I'm done with this place. Ed has been my insurance agent for car and rental insurance for over two years now, but his son Kevin who seems to handle all my claims is beyond incompetent. In the last few months I've had two very major issues with them:
1) A car insurance claim for an accident. I told Kevin about it and we were the ones that filed a police report. I even scanned a letter in from the other party's insurance that asked us to take action and admit fault, which I was not about to do. Kevin acknowledges receipt and says he'll take care of it.
Weeks pass and I get a knock on the door at 8am from a court officer handing me a letter saying I'm due to appear in court in a two weeks. If I didn't show, there'd be a default judgement against me. Again, I forward this to Kevin and he says he'll take care of it and that I don't have to show up to court.
It's now one day before my court date and I've heard nothing. I call the State Farm claim office and they say they have nothing from Kevin or that office and that this is a very serious issue. They apologize profusely, contact me numerous times via phone and e-mail that day, and take care of the issue by having the court appearance dismissed. Awesome. Kevin? Not so awesome. But, being the moron I am, I decide to retain them as my local agent.
2) I buy a new house a couple months ago and ask for home insurance. After moving in, we get an e-mail (you'll never guess from who) asking for a picture of our shared, detached garage with no ivy on it. We say we don't have such a picture, because, you know, there's ivy on the garage. We also tell them it is shared property and we can't just have work like that done immediately. The owner of the other half has to be contacted, approve of the work, and pay for half. They don't reply.
A few weeks later, on a Friday afternoon, the asshole decides to email again demanding a picture of the garage without ivy by Monday (doesn't such an immediate need also typically require a phone call?). That's all. Nothing listing any consequences or anything. We say, again, that it's not possible for the work to take place so fast.
Again, a few weeks later, we get a letter in the mail saying our home insurance has been cancelled due to the ivy on the garage. W. T. F. Hey, Kevin, thanks for a heads up. Fool me once, shame on you. Fool me twice, shame on me.
The day I got this letter I began the process of moving over my insurance to Roni Siegel. She has good Yelp reviews and her agents have been very kind and helpful so far. If it weren't for State Farm's wonderful central claims center, there's no way I'd still be a customer with them either. read more