Location is always very clean and staff, very professional and polite, staff is very helpful, you…read morewill not be unsatisfied

CUSTOMER SERVICE!!!! I was on the phone 43 minutes on hold!…read moreUnbelievable!!!! How can any business was expect customers to stay on hold that long! Totally inconsiderate.

I love my bank! Everyone in this particular branch is always so nice and warm. There is never too…read morelong of a wait and I've never had a bad experience here. ...just wanted the world to know!

Had an amazing visit, I highly recommend Chelsea Tubbs to anyone looking to open an account with…read moreWells Fargo, she walked through the entire process within 40 minutes due to my time restraints, I had just an hour on my lunch break and I've been needing to open an account yet my schedule has been just so busy that I only had this short time to get it done. Phenomenal service, extremely friendly, I look forward to banking with Wells Fargo!

Hours are FABULOUS, even open on Sundays.. Friendly people. Free money orders. NEVER have bogus…read morecharges for anything...

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.

I've been banking with Wells Fargo for years and this branch (White Settlement, TX) still has the…read moresmall town service. From the tellers to the Personal Bankers: Johna M., Francesco and Michelle, I've had superior service with opening new accounts, ordering checks and explanation of transactions. It's always a pleasure when I'm in town to stop by and say hello to these very kind and very professional people. The personal service at this branch is the best! You won't find a better group of dedicated people.

Opened my account on line made my deposit .... Customer Service was 10+ Benbrook Branchread more

I'm a Front Bank customer and have been for approximately 15+years. I am not affiliated with Frost…read morein any other way...and never have been... so I have no biases when I offer my personal experience and feedback. Frost is the ONLY bank I will ever do business with. I'm completely convinced that Frost not only excels in the banking industry... they literally leave all the rest standing in the dust and shaking their clueless heads! Reasons: excellent terms ... friendly laid back atmosphere... hospitality cookies (seriously)... high level kindness mantra... vested interest in your situation... warm, personable people hiring criteria... an obvious standard of ethical approach and advice... and HISTORY that impresses and entertains! I say all this , but simply put... Frost Bank is by far the literal best.

Frost Bank is an outstanding bank! Their service, the staff and the benefits are like no other…read morebank! I would highly recommend Frost to anyone! The staff is very professional, friendly and go the extra mile to help customers.

I came here to open a shared checking account with my boyfriend so we could start paying for…read moregroceries by card. I couldn't open one with my bank as banks usually have to have a direct deposit linked to your card and have penalty if you don't use the card often. I contacted EECU and found out I don't need direct deposit. When we went in, the place was pretty empty. We were greeted nicely and the finance manager has able to assist us immediately. In 30 minutes, both of us came out with our new debit cards. It's great you don't have to wait for your card to be mailed. I loved how everyone was very nice and welcoming in this branch and the service was quick!

If I could give zero stars, I would…read more After my father passed away, my mother needed to refinance his vehicle through EECU because she continues to drive it. What should have been a straightforward process became a series of communication failures, errors, and unnecessary delays. Our first experience at the Hurst branch immediately caused us to lose confidence in the loan officer handling the situation. She told us she did not know how to navigate our circumstances, so we ultimately contacted EECU's digital branch, which was able to guide us through most of the process. Because the auto loan still required documents to be signed in person, we specifically scheduled an appointment at the North Richland Hills branch rather than returning to Hurst. The night before that appointment, the Hurst loan officer called asking whether we had intended to schedule with her. I then contacted the NRH branch to confirm our appointment was with them and explained why. No one returned my call. We arrived for the NRH appointment as scheduled. Despite having an appointment, paperwork was still being prepared after we arrived, and the process took nearly an hour. We were then told an issue prevented everything from being completed and that additional documents would need to be electronically signed later that day. Later that afternoon, we learned another form had either been missed or had not been completed correctly. We were told it had to be resolved that day or the loan closing costs could change. My mother and I completed the additional electronic signatures as requested. After that, we received no further communication and reasonably believed the loan process was complete. We were told we were simply waiting for the Texas registration sticker from the title department. After three weeks with no sticker and no update, I called EECU myself. I then learned that a form had been waiting for the NRH loan officer to take action on it for those three weeks. It appears the process only moved forward because I called to ask what was happening. Meanwhile, my elderly mother is driving a vehicle with an expired registration while we continue waiting for EECU to complete its part of the process. The issue here is not one isolated mistake. It is the repeated lack of follow-through: unanswered messages, incomplete or incorrectly handled paperwork, missed steps, weeks without proactive communication, and a three-week delay that was discovered only because I followed up myself. We received multiple apologies, including from management, but apologies do not correct an ongoing lack of basic follow-through. Based on our experience with this auto loan, I cannot recommend EECU. When handling something as important as a vehicle loan and title/registration paperwork, customers should not have to repeatedly monitor the process themselves to make sure required steps are actually being completed.

Cergio is extremely ambitious and does great work. I stopped by this branch which I do a few times…read moreeach year on average. Most of the time we use a branch closer to our home but this branch is convenient if you have errands to run in the 377 area in Watauga. After getting a little money, I was headed out the door when a gentleman (Cergio) asked if I was interested in saving money on my Chevy's loan. I told him my Chevy was paid for but we bought a new Cadillac a few months prior and I had been trying to get that loan over to EECU with zero luck. In fact, I had been told they were 90+ days behind and were not working to refinance loans very much. I was shocked when the people at our home branch had told me this. All previous experiences with EECU had been great in terms of incentive, speed, service, etc.... I had always found everyone very helpful and responsive so this lagging lengthy display was a new experience. I asked Cergio if he was serious and if he could get the loan switched over within a few weeks. He told me he felt that was exactly what he would do. I spent few minutes getting him our details, exchanging emails and phone numbers and off I went curious as to how this would progress. I had applied four months prior at our branch but was told they could t help us for months. Within 2-3 weeks, Cergio got our loan refinanced, saved us some money with a lower rate and had the loan closed. He even assisted in getting our insurance certificate over to the right people at EECU. Thank you Cergio and Watauga EECU! You did a super job and helped me accomplish something I had been trying to do for months. He had no idea when he approached me. I wanted to let his management team know that his efforts and service are rare today and we appreciate him!

Do not get auto loans through Eecu unless you would like to waste part of you day EVERY time your…read moreinsurance comes up for renewal. They have the most uncustomer-friendly policies regarding this. You are REQUIRED to use a third party website to upload a declaration page for every vehicle you have loans for. Not all at once, but separate transactions. Talk about a waste of my time. You cannot go in the branch to do this like every other bank or credit union I've had loans with. I don't understand why they can't tell I just renewed my insurance. I'll never get another loan through this credit union. American Airlines cu is so much easier to deal with. Time to refinance I guess

I would ordinarily never rate a bank on Yelp. I've hardly done a couple of restaurants. Having said…read morethat, there are very few reasons to go into a branch when you have direct deposit, so I only go in once a year to this location. There is a guy there named Francisco, and he greets me at the door when I come in once a year. He asks about my wife and kids, calls me by name, etc. I already know that he could say "Hey Patrick what's up", but still calls me Mr Johnson. Consummate professional. He's the kind of cool dude that makes you want to go to him after conducting your business and saying "thanks fransisco see you next time" but he's always with another customer already. Awesome service as always, thanks!

Expect thus bank to hold your checks that you deposit for 4 days, and then 2 days after that with…read morenew accounts. First it was because of the new account. Second was for not enough money in account when their was and then be told it was because that they don't know what a check looks like. Be prepared to be treated as a convict when they do not know what they are doing.

I'm going to refrain from using swear words or cursing because I don't want this post to be flagged…read morefor offencive language and I want it to be read because Keith is a complete and total paramecium. When I walked in keith (black guy at the counter) greeted someone about 30 feet in front of me (he decided to use the ATM instead) I walked in closely behind him and was not greeted (probably because I had a jar of coins and children) I walked closer and then finally he asked "can I help you" he saw that I had a bunch of coins and I put them on the counter. He said "we can't take those" I responded "you can't take money?" Genuinely confused. He claimed chase only accepts rolled coins so to disprove he ridiculous remark I pull out .13 cents and say "how about this, can you accept a Dime and three Pennies" He responds "no, they must be rolled" I ask for an manager, ive obviously done something to upset this troglodyte and the woman approaches and rather than have this egregious attitude she comes with solutions. I go on to tell her I'm a Vet and a business account holder and don't appreciate being made felt as if I'm inconveniencing the bank teller with unrolled coins. I'll be closing my accounts (checking, saving and business) and switching to a local credit union. Chase has lost their way and are looking to have a similar gate as Wells Fargo.

Other than the odd way the parking lot is I sure liked this location…read more Quick service as soon as I walked in. They were about to close but this lady helped me anyway. I needed a new card and she helped me pick out a new Disney card! I didn't even know they had Disney cards!! Woohoo Mickey Mouse!!!! Very good customer service and cleaner than most banks..

Only ever use the ATM for what I need. As a result, this location suits my purpose very well. The…read morearea is well lit and properly maintained. Hardly, if ever, have any issues with the bank. The ATM and online services is always above and beyond what I need. Way to go B of A!

Beautiful brand new location!! I'm so happy I decided to stop and open an account today. The whole…read moreprocess took about 30 minutes. We were helped by the Relationship Manager and I am so surprised by how easy he made our experience from start to finish. He was super informative and knowledgeable about exactly what I need for my new account. Being a Chase user after so many years, I can say the customer service here will definitely keep me bringing my money over here! Thanks!!