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    EF Education First

    1.6 (404 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

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    The rudest person claiming to be "security" in the eastern hemisphere. Top Flight gone wrong.
    CapieCue S.

    The customer service regarding the "Security". The woman who assist me and my driver while dropping off an order was highly disrespectful and belligerent. This woman (black) with a gray half zip jacket and black sweatpants with running sneakers (blue/black) was so rude and manipulative.She probably thought it was funny and sarcasm. How wrong. Another guy was there to deliver a package and she legit looked at him and said my driver "was going to beat her up". Like um, lady all we asked was "where is the reception" bc that's what the directions said to do. (leave at reception) Her response is, "Oh don't worry about that, yea don't worry about this, leave it here, I'm security, go on about your day" Like why are you talking like that. When I asked her about her attitude, not only did she calm all of that down, but had the audacity to get defensive. Where both here to provide a service and this is how you act? And she looked like she just woke up, she should be tested for drugs and complete another 4 hour training video.

    Email cancelling trip. Expiring voucher offered but we just wanted the option to leave for a refund.
    Jordan G.

    This company is a SCAM. AVOID! We traveled across the world for a cruise trip in Greece, took a bus to the port, waited for hours and then we're told our tour was cancelled. They offered no refund and we just wanted out. Customer service was awful. They offered an expiring voucher and changed our itinerary to something far inferior that cost them super cheap, and then continued to not offer us any repayment for the extra amounts we all had paid. So basically the took a trip they had already profited on and then profited even more by giving us a worse itinerary and not offering a refund to those effected who wanted out.

    Options given to me by EF College Study Tours. They kept $165 for the global protection plan and want another $2267 to void the voucher.

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    EF Education First Reviews in Other Languages

    Ask the Community - EF Education First

    I sent a message to management about my daughters cancellation. I find it very difficult to reach them. We have a situation out of our control and should not be penalized. Is there a way to contact VP directly?

    The only way I have found is to send a legal letter. But don't expect anything but a form letter in response. This is one of the worst experiences I have had with a company. There is literally no concern or appreciation for customer situations.… Read more

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    Review Highlights - EF Education First

    (I'm not even just talking about student travel!) Their staff are so helpful and supportive.

    Mentioned in 4 reviews

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