Extremely disappointed with this service. I booked a PAT test for 8th August, only to be told the engineer was "too busy" and it was rescheduled for the 11th. On that day, I waited until 7 pm -- the appointment was supposed to be between 3-6 pm -- and I called them four times during that slot to confirm. Each time, I was assured, "We've spoken to the engineer and he's on his way." No one showed up.
Without asking me, they rescheduled for the 12th between 3-6 pm again, despite me clearly stating I would be in Dorset. I requested an early morning slot before 8 am, but this was ignored.
I tried contacting them via Instagram, WhatsApp, their website, and email -- no reply. They wasted my time on two separate days, made empty promises, and showed no accountability.
I have cancelled my booking and will never use them again. Absolutely not recommended. read more