Ed is a nice guy on the phone, but he doesn't return calls after leaving voicemail for new business until weeks later. When he finally does call, he's a pleasure to chat with, and is full of knowledge - however, he never showed up for a scheduled visit to give an estimate - and he hasn't called back since.
We had his plow service as well, but he ALWAYS showed up about a day later, either after we already shoveled the driveway ourselves, or after the sun basically melted most of the snow and it didn't need to be plowed anymore (he would still plow and send you a bill). What's the point of having service if it's not timely in any way - unless you don't mind never leaving your house until he finally comes. He raised his plow rates for the 2015-2016 winter season, so with that and his no show for tree work this summer, we cancelled the service.
If he does eventually get back to you, it appears that new customers are at the back of list and will be lucky to get quality service - unless you catch him at a time in between jobs. It appears his customer base has exceeded his ability to keep up, and needs to either expand his business or stop taking on new customers and not delivering quality service. read more
