Always dependable and thorough. Anytime my truck is there they make sure it's top notch when I get…read moreit back. Good people excellent service very efficient and knowledgeable.

As expensive car, I was filled with apprehension and anxiety. However, Miss Breeden made…read moreeverything possible for me. She assured me and dealing with this process everything will go smooth and it did. I am very appreciative of Darlene Breeden. And Pohanka is very wise to have a lady like Miss Breeden as a part of their team

I was originally driving by the dealer, when I saw a vehicle that I have been on the hunt for!…read more It was a very random stop, but once I walked into the office Ron was very helpful with getting the vehicle pulled up- and ready for a test drive.. Overall, good communication, and Speed! If your in dire need of a vehicle, or information on one- your in good hands!

In September 2026, we had a terrible experience. The dealership presented a 2019 Kia Forte at a…read morevery good price on their website. The pictures showed the car was in good shape, including a working dash display, that is approximately 10 inches across. When we test drove the car, the computer display did not WORK. It was 100% black, no images trying to show through, truly a not working display. They sales rep said this is not a problem, they've ordered a new computer display for the car. The rep wanted us to buy the car, and then the would fix it, when we brought the car back for the repair. We asked, what if there is a problem in the wiring, that the display is not the issue? Would they fix that if the new display change-out didn't work? The dealership would not commit to guaranteeing they would fix the display issue, only that they would install a new display. (Very shady) TWO days before we made the 3-hour drive to look at the car, we talked with the sales rep. We asked, why is this car so cheap? He said they have many Forte's and they want to get rid of them. When there, the sales rep also told us they get 100 new cars every week, which was another lie. I find it very hard to believe this dealership has the capacity to prep 100 used purchases every week. And there were only a couple couple Forte's on the lot. On their website in the car description, it read that the car comes with a remote. When getting ready for the test drive, the sales rep provided us with one metal key, and said that's all they have. He said to unlock the car, you have to pop-off part of the door handle, and then unlock the car manually. We had to ask them to provide a remote, as they did not offer to provide one. Seriously, they wanted us to unlock the car manually forever... I'm guessing the piece of the door handle that you have to pop-off to get to the manual key hole, will likely become loose and fall off after a few weeks of being popped off regularly... ALSO, when they brought the car up for us to test drive, it was covered in thick dust. The sales rep told us they have a detail shop, and they didn't do a good job on it. They knew at least 1.5 days in advance we were coming. They could have washed the car. (It looked like the dealership has a drive through car-wash beside their garage in the back) During our negotiations, we asked if we could speak with the manager because of the display not working and not having a remote? The rep said he is in a meeting. But the rep kept going into the manager's office to talk with them about our situation. The manager NEVER came out to talk with us. He obviously didn't care if we felt like we were not having a good experience at their dealership. They tried to push us into another couple cars, but we quickly saw damage on the other cars from accidents that were not properly repaired. For example, in the front passenger wheel-well of an Altima, there was foil tape trying to seal the busted plastic wheel-well guard. On a Honda accord, the hood had a spotty / poor paint job, definitely not a manufacturer or professional paint job. Everything about this used car dealership was shady. They need new management that will push quality service and honesty. Be careful here. Maybe they have some good cars, but we had a terrible, untruthful, and non-customer friendly experience with them. *** I'm anxious to read the dealership's reply to this message. I'm sure they will spin it, and try to make it seem that we were unreasonable. All we expected was for the car to be what we were verbally told before visiting the dealership and of course for the car to be 100% as indicated on their website.

Car shopping and repairs are always nerve wracking and can be expensive. I appreciate the…read moreprofessional advice and professionalism of staff. They are friendly and knowledgeable of the vehicles. The waiting areas are wi fi friendly. If just by circumstance your vehicle has to left overnight for work, rental vehicles are available. I love the free car wash after your vehicle has been serviced. They communicate frequently so you know exactly what is going on with your vehicle.

I secured a car from Massachusetts, flew down to take delivery. Everything was as ready as possible…read morefor me, staff was professional and well informed. It was a great experience!

When buying a car they will call you everyday and act like they care. Once you leave with the car…read moreand there's a issue, you will get no response. I wouldn't buy from here again!!!

I will never buy another Hyundai. My 2021 broke down due to a safety plug which the manufacturer…read moresaid was not in the mode. The part has been on back order for four months and still waiting. I received a voice mail stating the part would be here Feb. 11th, fixed by Feb.12 and again still waiting.

My 2014 4-Door Toyota Tacoma (Sport) appraised for $19k the day before visiting Star. They said…read morethey'd give me $4k for it. It needed some minor cosmetic work and had some mud on it. I would have understood if it was too much work for this size dealer and they couldn't take it. Not sure I'd ever do business with them after telling me it's only worth $4k.

I showed up to look at a car they had on their lot. I found the car on Autotrader.com. The sales…read morerep was less than enthused to help me. It seemed as though I was bothering him by asking questions about the car. The car itself was horrible, it failed inspection for a reason that he could not specify. He told me that he could have it re-inspected and it would be fine...Oh really?? Thats illegal buddy. No where on the online add did it say the car didnt have a valid state inspection. When I started it...after having to jump start it...it shut off when I tried to test the A/C and heat. I told him that I wasnt interested in a vehicle that needed so much work and that these things should be taken care of before the car is put up for sale. He said "OK" then walked away. Stay away from this place, shitty cars and even shittier service.

The customer service was great when I purchased my vehicle, but everything went downhill once I…read moreactually needed assistance. I've called multiple times and can never get in touch with anyone. No callbacks, no follow‑up, nothing. It's frustrating to feel ignored after making such a big purchase. I expected much better support.

Outstanding experience working with Ralph Yates. He was professional, honest and knowledgeable…read moremaking the entire sales process easy and stress free. Ralph took the time to answer all my questions going through the truck and never made me feel pressured. Everything was smooth from start to finish. I highly recommend seeing Ralph Yates for your next used or new auto purchase at Sheehy GMC.

Based on the review I should have known better than to get serviced here…read more RAM 1500 in for oil change with two other complaints. Passenger visor mount bracket loose/broken and wiper nozzle not spraying. I was told they needed to replace my visor $680 parts/labor. Mopar replacement mount $34. Replace spray nozzle $303 parts/labor, Mopar replacement nozzle $17 and ChatGPT assessed difficulty 2/10, and repair time 15-30 mins with only a screwdriver. That's a $1,000 repair bill for $50 in parts and maybe an hour of work.

Dishonest. Misleading…read more If I could give zero stars I would. Internet stated processing fee was included in price. Then added processing fee in to OTD price. Stated that was a misunderstanding. These people are the reason car salesmen have such a bad name.

"I am extremely disappointed with my experience at Safford KIA of Fredericksburg. I had the…read moremisfortune of speaking with the Sales Manager, and I have never encountered such a lack of professionalism. He was incredibly disrespectful and spoke with a shockingly rude tone. He has zero communication skills and clearly doesn't know how to treat customers. -What's even more insulting is the attempt to tack on $1,000 in unnecessary fees. Honestly, instead of trying to squeeze an extra $1,000 out of customers, you should take that money and invest it in a class on professional ethics and basic human decency. Your reputation and your terrible attitude need it more than I need your car. I strongly advise everyone to stay away from this place. Take your business somewhere that values customers and operates with integrity

What an absolute disaster! I drop off my car at 10:15 am for an appointment made on-line. I am here…read moreat 7:40 pm still waiting. The oil change was completed around 3 pm (assuming the service advisor was telling the truth- paperwork says they started at 3:09 pm) but the brakes originally picked were incorrect. Someone grabbed manual and the wrong pads. No apologies were offered and no courtesy loaner was provided. What a huge disappointment! How is it that my car is at the dealership for over 8 hours and just given to me after 8 pm? The only positives from this experience are the Uber drivers who came to pick me up and drop me off. The Uber drivers were pleasant and dropped me off and picked me up with no issues. Kia Motors USA can't even explain this 8 hour wait while other cars dropped off much later were done much earlier.

Ask for pricing on new Subaru. Gives me quote on 2025 model without explaining a year old model…read more Plus never reviewed sticker with me. So I questioned pricing quote and they said add on's without telling me about this till I asked and then did not say what they were . Quoted 895 for a VIP club without me asking or explaining first. Then on a year old model they subtracted only one thousand on a price close to 40 thousand for a lease quote. Then when I questioned they said 'what do we have to do to earn your business ?' Just the facts as I see them. Nice car by the way.

Lorie is a wonderful advisor. She was very sweet and helpful. I 100% recommend her. She walked me…read morethrough what each car thing was best she could w my limited understanding.