Melinda has been helping me find the right insurance plan for many years, first as a single person,…read morea married couple and now a family of 3! She and her team are always a pleasure to work with but recently Angelique really went above and beyond to help me with a very complicated situation. Soon after my baby was born, I had a major mix up with our insurance company and Covered California that was a huge mess! As a new mom, I had very little extra brain power to deal with it. I am beyond thankful that Angelique worked so hard to help clear everything up and get things back on track for our family. She has been so kind, smart, thoughtful, and thorough. If it weren't for her, I honestly don't know what I would've done. Thank you a million times Angelique!!

I was referred to Melinda a few years ago by a friend when I felt was swimming through websites…read moreand documents attempting to find a new coverage to hold on to my primary care doctor. It was overwhelming. Melinda and Angelique came to my aid with patience and thoroughness that were deeply impressive. Melinda did the deep dive for me and was able to not just find the insurance that would fit best to make this transition, but was also able bring a selection of possibilities for me to consider. She was also able to make what felt complicated and unintelligible, crystal clear and continues to make the process of securing health care far less intimidating. I am very grateful. Strongly recommend.

EXCEPTIONAL IN EVERY WAY! As a growing family, we are so fortunate to have found Scott. He is so…read morewell-versed in the field, and was able to carefully explain the pros and cons of each plan and provider to best accommodate our needs! He really listened to our concerns, answered all of our many questions and advised us on the best suited health insurance to ensure all of us would have the best and most affordable experience when needing medical care. HIGHLY RECOMMEND!

Had a great experience working with Scott at Boyer Insurance Services. He was knowledgeable,…read moreresponsive, and made finding the right coverage simple.

I had what was an unusually low rate from another carrier (home insurance), but I wanted to confirm…read morethat I was getting a good deal, when my renewal arrived with a sizable rate increase. A close friend who's a realtor, mentioned that he refers a number of his clients to Carla's office, and suggested I call. I spoke to Maria, and shared information regarding the coverage I had recieved, and the property in question. Maria promised to get back to me quickly, and she kept her word. She let me know that I had an exceptionally low rate with the existing carrier, and should definitely renew it. She didn't try to upsell me, invent silly reasons why the existing coverage was not good, or any of the other shenanigans that too many of us have come to expect from some insurance folks, sad to say. She also shared with me other insurance options her company offers, and helpful advice around future insurance purchases. Overall, even though I didn't end up purchasing a policy, Maria and the team at Carla's office was outstanding for being transparent, helpful and responsive. I would definitely recommend them, and I hope we have a chance to work together again in the future.

I absolutely love working with this Agency. Carla has always been caring and wonderful and then…read morethe fortune of me getting Yi Lan Chan on my account was so incredible. I feel like I'm working with honest, hard working, intelligent people who care and are responsive. I wish I could have an experience like this with other service providers! Thank you!

Blue Shield California has outsourced some of their health care to Magellan, who outsources it to…read morehealthcare provider corporations, who hire actual healthcare providers. The good news is that they were able to help me find a local provider within 4 weeks, which is too long but still relatively fast for my local area at the time. It was clear that they deployed resources and worked hard to find a provider that fit the qualifications I was seeking. The bad news is that Magellan does not support electronic document delivery so explanations of benefits, bills, etc. all come via paper. Imagine that! It's the 21st Century and they are still cutting down trees to send paper mail to customers that don't want it. As of 10/2020, Magellan says they have no plans to fix this. Of course, you probably also want to know about the quality of the healthcare provided. Overall, the health services provided have been fine. My biggest issue is that my provider doesn't return emails or phone calls, and fails to handle requests to change appointment dates. I complained to his employer (the corporate provider) and nothing changed. My assumption is that this problem is related to how Magellan compensates and monitors the quality of providers. When you are a customer navigating through 4 levels of systems and organizations (Blue Shield, Magellan, provider's corporate employer, provider) it's hard to know who is to blame for a problem. But I can say with certainty that Magellan is to blame for filling up my mailbox with paper.

The absolute worst. They must have financial incentives to prevent people from using their health…read morebenefits or submitting for healthcare reimbursement. The barriers they create, like 1-2 hour wait times to speak to someone in claims, are unethical and should be illegal. I don't blame the customer service people, but as a company they are shamelessly terrible at providing service to their customers.

I had a horrible experience with their call center and looked up their Facebook page and realized…read morethat they are extremely responsive to direct messages. I received a reply to my message quickly letting me know that a representative would call me within an hour. And it actually happened! Sherri in the CCP Social Media dept was a delight to speak with and extremely helpful with getting my insurance reinstated (after an address change glitch). Thanks Sherri! Blue Shield - your call center would benefit greatly by having Sherri and her dept train representatives on how to handle a call especially with something as delicate as someone's health insurance. You have to "understand" the urgency and concern to help figure out a resolution. THESE FIVE STARS ARE FOR SHERRI - she was calming, personable and exactly what you need when you are in a state of panic that your insurance has been canceled.

Zero ownership - Untrained clueless phone support team…read more Zero ownership. Every interaction on the phone is a nightmare. I explain the issue clearly within seconds, and they still waste an hour circling the same basic information. Support is clueless, disorganized, and painfully slow. There's no urgency, no accountability, and no sense that anyone knows what they're doing. Even the simplest data pulls take forever. This isn't just bad service - it's operational failure. Easily one of the most incompetent companies I've ever dealt with. I am glad I switched to Kaiser

I highly recommend using this particular Agency simply because of their rep, Cyril. He has…read moreaddressed everything I need to make sure I have the proper insurance for my home while still being cost efficient. He thoroughly went through all my options and even compared it to competitors to see how it compares. Cyril will look out for your best options, even if it means you might have to go somewhere else as he did when I needed something else insured. That's when you know you have an agent looking out for your best interests. If you're looking for insurance, whether it be for your home, car jewelry, life...anything, give Cyril a call and he'll take care of you.

We have been with Farmers Insurance Company for about 12 years now. Cy Salvador has been our agent…read moreand is the main reason why we stay with them. Cy tirelessly works with us to meet our needs and looks for ways/options on how we can save money. He is very quick to respond to our inquiries and is very honest and professional. He is truly an asset to the company.

I have known Greg for almost 1/2 of a lifetime! He was my father and mother's insurance agent- and…read morewhile I say agent he and Leah are so much more than that! They help so much and are so quick to respond-even if I mishandle something! They put my mind at ease and walk me through everything- they are just great people! I am so glad to be in the caring hands of Greg and Leah!

Jewels has been my agent for nearly 2 years. Thorough, incisive, supportive and conscience of…read moregetting best rate possible. 10+ all the way.