Total scam. Avoid Avis at all costs…read more I rented a car from Avis in Palma, Mallorca. I paid the full rental amount in cash when I arrived -- everything was clear and paid. They also blocked €519 as a security deposit, which I approved and which was released after I returned the car. The problem? Four days after I returned the car, they charged my credit card €455 for no reason. I returned the car on time, on July 6th, and I even asked their staff at the return area to inspect the car. The supervisor told me, "no need, just drop the keys." I have my boarding pass that proves I left Mallorca the same day -- so there is no way I used the car an extra day. And about the fuel? The tank was almost full -- just one bar missing, probably 2 or 3 liters. They could have charged €20-50 maximum, but they charged €455. No explanation. No proof. No warning. Nothing. When I contacted customer service, they kept sending automatic responses talking about the €519 deposit -- which has nothing to do with this separate charge. I'm now taking legal action and filing a complaint with consumer protection authorities. I will also share this experience across social media so others don't fall into the same trap. This was blatant abuse and theft. Shame on Avis. I will never use their services again, anywhere.

It took two hours to get our vehicle. Long lines and very inefficient process. The rental…read moreagreement reflected a number of dents and scratches, I've never seen so many dings reported on a rental agreement. We noticed some splashes of what appeared to be mud all over the car. I had not received the rental agreement that detailed the existing damage and didn't think too much of it. I also wasn't going to walk all the way back to the rental counter and wait in line again The car itself was great, they gave me a Peugeot hybrid- I think it was an upgrade over what I'd reserved. When the car was returned there was nobody checking the cars in - you had to just drop the keys in a secure box. When I received the final rental agreement receipt there were miscellaneous charges, taxes and fees of $1,079 USD. No details, nothing, just "misc"...I didn't damage the car and it was returned on time, actually a little early, and it was paid in full in advance when I made the reservation. I filed a claim with Avis and was told they would get back to me in 5-7 days..it's been 10 days and nothing. I haven't been able to get through to speak with anyone. Tonight I filed a formal dispute with my credit card company.. based on similar reviews it seems this is a way for that location to generate extra revenues. If I go back I will avoid this company.

I had a very disappointing experience with this car rental company and would strongly advise others…read moreto think twice before renting here. When we picked up the car, no one checked the condition of the vehicle with us. There was no proper inspection and no walk-around to document existing damage. Because of this, I decided on my own initiative to record a video of the car at the time of pickup so that any existing damage would be documented. In the video, I clearly point to a specific spot on the car where there was already visible damage. When we returned the car, Click and Rent claimed that this damage was not listed in their damage report and therefore held us responsible for it. This was surprising, because the damage was already present when we picked up the vehicle and I had even pointed it out in the video I recorded at that moment. I sent them the video as evidence showing that the damage was already there at pickup. After a long back-and-forth via email, they refused to accept the video as proof. According to them, they "could not determine whether the video was genuine." In the end, we were charged €390 for damage that was clearly already present when we received the car. It feels extremely unfair, especially since the company itself did not perform a proper inspection with us at pickup. Based on this experience, I strongly recommend that everyone avoid renting from this company.

****AVOID*****SCAM******* Very poor service I received in…read moreTenerife South. The car company Click&Rent supposed to send shuttle bus. As it was 24/12/2024, they closed early, probably looked for us nearer to 6pm. We were held up for sometimes in the plane and with the border checking, we came out just after 7pm. We first time visited, asked other shuttle people where to wait for them. Then started waiting at stop 4 for long. Then called to the office. No response what so ever. Spoke to 2 different persons from road side assistance section of the same company. They refused to help. I said we are from abroad, first time here, you are from same company, why don't you inform someone that we are waiting. No help, we hired taxi and called to office next day on 25/12. Again no answer. I explained everything to discover car. They refused to help too. first they say, car company called us, though no proof, no miscall on my phone, no email communication. Then they said we called just after 2 hours of collection time, though I clearly mentioned I waited for shuttle bus sometimes then called. They both trying to digest my around £300 for nothing, no car, no service. Be careful. Do not get in trap.

Rental agent was good; car was in good shape and I was pleased... until returning the car. The…read moreagent found a minuscule scratch on the wheel rim...really, really hard to see and they charged me 45 euros for repair. I won't rent from them again. Kate H

Do not rent here !…read more Sorry, avoid this place. when returning the car to them after 9 days we got a magic "damage under the car" that we did not cause. we did do the inspection and pictures around the car on pickup and return (allways a good idea) but then are we getting later that that below the bumper there was this "damage" being the only driver i am sure that we did not hit anything during the period. and are contesting the damage and the lack of documentation. so, rent somewhere else with good reviews. i will check before next time...

They called us asking if we were going to pick up the rent a car the night before. There was a…read moremixup on the pick up date due to our red eye travels and they were not accommodating whatsoever. They basically were asking me to pay for a brand new reservation or sticking to my old one but either way, I would still end up paying double considering I had already paid the rental in advance. Worst experience, do not rent with OK.

Car was old, dirty and broke down. No refund for new battery that i installed myself. They say…read morethey refund me but it has been over a month and NO MONEY in my bank!

NEVER BOOK WITH RYAN AIR! Please, please don't ever book a flight with them…read more Here is why: *The flight from Barcelona to Palma, Mallorca was fine and I have no complaints there. Nothing extraordinary and nothing terrible either. How Ryan Air handled our flight cancelation from Palma, Mallorca to Madrid was absolutely horrid. There was a storm the day of our flight with lightening and rain. I expected delays and even a reschedule because the storm was bad for around 2 hours and then it settled. We arrived early to the airport and saw our flight was delayed by 3 hours...then 5 hours...then 8 hours. So, our 4pm flight was moved to 12am. No worries, I'd rather wait for a later flight to be safe. When it was an hour before our flight, they pop up a gate number and all of us rush over to the gate. We're waiting in line for about 30 minutes and then, they change the gate number. All of us on the flight rush over to the new gate, we wait about 30 minutes and then they show this gate is not going to Madrid but a totally different region of the world with a completely different airline. The gate number disappears and then says our flight is delayed another hour. Another gate number appears, so we all move to that gate and they say our flight is delayed another hour. We wait, it looks like they're getting ready to board but...there's no plane at the gate. Then, they say we've been delayed another hour and remove the gate number. Some of the other people on the same flight are becoming restless and understandably angry. There's yelling, waving of hands and even a woman starts throwing things on the ground and tries to open the door to the gate entry. Finally, they tell us they found a plane for us and move us to another gate. We wait....another hour and then they come out with guards and tell us our flight has been cancelled at 4am! They tell us to go to check in to book a new flight and get a refund. We exit the boarding area and go to the ryan air check in area and they have staff prepared with stacks of paper telling us that the cancelation of our flight is not their fault and it was due to the storm. If we want to get a refund, we could file a complaint on there website and pretty much, good luck. They couldn't get us on a plane until 3 days out and they wouldn't get us a hotel because all of the hotels were booked. They had no remorse, no care in the world for us who had to sleep in the airport and a ferry to get off the island. Still trying to get a refund but we have no luck and the airline does not care in the slightest. Personally, this felt like the slimmest example of a business just out for the money. To set the scene on what their actions caused: kids were sleeping in their luggage, families were crying, people were walking around aimlessly trying to find somewhere to sit, lay down, charge their phones, find something to eat. Faces were filled with defeat, stress, exhaustion and tears. I've never seen an airline discard their guests like that. I genuinely hope that no one experiences this and advise to the fullest to just pay the little extra to use another airline other than Ryan air.

GoldCar is the worst car rental service that a person can ever experience. This review is as of 23…read morejune 2015. Waiting time at the airport is over 2 hours. No other car rental services have such enormous lines of people (who pre-payed their reservations online so they are forced to wait). Spanish better business bureau, consumer advocate or even just Mallorca Airport management should pay attention; GoldCar is a disaster. GoldCar claims to be the cheapest but there are tons of hidden fees ranging from overcharging for fuel, forcing people to buy additional insurance, and hidden fees for additional drivers. If you have a non-European or non-international drivers license than you will be denied your car rental. Any edits to your reservation will cancel the reservation.

Hard sell to buy additional insurances (which I already had). Refused debit card despite it being…read moreallowed under broker agreement. Tried to use this as an excuse to purchase additional insurances again. Car was very damaged and smelt of stale smoke. Vehicle battery failed on second day of hire. This was a Tuscon which had automatic settings to shut off all interior and exterior lights. The vehicle was four years old and at 67k miles so clearly just in need of replacement battery. Charged 150 euros to restart battery. Money was taken from fuel deposit without telling us. I would never hire a car from Centauro again. If you do hire, please ensure that you take out your own private insurance cover.

don't waste your time. Rude staff, terrible rigged system, unprofessional, phone lines don't even…read morework. Absolutely the worst customer service experience i've ever encountered.

Fastest service car rental I've ever experienced!!!…read more So my husband and I pre booked at a different car rental unfortunately because we've both been working a lot we forgot the most important piece... International drivers license. Thankfully they told us on the airport that europcar accepts California drivers license Margo was so helpful specially for a last minute services we were out of there within 10-15 minutes with all the documents signed and out of the garage

Hidden currency conversion fees (when choosing "pay at pick up")…read more Palma Airport - PMI, Mallorca Warning: long post for a rather small issue. Company uses DCC (Direct Currency Conversion), meaning they convert to your local currency using an unfavourable rate and adding a 3.25 conversion fee). I asked specifically, when picking up the car, to pay in euros since companies are only allowed to use DCC if the customer explicitly agrees to this. Despite this I was charged in my local currency. This added approx. € 5 to my bill. Size of added fee will naturally vary depending on length of rental, choice of car etc. I assume most people won't make the effort to fight this, which of course is why they do it. I contacted their customer service and was told they need to charge in the local currency if the card/bank used doesn't support payment in euros. Seemed more than a little ridiculous seeing as I've used the card several times throughout the trip. In order to refund the DCC charge they required a written statement from my bank that payment can be made in euros. I actually got such a statement and have asked for a refund - doubt I'll get it though. Just thought this might be interesting since Europcar, Hertz and Avis is in more or less the same price range and I've never experienced this behaviour from the last two. Going to stick with them from now on. Apart from this "small" nitpick everything worked out well. Fast check out, fast return procedure and helpful staff. Europcar is certainly no Goldcar or OK Car Hire but there's still some room for improvement.

They claimed that I left the car's seat humid, and they charge 30 euros! Reading the reviews I am…read morenot the only one who has had this bad experience! They will find any details to charge extra I rented a car for 3 days and left it yesterday, 14th July in Palma de Mallorca with hiperrentacar.com We asked to show the terms and conditions and it was nothing written, so they couldn't show it but they anyway charged it. Avoid this company!!!! it shows cheaper and the end it is not, but again better to go with a trustful company than this one.

This company will try to overcharge you for any unreasonable matter (They claimed that I left the…read morecar's seat humid), even though they can´t show you this clause in their term & conditions. Conclusion: this is another company that shows cheaper price than competitors but they will try to overcharge at any time. Avoid an unpleasant experience at the end of your holidays.

Renter beware, very likely you will get charged for fake damages. Take many photos of car before…read morerenting.... Super corrupt

Worst rental experience ever!!! No signage. have to walk out to a parking lot with construction…read moregoing on with a super slow person, trying to get people on shuttle buses that don't come very often.Absolutely horrible.

Abusive and unjustified charge - lack of transparency…read more I was charged an administrative fee by Click Rent Mallorca for allegedly handling a parking violation that had already been resolved and paid on time. Click Rent never provided any proof that there was a second or additional violation. Despite several requests, the company refused to send the official police notification that they claim to have received. Without any evidence of a new infringement, this charge is unjustified and abusive. The lack of transparency and the refusal to provide documentation is unacceptable and leaves the customer without any means to verify the legitimacy of the charge. I do not recommend this company due to these unfair practices.

I have come to Europe, at least 50 times and have rented a car every time. I recently moved to…read moresouthern France and would rent a car from Barcelona. I had the worst experience with click Rent than any car rental. I've had in all of the world. It was worse than India Asia, South America, Africa. They are the worst people I've ever experienced and the worst company. Only go there if you are looking to end up paying four times your car rental price because that's what they think they can do. I rented a van which cost over €400 for two weeks. Upon delivering the van, the awful woman at the desk told me she was keeping my €500 deposit because she saw another person in the driver seat. To explain we had parked the car to return it, but because the location of the rental is right off of a main circle, the car had to be moved for a vehicle to enter, and I was in the office talking with the woman. She chose to charge me €500 because my boyfriend moved the car all of 10 feet. I had emailed with them arguing this for weeks for them to just tell me it's not their problem and they're keeping my money. Do not use this rental unless you are prepared to pay all of your deposit and they're going to make you pay €60 on the spot for an international drivers license even if you already have one from a different company because that's how they are.