I have been working w/ Bay Area Pet Pals over 5 years and have received nothing but a stellar…read moreservice every time. All of the petsitter I worked has been great, very easy to communicate and extremely friendly with our three cats. Any time we leave for travel, I reach out to them and arrange an in house pet sitting service and Lynda is able to accommodate the dates or any changes that might happen. her response is always timely and she collects all the information to ensure the pets taken care of properly. Her team spends appropriate amount of time in each visit with the cats to ensure they are stimulated, fed, cuddled and had fun while being at home. I strongly recommend them!

I attempted to schedule dog walking for my dog months ago in advance for entire summer. Not anyone…read morewas available to walk my little pip squeak dog. BAPP needs to hire at least 20 more walkers is my recommendation. Can't find the words to relay to you the disappointment of my dog stuck at home when he would rather go out for a lunch date with a cute dog walker to scratch his nose, tease him by tugging his tail, stopping into the backyard to play a quick game of fetch before being let back into residence. sniff sniff, sniff sniff and woof woof

Ryoko did a wonderful job caring for my 18 year old cat. My old kitty was in good shape after I…read morecame home. Ryoko definitely knows her way around cats, she managed to get my old lady to run and play so vigorously in a way I feel like I haven't seen in a long time. She sent photos and videos each day with updates as well which was great. I asked her to drop by one extra day last minute while I was on my trip and she was able to accommodate as well. Great service overall!

both Ryoko and Kelia are wonderful! We've had them taking care of our cats for two times (one time…read morefor 4-day and other time for 15 days), both times they're super patient and friendly, takes a lot of photos, and even do extra (bring in packages, water my plants, vacuum the floor around litter box, etc.) And they pay extra visits just to pick up and drop the keys. I've had several other cat sitters before but none is this professional and caring. Also they're very easy to communicate with, fast to respond, and responsible. 10/10 recommend!!

I am tired of asking my friends to help me feed my cats, scoop the litter when I am on vacation. I…read morefound some pet sitter and Jan was the 1st one to reply and keep good communication of introducing herself and services. We usually come home with lots of cat litter on the floor cause my friends will not sweep the litter for us, and the house smells bad after trips. I tired her service last week 1st time, we went for 2 days trip and come home with no mess finally. They changed the water for my cats and floor was not too messy with cat litter. They helped to move the trash bin back to the driveway and pickup the package outside the front yard. I am happy that finally we don't need to depend on my friends to take care of our cats. I can't wait to go for another vacation without worrying about my cats.

This business advertises themselves as pet sitting and even puts it as one of their services, yet…read morewhen you ask them to watch your dog while you're at work, they say they can't offer that. This is a very confusing and misleading business name. You shouldn't advertise yourself as a pet sitter if that's not what you do.

We've been leaving our precious Lulu with Selina during out trips, for i think almost 2 years now…read more And weve always had a fantastic experience with this home boarding service for my dog! The care and attention given to my furry friend were exceptional. The host provided a warm and safe environment, and my dog seemed genuinely happy during the stay. Shes always excited when she realize we're at selinas place. Communication was top-notch, with regular updates and photos that put my mind at ease. They also always seem to separate her when shes eating, which is was we requested to prevent her from eating other dogs food since shes a sensitive frenchie, I highly recommend this service to any pet owner seeking a loving and reliable home away from home for their beloved canine companion.

Dropped my puppy off for a few days and I would without a doubt be returning. Leila sent updated…read morepictures and videos and was very very communicative about how my puppy was doing. If you need your fur baby boarded somewhere this is definitely the place.

Lucy and her team are absolutely wonderful! We were thankfully introduced to Lucy when our pup was…read moreonly 8 months old. After our first meeting with her our fears were out at ease! She helped us with 1:1 training for little issues we were working on, our girl went to daily play group (which she LOVED) and Lucy and her team helped with many out of town sleep overs! The love they show our girl is so wonderful--and they are RELIABLE! We had to seriously consider our decision when we purchased our home out of town...because we LOVE Tails Up Pet Care! We never worry about how our girl is being cared for...to have that trusting relationship is worth every dollar we spend! We now come back into the area periodically and Lucy has always kept her doors open for our girl! She joins right back in play group with her BFF, tail wagging and smiles all around! Don't hesitate...give Lucy a call, you won't be disappointed!

We have been using Tails Up for many years. We have had very positive experiences. They have been…read moreresponsive and always on time. Every handler we have had loves dogs and our dog loves them! His tail wags whenever they come and he is excited to see them! I would highly recommend them!

When we brought home our 8 week Moyen Goldendoodle puppy, we needed help with so many things. We…read morelooked on Yelp and we're connected with Diane. The stars aligned in bring her to us because she is more than a rockstar dog trainer & coach, but she is a trusted member of our family who I hold at a high level of respect. She helped us organize our apartment so that our puppy could be introduced into our space over time, she taught us how to walk our dramatic doodle for the first time, she helped our doodle meet a pack of his own during his walks, gave us food, supplement, and toy recommendations. She walked us through what to do when our puppy was misbehaving and incorporates a firm, yet loving technique so the dog knows who is boss. I can still hear her voice in the back of my head, "Christine you need to be firm, he cannot win." Puppies test your patience and Diane truly is our advocate in learning how to not only redirect his actions but build confidence in being first time dog owners. I've learned more in the months with Diane than I could have ever learned through a book or online. I am forever grateful to her, the bond that she's helped us create with our dog, the bond that she herself has created with our dog, and the continued guidance she offers as we continue to grow. I would recommend Diane to my friends and family.

I fell for the pandemic puppy trap earlier this year when I decided to get a puppy! Seeing my…read morefriends' dogs and cute puppies around, I only assumed it would be great to have a companion in my life. Little did I know that cuteness overload comes with a lot of responsibility and struggles, especially since I live alone, and have never had a pet in my life. In fact, as a kid, I was extremely scared of dogs! I knew I had to get a trainer when after the 2nd week, I started feeling overwhelmed with my puppy's energy and tantrums. Thankfully I found Diane! She has been a great mentor if I could use this word to guide me through my pup training journey. We had two formal sessions - 1st one was a 3 hour phone call where she patiently answered all my questions and gave me 100s of tools and things to buy and learn to build a "puppy training toolkit". The 2nd session was a 3 hour in person training session where she introduced training collar and other tools and showed me how to stop certain behaviors. The best thing is that Diane has been kind enough to answer stupid and repeated questions from me over text or phone at any time of the day. If I've felt overwhelmed, I've always had comfort to know that I have a personal counsellor/mentor available. Diane shared a lot of tools, tricks, and methods - most of them work great, some don't - some do, but not always - but that is just because each dog is different and each dog-parent relationship is unique. I am just glad to have all those tools and information available to tap into whenever I run into any challenge. I feel super confident in my puppy's training and the fact that I have all I need to train my puppy well, thanks to Diane! My puppy Zoya has been sleeping safe and sound in her crate from day 1, and sleeping all night from the moment I reached out to Diane. Zoya is fully potty trained, and walks on leash like a confident yet obedient queen! Diane is extremely knowledgeable about dog behaviors, illnesses, eating habits, and tantrums - and I always reach out to her first, before I reach out to my vet! I trust Diane, and I promise you will also!

Trina and Craig are great! I have a 9 year old dog that was antisocial with other dogs and Trina…read morefelt confident that he would adapt to the group setting--and he did! It gave me so much more freedom and comfort to take him with everywhere and not be worried about his behavior. I have left the Bay Area but while working there it was great to know that my pup was out for a walk while I was away at work. Trina and Craig were also very helpful on a few weekend getaways. I would highly recommend their services!

What are they hiding? I am in need of dog daycare and called 650-703-2162 to inquire about their…read moreoperations. My first question was, "Where is the daycare facility located?" The woman told me they serve the peninsula and do dog pickups at your house. She asked where I was located and how she could help [[Note that the only address I could find for them is in a residential area (113 S Humboldt St, San Mateo, CA 94401) that cannot possibly be the outdoor facility where the dogs are cared for.]] We did this a few times and the woman gave the same answer every time and would not say where the dog daycare facility is located. She then got incensed that I kept asking the same question and said she would not be "grilled." The call lasted only about a minute. I would never put my dogs in the care of anyone who is not willing to identify where their facility/operations are located. Within a few minutes, I received two calls from an "No Caller ID" phone number. I never answer calls from numbers I don't recognize, let alone from a phone number that is concealed. It has been many years since I last got a call from such a number. Given the woman's indignant and self-righteous hostility, I have to wonder if she is the one that made the two "No Caller ID" calls. But who knows, maybe that was just a coincidence. Suffice it to say, I will not be using their services.

Pampered Pet Care at its Finest!…read more I travel quite a bit for work and have always tried to have in-home care for my 15 year-old cat, PIA. The cost of having someone come to my home was very expensive and I ended up having to board her for one of the trips. Being in a one-cat household and used to having free range of the house, boarding her felt like putting her in kitty jail! While boarded she lost weight and her arthritis was much more pronounced when I brought her home. It took her a few days to be able to jump up on the bed whereas before it wasn't even an issue. I was dreading my next trip because I knew I would have to board her again...then a friend referred me to Charron from Bay Area Crate Escape. Charron is simply amazing! She came to my home for a meet and greet and had me fill out a detailed form about my pet. I was pleasantly surprised to find questions like how often would I like to be updated about my pet while away, what time my pet preferred to be fed, what daily routines should she maintain with my pet, would I like her to continue her daily visits if she didn't hear from me in case my travel was delayed. I gave her the keys to my house and, more importantly, the care of my pet with complete confidence. While I was away Charron updated me every other day (my preference) on PIA's welfare complete with a picture of my happy, well brushed cat. My cat is very picky with her food and often refuses to eat. Charron made a special trip to the store to purchase the food that my cat was eating to ensure she didn't go on a hunger strike (wow!). When my work trip was extended for an additional week at the last minute Charron quickly assured me that it was no problem and PIA was in good hands. With all the stressors of traveling, project deadlines and meetings it was great to know that my pet was well taken care of, my mail was being picked up and my plants were watered. All of this at an incredible rate (about the same as it cost me to board her!). I returned home to a stress-free pet. My mail was neatly arranged and my plants looked better than when I left. I am thrilled that I will never have to board PIA again, and that I can leave guilt-free for business or vacation knowing that my pet is in great hands. Thanks, Charron!

Charron took care of my 3 cats for 5 days in July, 2015, when I was away. From the first…read moreintroduction to the cats and myself, she made a conscientious effort to understand all my specific requirements, and the cats' requirements. Two of the cats live inside, and the other outside, and they all have different "catanalities", food sensitivities, and temperments, which she duly took into account. Also, for my outside cat, which comes and goes from the back deck, there were several precautions she had to take to minimize the likelihood of raccoons poaching that cat's food. Furthermore, the two indoor cats were still being introduced to each other and not getting along yet, so she perfectly followed my detailed instructions for minimizing hostile interactions. Just one special touch of many: she took photos of the cats each day, and sent them via text message, with any brief notes for the day, which really helped me feel assured that they were doing well. And even though I told her not to worry about cleaning up any of the inevitable pine litter chips which would spill out of the litter boxes, she made sure to clean up any pine chips which spilled out. Charron is really dedicated to making sure your pets are happy and safe, and she is passionate about doing extraordinary pet sitting!

Kathy rocks. She is a hard and humble worker who we've had in our house for almost a year now. She…read morehas never made any kind of mistake and has been 100% consistent with her update pictures of our three cats. We love her and she loves our kitties. Thanks Kathy!

I reached out to Kathy when a health issue with my MIL meant that we needed someone to look in on…read moreher kitty. Although circumstances changed, and we ended up not needing to call upon Kathy's services, I wouldn't hesitate to reach out to her again! She is truly wonderful, and went above and beyond to make sure that my MIL's kitty would be well looked after, and her dedication to their well-being was truly wonderful. I would trust her 110% with any of our fur-babies, and she will be my first and only call if we need care for any of our kitties again!

They have been walking my dogs since we moved to the area. They are professional, dependable and…read moreaffordable. I highly recommend and am so glad I found their service.

Our cat had been taken care of by Mike twice now. They are one of the best & most reliable cat…read moresitters we had. Both times we left our cat alone for almost a week & came back to a happy & heathy kitty. Mike goes above & beyond to take care of unexpected issues. The price is also very very reasonable for Bay Area. We are so happy to have found dependable cat sitter after moving to Redwood City. I can't recommend them enough.