The staff is very welcoming and friendly. They were very good at sizing some new watches I…read morepurchased.

Such a great experience with Gray's Jewelers! My daughter's necklace broke and they were able to…read morefix it in less than a week. They even cleaned it for her, and it came back looking absolutely beautiful. The service was quick, friendly, and so thoughtful. It's the little extra touches that really make a difference. We'll definitely be back- total cost less than $40 to fix. Very reasonably priced!

If M can't fix it, no one can! I brought a watch to their store which was essentially a build kit…read moreI bought from overseas. It looks nice but the links were impossible to remove. I tried myself and actually broke some of my tools. M cut out the bad links and sized the watch for $21. I was prepared to spend way more given what a nightmare this project had themes into. She is highly skilled and deserves credit as the artisan she is!

Very helpful, reasonable and honest. Highly recommend. Trish is accommodating and listens to what…read moreyou want done.

1st time selling coins, they were very helpful and honest, would highly recommend them…read more Thank You

Unimpressed no real jewelry and big mark ups on silver. The associate was not very friendly.read more

I have been a loyal customer for nearly 3 decades and I've never been disappointed with any repair…read moreor purchase. My needs are always held in importance and the "triage" customer service is chef's kiss. This business is worth patronizing for all things jewelry! Arthurine Dunn

I brought my wring here to get resized I also ended up having a stone fall out and they fixed it so…read morequickly!

Gloriaann was very kind, helpful and wonderful to work with! We stopped in the shop less than an…read morehour before they closed just to see if we could get a price for our stone to be set in a custom mount we got online. They offered to set the stone for a great price and had it done in less than 30 minutes before they closed for the day. Absolutely wonderful people, and superb professional work. I would recommend Diamond Jewelers to everyone!

Diamond is always my go to for any type of jewelry repair. They are honest, fair and…read moreknowledgeable. And they have beauty pieces in their store too.

Very disappointed in my experience. My husband purchased a necklace as a gift for me. He purchased…read moreit 60 days ago. It was similar to a necklace I already own, so I went in today to exchange it for something different. I had intended to add money and buy a ring to replace one I recently lost. Apparently, there is a 30 day exchange policy that neither I, nor my husband realized. Even though I was willing to purchase a more expensive item, the hauty sales woman said too late and refused to credit the necklace towards another item. This policy makes no sense- especially since a brand new necklace- it was clear I had not taken it out of the box - could easily be sold again AND i was willing to give them more money for another item. My husband had purchased a number of other items at the store for me in the past, but never again. Jared - you have lost our business.

My son went to Jareds to purchase a titanium Bulova watch ($900). He showed the saleswoman C the…read morewatch he wanted on his phone and she took watch code; she explained that they didn't have the one he wanted in stock but could order it. He only had cash and she explained it needed to be put into a gift card so that purchase could be made on website. The transaction was done and she said it would be here by Feb 19th and he could pick it up at the store then. (which was half hour from his house). As we walked to the car, he checked the order and realized she ordered the wrong watch AND put the order in his middle name. Saleswoman C could have shown him the watch before purchase was made to make sure it was the correct one and put the order in this correct name. Went back in and she cancelled the order but told him she couldn't give him back his money since it was on a gift card that he needed to call customer service. We sat in our car in the parking lot for 45 minutes, attempting to get a refund check, while finally being told that we needed to go to the store to have the saleswoman contact customer service so they could verify the information. Went back in the store and was finally noticed, (considering it was the third time we were in there) Explained the situation to saleswoman C and she immediately got the manager. No apologies or follow thru, put her coat on and left. The manager was very sorry (and very nice), connected with customer service and within 10 minutes the cash was back in our hands. This morning, my son received an email from customer service telling him he didn't need to go to the store but needed to get in touch with "Michael" whose order it was, so they could talk with him before giving a refund check. Just a mess, and very disappointed in the saleswoman and Jareds customer service. My son went to another reputable website, purchased the watch and it will be overnighted to his home within 2 days. You just lost our business.

Awesome hidden gem right on 25a. This is our go to for repairs, batter changes and, of course, to…read morebuy jewelry. They have a great selection of charms, cameo, chanins, all at fair prices. Staff is friendly and helpful. Repairs have always been spot on. I had a problem with a clasp on a watch and Anthony took the time to make sure it was working perfectly before I left

I bought an engagement ring here that I ended up not giving to my then-girlfriend, and when I went…read moreto the store some weeks later to ask whether they would like to buy it back, the owner said no, that it had been "downgraded" and was of no use to them. I didn't know that a diamond ring can lose all its value so quickly, but even more unexpected was that the owner conveyed his disinterest to me from a back room, curtly, and without the courtesy to communicate face-to-face. I won't go there again for any reason because I prefer to do business with kinder and more professional individuals.

I recently went in to get a new watch sized. It was quick , easy and the man who helped me was very…read morenice!

I recently brough a 14K white gold necklace to be repaired at Exotic Jewelry, and when we went to…read more pick it up and brought it home, the diamond pendant no longer fit on the chain which I found strange. So we brough it back and the man made the link larger so it would fit. But something wasn't right. It felt strange and flat and my necklace was not like that. When I took it to another jeweler they said it is not a 14K white gold necklace--it was replaced with a cheap silver chain which was now turning black! I am extremely upset and feel like I was robbed. I would never trust this man.