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    Ed Smith Office Machines

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    2 months ago

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    Officemax

    Officemax

    3.0(2 reviews)
    69.1 mi

    Soooo i needed a new laptop and to ship 2 items. I ship these items 2x per week fir the last year…read more Its a set of test equipment and we have 5 sets, all shipped weekly. Set them on the counter and after a few minutes they realize theres a customer and one walks over. Asks me what im shipping. I told him a test set. He stated it probably has batteries we aren't shipping that. Seemed he didnt want to work. Told him no batteries. He asked whats it worth, i assumed for insurance, i said $5k. He said "nope cant ship it" i showed him 6 labels including the one where it was shipped to me. At this point i was frustrated and was starting to believe the incompetence was malice. I called my warehouse and got permission to ship without insurance. Asked for a mgr. He came to the desk i told him i didnt need insurance and the value was $1. He said "no we arent shipping it because you said $5k first" then sarcastically grinned at me and said..."have a blessed day" i responded with "shut up" -not a proud moment but he caused me an extra 40 minutes of driving and i was catching a plane. Reported to Office Max corporate offices also.

    Being in Tullahoma for a family reunion and not having the correct cable for my scanner, I stopped…read moreby Office Max to see if they could help me out. Jerry Raby, store manager, looked for a cable for me and couldn't find one. Once I told him that I was here (from Texas) for a reunion and had old family photographs to scan from various relatives, he looked again and found a cable that would work with my scanner. I was so relived! Thanks for going the extra mile, Jerry!

    Printers & Stationers - Stationary Store

    Printers & Stationers

    2.5(2 reviews)
    41.8 mi

    I got my wedding invitations made at PSI and had a lot of trouble getting communication back via…read morephone or email. My invitations were pretty simple but I did want a map of the area on the back as our reception is travel themed.. the map gave us a lot of trouble picking the right one and getting the contrast just right and I was unaware until about 6 proofs in that each proof was $10. In the end I got my invitations and the last detail I had added, "dinner and dancing" instead of "reception to follow" was not done but I was just so ready to be done I didn't get it changed. The invitations are pretty none the less but I think I could have ordered online with less stress and for probably less money...

    I was browsing through their beautiful selection of products a few months ago. I noticed they had…read moreJon Hart and I was interested in possibly buying a piece for a gift as I have some already. The sales lady kept coming over to where we were which was nice at first until....... I asked her how long the monogram would take and she stated the time. I told my relative I needed the gift before the allotted wait time and I may have to just get my daughter to get it in Texas THIS TIME because a store close to her can monogram Jon Hart in the store. The sales lady jumped in the conversation between my relative and I, seemed extremely offended after hearing me say this and said she'd never heard of that, and made another derogatory comment. Then we overhear her talking about us to another coworker at the stationary desk!! At least wait until someone leaves the store before! I absolutely would have bought something or even on my next visit to Florence as I come once or twice a month, but I was extremely disappointed in the lack of professionalism shown.

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    Ed Smith Office Machines - officeequipment - Updated May 2026

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