I have written harsh reviews for Gould's Discount Medical in the past. I decided it was about time…read moreto update my review and raise my rating of this business. I still can't give it five stars because there are a few things that this business really needs to improve upon. This Spring /Summer I was trying to get all the medical equipment that I would need after my total knee replacement. I had recommendations from my Physical Therapist and also from the Orthopedic surgeon's office. After doing some research I knew that I needed a bariatric foldable walker, and a bariatric bedside commode. Originally I thought I would order them online. My husband and I decided to go to Gould:s not to purchase from them but to see in person the items we were thinking of ordering. Upon arrival at the store there was a single file line formed to be waited on. Not knowing if the line was for oxygen patients we asked at the register if we could look at the different walkers and commodes. The clerk nicely advised us to get in line. OK, but we were still planning on just looking and not purchasing at this time. By the luck of the draw when it was finally our turn we got a really nice gentleman. We first inquired about bariatric foldable walker. We didn't indicate we were not planning on buying it at that time. Our reasoning for this was I had assumed they would be higher priced than the internet. The gentleman went away to a back room for a few minutes and came back with the walker adjusted perfectly for my height. It fit me perfectly so we sat down to find out how much it was going to cost. The first step the employee took was to check if my insurance would allow an outright purchase or would it need to be a rental. After pulling up my information that was stored in their computer and updating my insurance info it turned out I was allowed to purchase it. So it turns out that the walker that was priced $154. would only be $99. which was the negotiated insurance price. Then the gentleman calculated my co-pay and it turned out my out of pocket price was $4. total. What! Of course we would buy it from them. The only catch was they needed a prescription from the doctor to qualify. We left and I contacted the doctor for the prescription which was faxed to Gould's. Then the bad news came. An employee from Gould's called and said my insurance would not cover the purchase because I'm not 300 lbs. It's true I'm nowhere close to that weight but my body shape doesn't fit the small walkers. If we bought it from them I couldn't even get the negotiated price. Unfortunately enough days had passed and time was of importance so my husband said we should just go ahead and buy it. When we went back and went to the check out register the price wouldn't pull up so the clerk called a supervisor over. The supervisor just pulled a price out of thin air so it was close to the insurance negotiated price of $99. I am frustrated but I also can't fault them that my insurance only caters to people over 300 lbs. I wish the person that initially handled our inquiry knew that was going to be a problem. Note: I never got them involved in the bedside commode because I found the perfect one online.

I had surgery & was billed by them as Self-Pay. They are the Only bill that was incorrect as I have…read moreinsurance. Contacted them repeatedly for months. I kept telling them to submit to my insurance & was assured it would be but of course never was. Spoke to my insurance to see id submitted & never was. Of course 7 months now & just received another bill. Terrible customer service!!!! Billing department Never follows through!!!

Got a new Pride Mobility Victory 10 scooter and lift installed by Performance Medical Supply…read more Unfortunately the foam filled tires are not perfectly round. My Back pain could not stand the constant bouncing, so My Doctor ordered Air filled tires. PMS installed the new tires. The next day My scooter started making an ocasionally grinding noise while not moving. The brakes also failed on mumerous occasions. I schelduled a repair at PMS and left the scooter with them an entire day. When I picked the scooter up at the end of the day, the repair order stated " NO TROUBLE FOUND". Immediately the next day the scooter failed again. A MONTH later my son inspected the failing scooter and discovered when my tires were replaced by Performance Medical Supply, they neglected to re-install the axil woodruf Key. The entire day they had it in for repair the tech must have NOT EVEN EXAMINED the scooter. Total non caring incompetence. I will avoid Performance Medical Supply if I can find another vendor.

Needed mobility help and Performance is the provider through the Veterans Administration. Staff is…read morefriendly and prompt! Installation of the hitch and carrier was started and completed in the time frame they said it was. Use was explained well and all questions quickly answered. I appreciate the great work!!

there customer service stinks. we were sent a headgear that didn't match the mask they sent. we…read moredidn't realize for 6 months when we went to use it we found out it didn't match with the mask they sent. called was told to take it back in city when I called city of Louisville office I was told it was too late to return so I'm going to throw out their mistake that Medicare

I thought this was going to be a great company to work with as the associate I worked with was very…read moreknowledgeable and helped me with my new CPAP machine in 2017. However, she told me I would be paying $50 a month for ten months then it would be paid for. Unfortunately that was not the truth. It was actually a 12 month contract. When I tried calling the company to get a copy of the original contract (which I did not receive) I never received any calls back until I got a late bill with a $5 late fee. I had to call about that. Profuse apologies and a retraction of the late fee. Since my insurance was billed and paid for their portion of the 12 month contract I just had to assume that the original associate did not know the contract. Next problem. I called 3 weeks ago to order supplies before the year end and before 2019 deductible kicked in. Needless to say, no supplies and no one answering the phone today. The voice mail said to leave a message then looped to put me on hold. I had to start pushing random numbers to be able to leave a message. (Try the number 2 button). If this was not the only company my insurance works with, I would definitely use someone else!

My mom got stranded at Baptist Hospital by the Rehab facility she was at because surgery ran late…read more I called a bunch of places and no rides available. I called Wheelchair Transport and even thou it was after 7pm, he gladly offered to pick my mom up from Baptist and take her back to Rehab facility. I highly recommend them and Claude was very professional and prompt with scheduled arrival. I will be using them again.

Extremely dependable and very punctual. I would highly recommend wheelchair Transport to anybody…read morein need of their services.

The website notes they are open NOW - and voice mail isn't set up on the business line! ugh! I…read morework 8-5pm and can't pick up my monogram top- Wish someone cared and told me when I paid $100 for my scrubs!!!! What ever happened to " Customer Service?"

Didn't browse the selection due to the "couldn't care less to help you" staff. I work in customer…read moreservice, this isn't how you do it. I was told by my employer & 5+ co-workers to simply to "go there and give my employee number" to utilize the scrub discount program my employer offers. Explained myself, showed my badge and was flatly told "that doesn't tell me anything" "I've never heard of that place" & then they offered no further assistance in resolving the issue aside from telling me to have my manager contact them. Mind you, I work 8-5 & can't make it before close during the week & used my day off to attempt to get this done. I shouldn't have ignored the reviews recounting the unhelpful staff.

Donovan is an excellent physical therapist. He is very gentle understanding and he cares about his…read morepatient how they're feeling what they're going through and also helping them get better. Also recommend this place for anybody who's has surgery or has anything wrong with them that needs physical therapy. This place is the place to be and the office staff is so professional and so nice. I love the receptionist at the front. Both ladies are just superb. Recommend 10 out of 10.

The PT's there are fine people. However don't believe it when they quote you the costs up front,…read moreyou will be charged more than the quote after the fact. It's typical practice for any corp/business associated with the health care industry- where extortion is a legal practice.