Had a security system that needed some attention. Emailed Eclipse and their response was fantastic from the beginning (thank you Fiona). My issue was dealt with quickly and professionally. The technician (thank you Reece) arrived at the agreed time and was great. The problem was diagnosed very quickly, but with some complications given it was originally an American system. This is where the tech guy went above and beyond to help and for that I am very appreciative. I would highly recommend them because of their professionalism, timeliness and going that extra mile to support a customer. Update (05/06/2019) Rhys attended again at very short notice and was spectacular in his customer service. I can't recommend him more highly. Rhys enhanced the system and explained it to us in normal terms to the point where we can take full advantage of our security system. I also want to thank the support people at Eclipse who have been fantastic and everything can be done on time and with a high level of professionalism. Highly recommended for all aspects of security and customer service! read more

The security system I purchased cost more than other systems, I thought pay more and you will get the best. First mistake! Deal with a local company and you will get back up service. Second mistake! I have had plenty of promises about updates and fixes that are coming, but to date I still have a system that does not do what was quoted by this business. This system does not work correctly and has faults that fail to protect my home as quoted. Fixing, replacing or a refund have been ignored, hope that I would just go away. My opinion is, poor customer service and a product that should be with drawn. Phil read more