Eric is a phenomenal human being he went above and beyond and I'm truly grateful and appreciate the…read moretime and effort that Eric has I went to his location because I needed three designer bags restored Fendi bag which was purchased the year of 2000 and two Gucci bag's which are older than my three grandkids ages put together... they're , 19, 10 and 3!!! Anywho, I was so pleased with the results of the work MrEric did on my three designer bags that I ended up bringing my Prada bag for him to restore and a pair of Italian leather shoes that I need to be stretched!!! By the way, the fee for my services were remarkable and reasonable Thank You , Mr Eric

They are at 2467 Arthur Avenue. I needed a shoe cleaning, and they did that and a shoe repair. Gave…read moremy shoes a new life. Recommend! (And Miguel is a nice guy.)

The worst customer service I have ever received. I went in with one pair of lite brown boots to…read morereplace the heel piece because it was worn out. He charged me $30 which I thought it was ok. I checked their Instagram account and saw that they did good work. When I came back to pick up my boots, there was a lady with 7 pairs of old shoes to do all kinds of repairs. She was only charged $55... I was standing behind her, so I heard the price she was given. You do the math! I think Alfonso makes up prices as he goes. I confronted him, but he didn't like it. He also changed the color of my boots from lite brown to chocolate brown. I asked him to polish my boots NOT to change the color. Needless to say, I gave this repair shop the benefit of the doubt, and I let it slide. I went back to get a leather bag repaired, and the price he quoted me was $300.00! I couldn't believe it. I walked right out. I will never return. One thing I must say to the manager is this: If you cannot take the heat, get out of the kitchen. That is a business, and you should be fair with all your clients. I wonder if the Greek guy that owns this place is aware of what is going on there. I had recommended this place to my friends and family, but I immediately let everyone know that this is not a place you want to go to. Take your business elsewhere. Period.

Alf's is an amazing cobbler. His work is excellent. I travel from Manhattan and have taken…read moreseveral pairs. He is courteous and all my pairs come back brand new and revived. I have no complaints. Only call before going, because he does close the shop to step out for lunch.

Romi was so kind and gave me a fair quote. He was able to restore my Chanel ballet flats, leather…read morestrap on a Gucci bag and even add a leather tab to another purse that many of the other local leather spots told me they couldn't do. And all within a few days!! Highly recommend!

I've had a tall pair of Ferragamo boots and Alexander McQueen ankle booties, both worn frequently…read morefor over five years. The Ferragamos had a damaged heel and some cosmetic scuffs in the black leather, while the McQueens looked fine on the surface but had soles so worn down that water seeped in whenever it rained. Romy managed to fix both pairs so they look and function like new. I'm thrilled to have my two favorite boots back. It was absolutely worth the money: he repaired both of my shoes, which retail for several hundred dollars, at just a fraction of what it would have cost me to replace them new. And all within 24 hours! I came on a Thursday afternoon and he had them ready for me Friday morning :) I will be back!

Bought some UGG shoes that were a little on the big side and he put additional holes in the straps…read morein like three minutes. Worked out perfect! He is definitely skilled at his trade and I appreciate his kindness. Happy customer right here.!!

Cobbler Express is simply the best! I've been coming here since 2016 and even after moving to…read moreChicago, I only bring my shoes back here- they are the only place I trust with my shoes! They're also super accommodating with rush turnaround so I can get my shoes before I have to go back to Chicago - so thank you!!! Definitely come here if you're looking for the best, highest quality shoe work that lasts for years and protects your shoes.

UPDATE: Because I very, very badly wanted to avoid having to take Leather Spa to small claims court…read more- which should not be necessary and wastes everyone's time - I agreed to send them back for stretching despite having been adamant from the start about not wanting the boots stretched. What other choice did they leave me after cutting them too small to fit? Well... they gave me zero updates throughout the process and didn't return them until I followed up which seemed to magically happen at the exact moment they were ready. In all likelihood they'd been ready but they didn't want me to see what they did this time, and they were right to feel that way. The boots are now next level destroyed. The leather is scuffed and worn out all over the place to the point where there is a very, very obvious difference between the leather at the foot of the boot and the leather at the shaft which looks like it was beaten with a mallet. But that's not it! They're still two different sizes and still have crooked seams. I've sent photos and multiple messages and no one has even acknowledged me since they returned the boots like that. These are absolute scumbags who know what they did, won't take accountability, won't respond, and won't even credit me for the $318 I paid for them to ruin beyond repair boots that were $1,995 plus tax brought to them in brand new condition. Just scheduled time off from work to go to the court and file a small claim and I am FUMING that I need to do this. I sincerely hope this company goes out of business. You can see from the reviews here how little they care about the work they do to high value and often irreplaceable items and there is no room in this great city or anywhere for a business like that.

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

BEST PLACE EVER - I LOVE SHOES - THEIR WORK IS QUALITY - ARTISTRY - took me a long time to find a…read moreshoe repair store - during COVID - I am so happy - I found this place - they are beyond wonderful to deal with and their work is superior. If I could give 10 stars I would - I 150% recommend them - they are simply wonderful!!!

First time I needed a shoe repair and had the best experience at Cobbler Express! My sneaker was…read morefixed in minutes and I was charged a very fair price. The owner replies very quickly by email and was very professional and kind. Highly recommend this location if you are in need of a repair!!!