Great buying experience. Joe Sloan made the whole process idiot proof. I highly recommend both this…read moredealership and their staff. Mr. Sloan was patient and immediately responded to texts and calls.

From the owner: Car shopping should be fun, easy and hassle-free and thats exactly what youll find when you stop by…read moreAuto World in Hays, KS. In fact, its why Auto World has been named the No. 1 used car dealer in the area for over a decade! We are family owned and since 1983 have helped drivers all over the state find their dream car. Today, customers come from all over Kansas to visit us.Here at Auto World youll find a huge selection of pre-owned vehicles, including SUVs, trucks, minivans, sedans, crossover SUVs, hatchbacks and many more. Most importantly, our friendly staff and personalized shopping experience makes it easy to find your dream car. Know what youre looking for, but dont have the financing? You can get pre-approved at Auto World and our expert staff will work one-on-one with you to help you explore all the financing options available to you. Come see for yourself just how quick and easy it is to find your dream car at Auto World today!

There is little to no attempt to listen to their customers. I spoke with 3 different people about…read moregetting a new battery and ended up being told 3 hours later it would be over two and a half grand for a new water pump... the battery wasn't even checked. The miscommunication, a bill for work I didn't ask to be done and lack of accountability is unacceptable. The 1st 2 times of going to just get my oil changed on the Ford side (years ago), I waited in the lobby with a toddler for over 3 and a half hours both times. When I finally inquired about the status of my vehicle,...they acted as though everything was an inconvenience. After this last mishap, we have learned our lesson and will never return. I sure hope they find some training for the people running that side.

We will never be back here for any type of service. My check engine light came on last week so I…read morehad the code read, came back as a sensor. Called to get a price, they gave it to me and said it would be about an hour to repair. My husband took the car in Friday, 2 hours later they come and tell him it was $150 more than what she told me on the phone, but it was in even worse shape than when he brought it in and Anna starts rambling about the crank shaft. He tells her to call me- she starts the same rambling until I tell her to cut the crap and tell me what's wrong with it- it was the fuel pump and it would be $2100 with what they had already done with the sensor- but they can't get to it til Thursday this week but it's supposedly not drivable to get it home. I told her I was going to have to call back and ask my grandma since it's her car that I'm borrowing while I shop for me a new car and see if she wants to put that much into it and ask if they have a loaner so my husband can get home- Anna tells me yes and gets him set up and sent on his way- with a car that barely had enough gas in it to get to a gas station. This is 4:30 on Friday. I call back and say go ahead with the fuel pump- and she tries talking me into putting a whole new motor in the car. Yeah not happening- it's the fuel pump. This morning I get a text right at 8 AM saying the car is done- and it's $2487- way higher than I was told over the phone- surprise surprise after their price increase on the sensor to get me in the door. I call and make sure it really is done since they said it would be Thursday and was told the tech came in over the weekend. I get there at 8:45 to return the rental and ask why it was so much higher and Anna was a complete and total jerk about it- saying they charge for 4 days of rental at $45 a day- which was NOT discussed at the time of pick up and we have NEVER been charged for a dealership loaner even at this facility. I asked how she came up with 4 days since it was picked up right at the end of the day Friday and within an hour Monday and she counts off on her fingers like I'm stupid "Friday, Saturday, Sunday, Monday - you had it on Monday and the rental car place down the street would also charge you a full day" I told her don't give me that crap I rent cars all the time and have never been charged a full day when brought back within an hour of opening. Then I called her out on her mis pricing the sensor and the $180 still didn't make the total add up to what I was told and she's just like the price is the price. I told her we wouldn't be back because none of the pricing we were given prior to authorizing service was accurate and her response was an eye roll and an "ok" then I asked where the car was and was just told "front row" which it was NOT in the front row where they said it was. Then to top it off I get in it and the cab completely REAKED of oil and grease from the technician being in it to test drive it and the steering wheel was oily. They had a vehicle I was interested in purchasing personally and my husbands business was in the market for a second work truck which we had planned to purchase there- and all of our company vehicles were going to be serviced there prior to this experience. We absolutely will NOT be purchasing or servicing anything here- and if you care about the service you receive for your vehicles I suggest you do the same. And if you do decide to go there- ask for anybody but Anna in the service department because she is completely and totally rude, incapable of providing proper and accurate quotes, has no accountability for her mistakes, takes 0 pride in her job, is a bad image for the company, apparently doesn't know the difference between a crank shaft and a fuel pump, and if I was the manager of this establishment she would be out of a job so fast her head would spin the way she treats customers.

While driving across country on interstate 70, we had a problem with the computer on our GMC Denali…read morethree-quarter ton pick up. We called James Chevrolet around 5:45 PM on a Thur night and a very kind and helpful man answered the phone. He explained that the service department was closed for the day, but he took all of our information and encouraged us to come in first thing in the morning and speak with the service department. He also informed us that he would leave them a note to expect us. He was kind enough to even give us lodging information for the night. We had called another dealer two hours away. They told us they could see us on Monday. We have a 2 Day drive to get home and needed to be to work by Monday. We were in a pinch. James went above and beyond with kindness and consideration and knowledge. I would highly recommend them to anyone who needs some service to their vehicle. We were in and out first thing Friday morning and back on the road! Thank you James Motors!

The men that work there are incredibly rude. I only went to get new keys programmed to my car . I…read morecan't imagine someone coming here with a bigger issue. Just to clarify I'm talking about the service department and parts department. Also I'm writing this review right after getting my keys back..

Took in my Volvo for maintenance. Fair price, very nice to work with. Thanks to Travis and the…read morecrew. And they even washed my car!

The guys were fantastic to work with when buying our used Subaru Forester. They got us the car at a…read moregreat price and replaced all four tires for us. They even drove the car to us in KC when we were unable to pick it up when we went to see it over the weekend. I have dealt with a lot of different dealers when going to look at cars and these guys are some of the best. I would recommend them to anyone.

Over the years, I have purchased several vehicles from them. Never once had a bad experience. They…read moremake car buying very easy and stress free. Also, their vehicles are of good quality while maintaining a good price.

Headed back home to North Dakota and heard a noise coming from the rear end of my pick up. This…read moreplace was the only place open on Saturday and they were nice enough to look at my pick up. They told me the problem. Gave it a quick fix to make it home. Told me what I needed to do. Awesome help. Didn't charge me crazy shop prices. I would definitely recommend this place.

From the owner: We carry a big selection of used trucks. If you are looking for a Diesel truck we may have what…read moreyou are looking for. We do carry gas trucks as well, but Diesel trucks are what we specialize in. You can get in a Teel's Truck without any mechanical worries at all. We have an experienced shop on our property and take care of all issues a truck may have before and after the sale. If you need grill guards, running boards, hitches or spray bed liners we can help you with that also.