijacked insurance policy. I've since canceled and moved on. Cheap rates mean nothing when your insurance company won't even call you back and plays fast and loose with your policy.

Ekadi Insurance - autoinsurance - Updated November 2026

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