I called today to see if I can walk-in and the receptionist who picked up was very rude. She did not try to explain or anything or give me other options she literally just said "no". What kind of customer service is that? She should not be working as a receptionist. read more

Would have been a great doctor but he has lost sight of the medical profession. The people at the front desk are much nicer and care more about your medical needs than Dr. Pignanelli himself. After going for a couple of visits, complaining about a constant stomach pain. He sent me to get various testing when it could have been done at his own office. Moreover, they did not tell me the results and one of the interns misdiagnosed me with gallbladder cancer instead of gallstones. Being a 19 year old at that time of the misdiagnosis, I automatically went to see another doctor for a second opinion. The person did the right amount of testing and figured out it was gallstones. More importantly, that doctor made a surgery date for the next week with a top surgeon from NYU Langone. That doctor had much more precision and care than Pignanelli would ever have. Being said, I would not recommend Dr. P at all to anyone. He not only did not care about my issues enough for a follow-up but also cared more about doing unnecessary testing rather (like getting my blood drawn and endoscopy) than just an MRI. I hope to see some improvements on his bedside manners and his attitudes toward patients. DO NOT GO TO HIM. read more

The most incompetent office I have ever had the misfortune of experiencing. The wait time is beyond ridiculous, approaching that of a free clinic or emergency room. I had a scheduled appointment the other day and waited for 2 hours with 30 other people in the waiting room with no announcement or apology about the wait from staff to the waiting room patients. I finally gave up and left as I have experienced this long wait time no matter what day or time I come in. I originally thought that maybe all the elderly people sitting and standing in the waiting room were there to get warm and watch TV. They are actually waiting for the Dr., though. Some of the M.A.s are not the most competent. These ladies are very kind and sweet, but need to get their money back from whatever training program they went to. They seem not to be supervised (and personally I think the office employs so many less skilled workers so they can avoid paying a nurse's salary). The M.A. placing my EKG leads did it completely wrong, which caused an abnormal reading that no one read, and resulted in me having to miss work another morning to come back for an echo. Another M.A. told me at the intake that I needed a physical, none was done (I don't know what was charged though), and she did not even take my vitals. I went for an ear infection, and mentioned neck pain and a pulsating in abdomen. Admittedly a lot for one visit. For whatever reason, the focus was on my past, resolved health issues instead of my ears. I got complete bloodwork, EKG, echo, nerve testing, an abdominal US, liver US, lower abdominal US, transvaginal US (all coincidentally in house) and was sent out for an MRI, chest xray, CT neck, and other womens' health tests that I did request (dexa and mammo and they added a breast US and genetic testing). I was sent to a ridiculous excuse for an office called Washington Heights Imaging (you can find them on G+ since they are not on yelp). Multiple referrals were given: GYN, ENT, orthopedist and a D.O. in gastroenterology that has no experience with my past (resolved and symptomless) GI issue. I was told I needed to go to the in house GYN, and when I pressed the issue and said I knew that I did not need a referral for a yearly gyn exam, the staff person finally let it drop and I went to my own choice of gynecologist. One of the M.A.s actually had the nerve to remark about all these referrals "well one hand washes the other". Excuse me? I could care a less. No one is washing my hand. I appreciate all the testing, um, I guess, but it would be nice if someone paid attention to the exam itself. I was with Dr. P for 5 minutes, tops. After the *third* follow up visit, I had to insist that he actually look in my ears. "send her out for lavage". So no nurse there can irrigate a patient's ears? I need to go for an ENT for this? Is there even a nurse at the office? Of course, he had a referral for a different ENT than mine. I had to insist that the referral be changed to my ENT. Also at the third visit, I was given some paper to sign stating that if I ever was admitted to the hospital, I only wanted Dr. P to treat me. What? I also have doubts about the skills of the in house ultrasound techs. One report came back that I have no ovaries, which I actually do, and were seen on the last transvaginal US from Lenox. Wut? The ultimate in incompetence was the day I was called in for my neck CT results (instead of having them read on the phone or sent): "Everything is fine" said the Dr dismissively in his 2 min visit that I had taken all day off work for. On my way out I ask for the report at the desk. I was given an MRI (!) head (!), for a male(!), birth date totally different and 20 years off (!), and nothing like my name (!). Not even close in either the first or last name. They had scanned the wrong report in my chart, the Dr did not catch it since he runs from room to room trying to get the most people in and out as fast as possible, and the M.A. not only did not see it but **physically gave me another patient's confidential test results**. Nice one. Actually, my CT neck was abnormal, so if I had not done the job of the office staff and actually looked at it, I potentially could have had a problem that went untreated. Taken by themselves these are small things that I would let slide, except for the comedy of errors with my test results. Taken in total it looks like the office has turned into a money mill. When I went to this Dr years ago, I thought him and his P.A. were great. They were way behind schedule every single time, but thorough and competent. It's a shame. read more

WORST CUSTOMER SERVICE EVER!!! Worst front desk I have ever had to deal with. Transfer you all over the place and don't answer your question when they FINALLY pick up. read more

GREAT MEDICAL OFFICE!... I like this office because they are very professional and modern, very good and friendly doctors, the staff was very helpful gave me all the info that I needed. I highly recommend this office to anyone! read more

I'm very happy with the service of this clinic. Dr. Pignanelli was very attentive and extremely helpful with the issues I had. The office staff followed up very fast, I really appreciate them worry so much about my health. The most important thing was that I was able to get all my studies done in the same place . The doctor must be very famous because there was a bit of a wait time but it's was well worth it. Finally I have to say that the way the clinic looks. It's not like any other clinic I have ever seen anywhere. Very beautiful and classy. read more

I have been going to see Dr. Pignanelli for over a year and cant say enough about his care. From entering his office and working with his kind assistants Melissa, Janel, Karen, Arlene just to named a few, to the cleanliness and check out process. His office and professionalism is second to none. As for care he provides I truly appreciated his approach of treating me as a whole, not a collection of potential disparate problems.. Since he is a one doctor practice he seems to be able to manage his time in such a way that he gives himself time to think and focus on me as his patient. No hurried review of my record as he scampers from his previous patient in the next room, and therefore no rush out the door to his next patient . That is really nice, and not like the typical doctor. He truly care about me as a patient and as an individual. read more

This doctor might be very knowledgeable of his trade, but has lost sight of what the medical profession means. He is no longer invested in his patient and rather has become a money hungry machine. Spends less than two minutes on his patients and orders a ton of unnecessary tests so that he can make the extra cash, as these test are perform right there in his office. read more

I am very Happy I brought my Mother to Amsterdam Medical Practice and was seen by Dr. Pignanelli due to her diabetes and high blood pressure that now are under control and she finally feels great Dr. Pignanelli is a great Doctor with deep understanding of these conditions and he practice modern medicine based on the most advanced technology. Amsterdam Medical is a beautiful and a very clean facility. The staff is very nice and humane particularly to an old lady like my mom that does not speak English at all. Thank you Doctor for taking such a good care of my beloved mother and thank you to all Amsterdam Medical Staff !!! read more

I have to say by far it has been the best i've experienced in my area and out of my area. I have been through years of testing for abdominal discomfort and breaking out in hives with no probable cause other than just a so called "h-pylori bacteria" i was treated for. It has truly been a blessing to finally find a knowledgeable doctor whom can actually get to the bottom of my problem without years of testing. Although, I do have to say that the wait was long and the whole time I was there I was contemplating on just leaving but once I got into the room and sat down and spoke to the doctor it was all worth the wait. Once I told the doctor some of my symptoms without telling him a prior diagnosis he was able to tell me what was going on and even told some of the symptoms I had actually been having. He told me EXACTLY what I have and has been treating me for it since. I am very satisfied with having made the switch from my prior doctors to this facility. Not only do they have almost every machine possible for most of the studies but I love that they also have other specialties within both of their facilities. This is convenient for me because all of my records stay in one system without me having to carry out consult notes to specialist as I did in the past. Dr. Pignanelli and his staff are very well trained for their positions, from triage, to techs and not to mention all the other doctors as well. They make you feel welcomed and very comfortable asking from your past history till the present one. For me it is important to have as many studies performed as possible because like one of our Spanish sayings "es mejor prevenir que tener que lamentar", so better safe than sorry. I have brought most of my immediate family into this facility and we all feel like a family within a family. Not to mention I no longer have to accompany my elderly mother to appointments anymore because they are also Spanish speaking, that is a super plus for me. Even though the wait is long and the consult is brief, I cant expect the doctor to know what's going on with me just with his bare hands so I do appreciate all the testing he has sent me fort. I appreciate a thorough visit and getting right down to business. Having said all this, I would really recommend this practice to anyone looking for a GREAT doctor with professionalism, years of experience and interest in his patients. read more