Horrible service! I don't understand how they can't get someone to manage this location. There is…read moreALWAYS a long wait.

This branch is the worst of the worst of a once fine financial institution. BofA sucks as it is but…read morethis branch is run by Morons. EVERY time I use their 2 machines I encounter a technical issue forcing me to go in and wait behind 8 other Patrons with 2 teller window open. DO NOT USE Bank of America. As soon as I tweak my DBA, I'm going to Fresno First Bank. I'm treated like my name is Musk there!

They had 30 minutes wait time on the phone and 30 minutes of wait time in their office to open a…read morenew account. They had a customer line that snaked around in the office and only one person at the customer station. This is not the kind of business that I want to develop a relationship with. Their idea of customer service needs a lot of attention. I will open an account elsewhere.

I'm Really happy with the experience I had opening a new account her recently. The staff was very…read morefriendly. I believe the name of gal helping me was Stephanie and she was really nice. Also I believe she mentioned that she normally didn't do new accounts but I couldn't tell. I'm looking forward to banking her for quite some time. Also all of my accounts were free and I got a really cool free gift!

They are very hard to contact. Nobody ever answers or calls back. I have been trying to get in…read moretouch with them for weeks now. I don't live in Selma and I wouldn't want to drive that far anyways for things that can be done over the phone. So frustrated. I have always had my payments automated for the longest time and now they're saying they haven't record payment and I can't even contact them and I'm locked out of my account again. Definitely do not recommend. Wish I could switch !!

Warning: Do not waste your time with this bank because they will not invest their time in you…read more Make sure to read the reviews of others & you will see they have terrible ratings. Their website says they are "known as the Credit Union that truly cares about each and every member, as reflected in our member surveys... We treat members with kindness, dignity, and honor. We do the right thing by helping members make sound financial decisions." Unfortunately this could not be further from the truth. Whether it be investing, helping w/student loans or the various hurdles of life, most of us want a bank w/excellent customer service, is dependable, accessible, has low to no fees, great rates & understands our financial status to help us as we need it. If this is you, this bank is not for you. There are many other local & online banking options which would do more to help you than this bank ever can. My parents have also banked with this bank for more than 40years & my grandparents for more than 60 years. Any time credit, mortgages or auto loans were sought, this bank was no better and often w/worse rates than they were able to find elsewhere. I have been a member for over 20 years & honestly I only keep my account open to help transfer money to my parents account to help them as needed, but w/the advent of other more convenient modalities for transferring funds I will be definitely closing my account after they were not willing to help me out or even consider my circumstances & will encourage my parents and grandparents to do the same. I do not keep money in this bank because of their terrible rates & reports of accounts being frozen especially if traveling, or on weekends/holidays or after hours. Don't believe me just dial their # 559 252-5000 & immediately one of the first prompts you receive is what to do if your account is frozen. I recently used PayPal to make a payment not realizing it accidentally withdrew $30 from this bank where I do not have money kept so instead it used my overdraft account to make the payment. We recently moved and I had not yet updated my address with Fresno County Credit Union who then changed their name to Noble Credit Union. I was also locked out of my online access for reasons beyond me and tried to connect w/a live person on the phone but had a hard time due to me working a hectic work schedule. Finally i was able to make it into a branch and I found out that i was more than 30 days late on my $30 amount and was immediately reported to the credit bureau. I did my best to explain the circumstances but nobody wanted to hear anything other than, you were late and we reported it. They said their policy is if it is not their fault they will not help. I explained I had never been late w/any payment to them before in my 20+ years w/them and I have tons of student loans & assets that make $30 seem like nothing and it was an honest mistake mostly mine but not helped by them. I asked for some professional courtesy and understanding but they were very crude and unhelpful with everything and did not care that they were losing a 20+ year customer.

I've had an account with them for over 10 years and I have never had any issues they don't have as…read moremany locations as they did back in the day but it's nice to be able to stop in once in a while in a world where almost everyone does mobile baking it's nice to be able to go into a branch especially if you need foreign currency they are able to get it for you the next day for I believe a 15 dollar fee which is totally not bad, I also have a credit card with them that I am able to use when I travel out of the country

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

I'm very satisfied with my overall banking experience with this location. This branch location…read moretakes pride in the organization and cleanliness. They are friendly, caring, and get you in and out as prompt as possible. Branch manager looks like he ate a lemon, but he's actually quite nice and professional. Parking is a bit of a headache because it's very limited. They did fix (better) this issue, but it's still a pain in the butt because it's in the middle of the downtown area. Either way it's my excuse to pay my visit to Pizza Pirate next door ;)

My mother banked here before she passed. After she passed away they were extremely helpful. They…read moreimmediately had the SS payments stopped so we did not have to deal with it. My stepfather does all of his banking there. They know you by name. Each time I take him in to do his banking they are so nice, courteous and considerate. Because of how well they treat you, I opened a safety deposit box and will look into other services as well. What a breath of fresh air after dealing with the passing of my mother. My stepfather has nothing but great experiences with them. And always ask how the family is doing.

Zero stars!! Don't waste your time walking in. Customer service experience is horrible hereee the…read moreyoung girl Yemi or Yeim was absolutely no help on 2 separate encounters I had with her. I had to speak with customer service over the phone there inside the bank to get any help. She may need some more training. I received a check in the mail from West America bank and wanted to cash it there but I was denied that. Even after showing her proper ID (my drivers license) she said I needed 2 forms of ID & when I showed her my SS Card she denied that and said it needed to have a picture on it.. so then I referred back to my drivers license & was still denied being able to cash my check. It just doesn't make sense why you would need to see to picture ID's to cash a check. It's ridiculous coming into this bank on 2 separate times and not getting the basic service I need. I'll be traveling to the Visalia location from now on. Do better!!