I went around the city looking for a shoe repair store and they are the far most best place I…read morefound, I recommend them to anyone. Great prices and fast service. Thanks

I brought my favorite pair of Italian boots to Boris Shoe for a sole replacement and leather…read morerefresh. As a performer, these boots are an essential part of my stage outfits and absolutely irreplaceable. I explicitly told the guy that they shouldn't be polished, as they have a brushed leather finish. He assured me he would use a neutral cream to clean them up while maintaining their look. I trusted him. He charged me $65, explaining that he would replace the soles. He even showed me two options--one looked like a Vibram hiking sole (which I immediately rejected), and the other was acceptable. Since he's the only repair shop around, and I like to support small businesses, I went ahead with it, expecting a proper refurbishment. What he failed to mention was that he was only replacing the heel, not the full sole--for $65! That's outrageous! When I picked them up, I was furious. He had used something shiny that completely altered the brushed finish I specifically told him to preserve. Not only did he not replace the full heel, but the bottom of the shoe was still dirty! He didn't even bother to clean them. The leather now feels dry, not restored. When I pointed out that the polished look ruined the finish, he actually told me it would "go back to the old look once I wear them." Seriously?! That is not how leather works. This place is a ripoff and will never get my business again. If I could give zero stars, I would. If you care about your shoes, find another repair shop--even if you have to travel to get there! PS I wish I had read this first from Wiki before taking my boots to Boris: "To clean brushed leather, gently remove dust and dirt with a soft-bristled brush, then use a damp cloth with a mild leather cleaner to wipe the surface in a circular motion;avoid soaking the leather, and finish by applying a waterproofing agent to protect it; do not use creams or waxes on brushed leather as it can damage the texture."

This is my second review for this company, and they did just as marvelous a job this time, as they…read moredid during my first visit for repairs. This time, I specifically only asked that they repair the ball foot portion of my boot outsole, and add some taps to the heels. They have my boots all the way right; just check out the photos!

DO NOT GO TO EDGAR SHOE REPAIR on 167 Street…read more YOU WILL BE OVERCHARGED AND THE WORK IS INFERIOR AND SLOPPY. I read a review from this place and thought that my experience would be the same. Boy was I mistaken. The repair place is horrible. I was overcharged to have one of my leather backpacks zipper changed for $25 dollars. I thought that it would be worth it since the backpack of good quality. The woman who did the work not only did she not change the zipper, she glued the old one with shoe glue and slimed all over the leather the zipper and the silver brand of the bag making the backpack unwearable. She insisted that she changed the zipper but as I asked other customers there, she was lying. Also, her stitching of bag is so inferior that the bag looked like a child took a needle and practice stitching for the first time. THIS PLACE SHOULD BE CLOSE. SHE IS ABUSIVELY OVERPRICED, SHE DIDN'T DO THE WORK PROPERLY AND SHE DAMAGED THE BAG WITH HER SLOPPY WORK.

Really like what he did with my shoes This is pretty…read morehigh-quality work and was also pretty efficient with time Trusted him with an expensive pair of shoes and he did well

Manny is a Complete Scumbag. My shoe was brand new with a few scuffs. I went to fix the scuffs. I…read morepicked them up, and suddenly my heel was broken on ny brand new shoes. He broke the heels so that I can bring them back and pay more money. He is a slimy salesman. Do not trust his business.

I needed a fanny pack zipper fixed. One of the two zippers of my Cotopaxi fanny pack got caught on…read morethe ribbon of the key loop that is part of the bag. I tried to fix it myself but it was lodged in there and messed up the zipper. The company offers free repairs, but I missed the window to drop it off at fedex. Bringing it to New Pauls was so easy. The man at the front was very friendly (and quirky, and joked around with me and my kid). For a reasonable price, it was fixed by the next day and looked brand new. No complaints. So glad to have brick and mortar repairs I can walk to.

I've had them repair shoes ($45), alter the leather strap length on a vintage bag ($45), and alter…read morethe strap length on another bag ($28). They've done great work on all and don't take too long either. Will definitely continue to visit when in need.

Amazing job! Cleaned and polished my loafers and have them looking like new for a reasonable price!!read more

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

Highly recommend Cobbler Express! I brought in three pairs of designer shoes that were in rough…read moreshape, and got them back looking almost brand new. I also had protective soles added to two new pairs of Margiela Tabis, and the work was flawless. Great craftsmanship, fair prices, and I'll definitely be back!

Amazing service for very competitive prices for New York City, plus owner is a very down to earth…read moresoul. Definitely will return. My bag looks amazing!

I went here because a pearl fell out of my vintage ring. He replaced it but with a fake pearl. The…read morering is 18k gold with 2 real pearls. He led me to think it was replaced with a real pearl.

Very nice, quick response, excellent quality of work! shortened the Chanel belt, work quickly and…read moreprofessionally

excellent service. everyone at Jim's is incredibly knowledgeable and wonderful to work with.read more

We have had a great experience with Jim's Shoe Repair. It is a real old-school cobbler that has…read morebeen in the family for generations, and you can see that experience in the quality of the work. They do an excellent job, charge very fair prices, and give honest, practical advice about what is worth repairing. Everyone there is also incredibly friendly and helpful. It is increasingly rare to find a neighborhood business with this level of craftsmanship and personal service. We could not recommend Jim's more highly.