I came with a promotion code with no purchase needed for a chocolate dip fruit cone. When I entered no one was at the register in the shop area. I said hello and someone appeared. I told the gentleman what I came for. It's a Thursday May 08. He said they were not accepting the coupon because they were busy with orders for mother's day. No where on the coupon did it list exclusions. Additionally, they had premade chocolate dipped strawberries in the case which is what I was going to get. He didn't even attempt to help me. I wish I would've read the horrible reviews before stopping in. I will be making my purchases at a different Edible Arrangements from now on. read more

Edible Arrangements - Gift Shops Near Me - Fairfield, Connecticut

Horrible business logic - I placed an order for a small tray for $70 dollars to be delivered same day at 11AM in the morning. Paid $10 dollars for the delivery - it was delivered at 4PM. Had no idea when it would be there.. obviously my mom wasn't there to receive the chocolates so I had to tell my husband to bring them inside. When I asked my mom how they were she said the pineapple was too hard and the strawberries were too soft and didn't taste right. I did call the business and was told the manager would call me back (this was 2 days ago). I haven't received a call from anyone. I would also like to note i did speak to the staff member who prepared the pineapple and she said they do use the core. I'm not sure why I'm paying for a pineapple core... but I guess my moms review was accurate. She said it was too tough and tasted like the core and nothing else. read more

I wish i could give zero stars, absolutely ABSURD and disgraceful customer service from the "manager/owner" "Rebecca" if that is even her name. We have ordered from this location multiple times in the past and never had an issue, she even said yes we have ordered 4 times before from their location as she could see, and this is the first time i have ever had to call with an issue. I thought it would be an easy fix, but as i found out this owner does not want to take any responsibility or accountability for some product not being fresh. When our strawberries were delivered sunday, we immediately tasted that they weren't fresh or had been thawed, either it was made a long time in advance and had been sitting in the fridge too long, or they just didnt use fresh produce from the start, but right away the taste was that of a frozen but thawed strawberry, not at all fresh. Which was not ideal but we were going to leave it alone as we have ordered here before, HOWEVER, the next day ( less than 24 hours after delivery) there was MOLD on the strawberries, i called the store and explained calmly that we've never had an issue with the store before and usually am happy with their product, but clearly these are not "fresh" if they're molding already the day after delivery.. and so i would please like a refund. especially since edible arrangements has a "100% freshness guarantee" ...anyway the girl on the phone asked if i could take a photo of the berry with mold, i did and sent it to her, she said yes she got the picture and she sees the mold but a manager would have to call me to issue a refund.. the next day the manager calls and tries to ACCUSE ME OF PHOTOSHOP! I was shocked, she said because the background behind the berry was black that i must have photoshopped it... are you kidding me? why would i go to the trouble of photoshopping a photo, taking my time calling back and going back and forth with her to get a refund when i have ordered from them multiple times... suddenly the 5th time i'm ordering from them i'm a liar and apparently a photoshop expert?? It was so insanely disrespectful on her part that of course I started getting frustrated explaining it was a black background because i was holding the strawberry above my trash can so the background is of the black empty trash bag and that if they have specific requirements for what the background of the photo needs to be when trying to prove an issue, then the employee i spoke to who also looked at the photo should have asked me to take another with a different background, angle, etc.. she did not. she told me she got the photo, she saw the issue, and that she'd send it to the manager. i didn't think twice about the color of the background or what was in the photo other than the moldy strawberry. the "manager" even said yes it looks kind of moldy/bruised, so she sees that, but doubled down that it must be photo shopped because she didn't like the "background"... the lack of accountability is wild.. like mistakes happen! you didn't use the freshest produce this time! fine, no problem, take accountability, give a refund, and move on.... and i would have probably ordered again.. the way this manager "handled" the situation was completely uncalled for. she didn't even deny it was moldy, she just didn't like that the background of the photo was black...so since we apparently need to have an FBI level of detective skills to prove to this woman it wasn't a photoshopped photo, i sent her a photo of my nail polish that i currently have, proving the thumb holding the berry in the first photo has the same polish, it's clearly me holding it and not a doctored photo.... i can't believe i even had to go to this length, and still she refused to just give me a refund. will never order from this location again. if you ever have an issue they will accuse you of lying rather than take any responsibility... the fact she saw i'm a repeat customer and still chose to accuse me of lying is a level of outrageous that i still can't understand. BEWARE. there are much nicer places to order from. read more

Edible Arrangements - matching nails lol - Gift Shops Near Me - Fairfield, Connecticut

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Came for the promotion for free 6 count of chocolate dipped fruit and was told you had to buy one box to get one box even though the promotion online clearly stated no purchase needed and if they ran out then a $10 gift card for future purchase would be provided. This place is a rip off, tried at a different location afterwards and was given the free box with no problems. Do not come to this location, read the other reviews. read more

These folks do the best work and are very customer-focused. Last time I actually sent something to the wrong address and they helped me set things straight. Andrea was super-friendly and took a lot of time to help me out, even though it was my mistake. read more

FANTASTIC 10000/10. This was the most fresh, vibrant fruit I have ever tried in my life. The pineapple could not have been more correctly ripened. Mouth texture of sprinkles x pineapple x dark chocolate was exceptional. The sprinkles were an exquisite touch. Thank you so much to edible arrangements for blessing me with this platter. read more

Rudest people I have ever encountered. Messed up order. Will never return. Ashley- learn some manners and customer service skills

When my arrangement was delivered, I was not home and I instructed the delivery person to leave the bouquet and arrangement on my porch. I returned home an hour later to find the arrangement torn apart by an animal (squirrel, etc.). I called the store and without question they had a new arrangement delivered to me the next day! Great customer service and will definitely use them again. read more

My order was never delivered; I could not track it nor did the store phone number work. I submitted a form they had on their website twice and heard nothing back. I am looking for a refund but ultimately do not know how to even get in contact with someone from the store. read more