Honorable people make mistakes and correct them. Dishonorable people make mistakes and don't, or conduct themselves in conscious, unscrupulous behavior and thereby the thought of correction doesn't penetrate their minds.
On Monday, September 24th, I contacted the office in Anaheim regarding a bill they created on my behalf via Labcorp. Though I get my pregnancy tests INDEPENDENT of Labcorp (because they are over priced), this office decided to send them an order for a pregnancy test which I was invoiced for to the tune of ONE HUNDRED AND TEN DOLLARS!
I called the office and spoke with Andrea, who confirmed that they indeed re-sent the order in ERROR-for the hcg test, even though I had crossed out that portion of the order prior to Labcorp drawing my blood.
I also spoke with Lauren, who assured me the bill would be rescinded and they would take care of it on their end; contacting Labcorp directly. I told her to forward the confirmation of the waived fee to me e-mail, as it should be in writing.
Since I hadn't heard from them, I called Kramer's office to get confirmation of the waived fee, but all I've gotten is the run-around.
History: I began paying (cash) doctor Kramer for dermatological help in August 2018. From the beginning I sensed he did not like nor appreciate my presence. I've visited his office numerous times and have NEVER seen any Black people, either as clients nor patients and certainly NOT employees.
He overcharged me for Sculptra (which gave my eyes twitches, because of where he placed the injections and I had to lay down for over 20 minutes before I could see normally) and though he said my treatment would have $125 off the cost, that was quickly rescinded, so I paid $1400 for a one time injection. Later found out other offices in the area, charged half the price.
He strikes me as money-hungry and discriminatory. His follow-up visits cost me $85, though the last follow-up visit was conducted by his P.A. (which should've been a lower fee) and the one prior to that was him just writing a prescription. And though he started me on Myorisan, he didn't even bother to check my skin and see (to make suggestions) on what I could do about the dry skin, red eyes, etc. Again, horrible treatment toward me; absolutely discriminatory.
Keep in mind, the P.A. didn't come to see me until AFTER I had waited in a freezing room for over half-an-hour. After the visit with the P.A., which was the same cost as the visit I would've had with him, I saw Kramer near the counter; he didn't even acknowledge my presence. Most decent, non-discriminating doctors, at the very least, would've said "hello".
The last straw with me has been this issue with the erroneous invoice from Labcorp. Kramer's office (Aesthetic Dermatology) admitted this is their error and promised to contact Labcorp to get the charge waived. I was to have my written confirmation YESTERDAY.
I called today to find out why I had not received confirmation of the discarded fee and was told I needed to speak with "Pat" (who handles their billing). I spoke with Pat and she told me she knew NOTHING about this issue. So by this time I re-boiling. All I could think was "why are they so unprofessional and disorganized?" and "why has this seemingly easy mistake (if it wasn't fraud) not been corrected by now, with written confirmation of reversal?"
I would NOT recommend this doctor nor this office. read more