I was given a painting quote by Kelly Morgan at EK Painting. His quote was competitive, but still pricey. It was nearly $2000. To me, that is a lot of money and when I'm spending that kind of cash I like to take my time, shop around, and feel confident about the contractor I am hiring. I don't think a 72 hour response time is unreasonable. Less than 48 hours after my last contact, Kelly sent me a very pushy email. He was angry with me because the contractor matching service I used costs him money. When I responded that his pushy ways sealed his company's fate and that I would be going with another painter he responded with a series of rude, critical, obnoxious emails. All of this because I wouldn't commit to giving him a big pay day with out first shopping around. Kelly is rude, inconsiderate, and obnoxious. He very well may be a fine painter - however, having a skill and running a successful business are two very different things. A successful business owner should treat potential clents with respect. In the end, my approach was the right one. I found a painter for $400 less than EK Painting - and they did a terrific job. Do not allow a contractor to push you around. You are the one spending the money. You are the project manager.
Update after seeing Kelly's response:
In my opinion, Kelly's response to my review only reinforces my beliefs about his professionalism.
Keep in mind it had been less than 48 hours since I had last spoke with him. I was evaluating other bids. Which is what you SHOULD do when making an important decision in your home. The painter I chose was terrific and did the work for $600 less than EK Painting.
Below are the email exchanges between myself and Kelly. Start at the bottom and work your way up. His last message was just plain rude. He was mad that I told him I would not hire him due to his attitude.
From: "EK Painting" kellymorgan@ekpainting.net
To: xxxxx@yahoo.com
you sure did respond to this email pretty quick but can't respond when someone is asking a simple question of when would you like to meet.
From: "EK Painting" kellymorgan@ekpainting.net
To: xxxxx@yahoo.com
You send emails and fill out forms saying you need to have the work done. I have been trying to work with you but you cannot even respond to a simple email about doing a estimate. You asked if I could come Tue and I told you no then I heard nothing from you. Everytime I try to call you you never answer. Put yourself in my shoes trying to deal with someone who says they want work done but then they cannot even respond to anything. I wish you luck I don't need your business, I enjoy working with people who can actually communicate about their plans and what they want. A email Monday asking me if I can come on Tue and when I say no here we are on Thur with no response. The normal customer would have emailed back and tried to arrange a time to meet. Which is why I say your wasting everyone's time and you don't even know for sure if you even want work done.
On May 3, 2012, xxxxxx@yahoo.com xxxxxx@yahoo.com wrote:
This is a big investment. Forgive me for taking my time as I decide on whom to trust with my home and money. Twice you have sent me rushed, somewhat rude emails. Forget it, I will just go with someone who will treat me like a customer who is spending a lot of money...not just dollar signs. After reading this I have opted to go with someone else.
Sent from my mobile device.
----- Reply message -----
From: "EK Painting" kellymorgan@ekpainting.net
Date: Thu, May 3, 2012 4:20 pm
Subject: Painting
To: xxxxx@yahoo.com
Brian,
This service does cost us contractors money so a response either way would be appreciated. That way we can try to get our money back if your just wasting our time. read more